CarLoans.com.au Reviews 

1,193
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

if i can give 0 star i would, at the start they already touch my credit score, make it from 742 to 621 that's is unforgivable! Many lenders out there wont touch your credit score, they will touch it a... See more

Rated 2 out of 5 stars

The conversation started well apparently ave rethinking was good to go until the consultant went for holiday without let me know. I didn’t have another person to call. I had to contact my car consu... See more

Rated 1 out of 5 stars

I applied for a car loan as their website says it will be quick but these snails took 3 days to respond with rejections Couldn't believe a person with 700+ credit score a 6figure salary job min... See more

Rated 5 out of 5 stars

My experience with carloans.com for the 2nd time has been like no other.Very helpful & honest for helping me choose the 2 vehicle's we have & we have been very happy with the customer relations involv... See more

Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

Carloans.com.au makes car finance easy. Whether you're buying, refinancing, or upgrading, we compare lenders to find a competitive loan that suits your needs. Enjoy fast approvals, flexible terms and expert support from Australian-based car loan specialists on a trusted online finance platform. Drive away sooner with a personalised solution tailored to your budget and goals. Call us on 1300 889 669 for a free quote!


Contact info

2.1

Poor

TrustScore 2 out of 5

1K reviews

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2.1

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(1,193)

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Rated 5 out of 5 stars

Shaun Clifford was my consultant and he…

Shaun Clifford was my consultant and he was very,very good at his job, he was diligent,honest,intelligent and is great roll model for all other carloans.com employees, I will definitely use carloans.com again due to the great work of Shaun.

December 1, 2019
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, a bit expensive but they helped me at the best way, positive outcome at the end.

December 1, 2019
Unprompted review
Rated 2 out of 5 stars

Dont recommend. Stay away!

The conversation started well apparently ave rethinking was good to go until the consultant went for holiday without let me know.
I didn’t have another person to call. I had to contact my car consultant to help me. The car loan figures was wrong, my info on the car insurance as well.
Almost a disaster, I paid 900 dollars to fix mistakes.

November 27, 2019
Unprompted review
Rated 5 out of 5 stars

Shaun's the best.

Shaun made sure everything went smoothly. There were quite a few papers to be arranged, but once all was submitted, the approval process was a breeze.
I'll be happy to go with CarLoans.com in future.

November 21, 2019
Unprompted review
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Rated 5 out of 5 stars

What a breeze!!

Richmond was a star!! We got a loan approval, found a vehicle, settled the loan and had it sitting in our driveway in only 1 week. He explained the process clearly, was very efficient and was on hand to answer any questions along the way. Thank you Richmond!!

November 10, 2019
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible customer service…

Absolutely terrible customer service and communication post-settlement. Took a payment from my account after we’d repaid the loan, had to chase 3-4 times for a settlement figure, had to chase 5 times to gain an answer on why an additional payment has been taken and still no resolution or call back. Happy to engage with you when they take your business

November 4, 2019
Unprompted review
Rated 5 out of 5 stars

Great communcation!

Shaun was very communicative and so I always knew exactly which stage we were at in the process of getting the loan.

Any time I had any question he was quick to respond.

October 28, 2019
Unprompted review
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Rated 5 out of 5 stars

We used Carloans in the past for…

We used Carloans in the past for financing vehicles for business use. And thought why not try these guys again. This is our second time using their services and as before it was a smooth operation. Shaun was very professional and was able to find the best deal to suit our needs in a timely manner. Within a week of beginning the process we were allocated Finance, vehicles were inspected and we obtained approval straight away. When running a business time is of the essence and Shaun was able to get it all wrapped up and ready to go ASAP. Highly recommend you give Carloans a call to see how they can help you personally or for business purposes. Five Star Service!

October 13, 2019
Unprompted review
Rated 5 out of 5 stars

It’s rare when you feel and then…

It’s rare when you feel and then realise that your agent is actually working to get the very best for you. This is what happened with Shaun. He really did chase down the best product for me but made sure every area was addressed in quick time.

October 11, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Shaun was brilliant to deal with, he made the whole process quick & hassle free and always kept me up to date with everything. I would highly recommend Shaun to anyone who is looking to buy a car.

October 8, 2019
Unprompted review
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Rated 5 out of 5 stars

Hannah was excellent

Hannah was excellent. She went above and beyond to help with approvals. Even chasing up the dealership. Couldn't have done a better job.

September 7, 2019
Unprompted review
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Rated 4 out of 5 stars

we commenced with Matt Carey who…

we commenced with Matt Carey who started fine but then became very difficult to get a hold of via phone and email. It took the submission of a complaint to get put onto someone else. This lead to us switching to Harry Connery who completed the finance without any problems. Harry did his job in a quick and professional manner, We would be happy to use Harry again.

September 5, 2019
Unprompted review

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