Car Loans UK Reviews 

2,959
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,010 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, patient, and professional throughout the entire car financing journey. Many consumers appreciate how remarkably easy it is to communicate, ask questions, and secure the right vehicle thanks to the dedicated guidance provided. Reviewers often point out that the advisory team goes above and beyond to tailor options to individual budgets and preferences. However, some people mentioned that reaching customer support via phone can sometimes become frustrating due to long waiting times or unanswered calls. A few reviewers also noted that ongoing assistance can occasionally prove difficult to navigate once unexpected issues arise after purchase.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Service

Clients share positive opinions on service, noting that finding a car is made simple with helpful staff who... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are consistently polite,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful staff made... See more

Product

Customers expressed great satisfaction with the product, sharing that reviewers found their dream vehicles at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tyler is the man for getting your next car, Great guy from start to finish, very helpful getting all my finance sorted & finding my new car. 100% highly recommended

Company replied

Rated 5 out of 5 stars

Haseeb was very very helpful he explained everything and answered all my questions top man would recommend for helping with car financing

Company replied

Rated 5 out of 5 stars

From start to finish 10 out 10. First of all i like to say a big thankyou to paul for the outstanding work he has done for me locking for the right car. And understanding my neads. I can not fa... See more

Company replied

Rated 5 out of 5 stars

Umar and Corey were superstars and guided me through the sales process and were also very professional with excellent customer service, they both truly went above and beyond my expectations. Thanks... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. also in
  3. Finance Broker

About Car Loans UK

Written by the company

Get an instant online decision by using our quick and easy form, you will get an instant decision in a matter of minutes with no impact on your credit score.

Find your dream car from any reputable dealer nationwide and find the car that suits you, and your budget, that is local to you.

Sign and collect your new car once we have dotted the I's and crossed the T's. We'll do the rest of the paperwork.

The old-fashioned way of buying a car is to get the car finance at the same place where you buy the car. However, this may not always ensure you get the best deal, which is why using a car finance comparison service is important.

If you get your finance from Car LoansUK, you are buying your car from a position of strength, since you will know your budget. Often, dealers can only offer a limited number of deals from a finance company. But at Car LoansUK, we have many lenders on our panel. Meaning, we can make sure you are getting the best finance deal for yourself when you use us to compare car finance.

Plus, we do all the admin, paperwork, and negotiations with the dealer. Because this way, you can drive straight off in your newly purchased car instead of spending hours in the dealer’s sales office.

When you use Car LoansUK as a search tool, you can rest easy knowing you are in safe hands. Because we aim to make finding car finance as quick and easy as possible. We offer you an unparalleled level of service from our specially trained brokers, making the auto finance comparison an easy and smooth process so you can drive away in the perfect car as soon as possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,959)

1,001 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a gentlemen called Charley help…

We had a gentlemen called Charley help us find a car for my partner and he was wonderful very helpful and friendly great customer service from him.

September 3, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Phoebe, thank you for the lovely feedback. We’re glad Charley was friendly, helpful and found the right car for your partner.

Rated 5 out of 5 stars

Had a lovely customer service guy who…

Had a lovely customer service guy who found me the car I was exactly looking for everything was quick easy hassle free very polite and friendly and I am excited to pick my new car up on Wednesday,fully recommend

September 3, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Natasha, thank you for the lovely feedback. We’re glad the team found exactly what you wanted and made everything quick and easy. We hope you enjoy collecting your new car.

Rated 5 out of 5 stars

I would like to thank David for…

I would like to thank David for supporting me in securing a car that I have always wanted to own. Car loans UK has provided me with support through a rough patch that I went through and provided me with a light at the end of the tunnel. Thank you very much for seeing me through a rough patch.

September 3, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Pauline. We’re so pleased David supported you through a difficult period and helped you secure the car you had always wanted. We’ll make sure your kind words are passed on to him.

Rated 5 out of 5 stars

Kade has helped me immeasurably…

Kade has helped me immeasurably throughout this whole process. I can’t recommend the service enough!

Thank you to Kade and the team for putting my mind at ease and making the process so stress free and easy for me

September 3, 2026
Unprompted review
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Reply from Car Loans UK

Hello Serish, thank you for the wonderful review. It’s great to hear that Kade put your mind at ease and made the whole process simple and stress-free.

Rated 5 out of 5 stars

A smooth process with explanation and…

A smooth process with explanation and guidance all the way. Lauren was a superstar!

September 3, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Graham. We’re glad Lauren guided you through the process and provided such excellent support.

Rated 5 out of 5 stars

The process was easy and…

The process was easy and straightforward. The person I spoke to was very professional

September 2, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you for your feedback. We’re pleased you found the process easy and straightforward, and our team professional.

Rated 5 out of 5 stars

Jack was amazing

Jack was amazing , making everything so easy to understand , highly recomand.

September 2, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Danny, thank you for the recommendation. We’re glad Jack made everything clear and easy to understand.

Rated 5 out of 5 stars

So helpful talked me through every…

So helpful talked me through every stage with no pressure great people and umar was so friendly

September 2, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hello Roger, thank you for the lovely feedback. It’s great to hear that Umar was friendly, helpful and guided you through each stage without any pressure.

Rated 1 out of 5 stars

Terrible service

Terrible service
At the start they called everyday till I found a car made sure I signed everything and than they all disappeared?
I tried contacting everyone I was getting my calls ignored, made me wait up to 3 weeks to collect the car
Poor customer service
Would not recommend

August 31, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Burak, we’re sorry to hear about the lack of communication and the delay in collecting your car. This isn’t the level of service we expect to provide. Please contact us at customercare@carloansuk.co.uk or call 0161 768 9497 so we can locate your case and investigate what happened.

Rated 5 out of 5 stars

Great customer service from Michael

Great customer service from Michael, explained everything in detail happy with the service.

September 1, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Karla, thank you for the great feedback. We’re pleased Michael explained everything clearly and provided such good service.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ CarLoans UK was brilliant


⭐⭐⭐⭐⭐ CarLoans UK was brilliant — thanks to Charly!

CarLoans UK was brilliant, and Charly made everything perfect! He was so supportive, charming and kind — he made sure I got the best deal, and you could tell he genuinely cared. Nothing was too much trouble, everything was explained clearly, and the whole process was stress-free.

I couldn’t recommend them enough — 10/10! 🤩🚗

September 1, 2026
Unprompted review
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Reply from Car Loans UK

Thank you for such a lovely review, Tara. It’s great to hear that Charly was supportive, patient and made the whole process stress-free. We’ll make sure your kind words are passed on to him.

Rated 5 out of 5 stars

From car loans UK the first call you get to speak to…

From the first call you get to speak to a person he will give you his name and he will stay with you throughout your the process of buying a car. They are polite they are friendly. They make you feel a tease. They give you every single piece of information that you need. They come back to you and doublecheck with you, I have every stage you get handled with a lot of information but it’s then easy for you to make a decision couldn’t rate them highly enough

August 27, 2026
Unprompted review
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Reply from Car Loans UK

Thank you, Pauline. We’re so pleased you felt supported and well informed throughout the process. We really appreciate the recommendation.

Rated 5 out of 5 stars

Erfan it was amazing

Erfan it was amazing. Explained the process very clearly, no hidden costs.

August 30, 2026
Unprompted review
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Reply from Car Loans UK

Hi Catherine, thank you for the lovely feedback. We’re glad Erfan explained everything clearly and made the process straightforward for you.

Rated 5 out of 5 stars

Good customer service

Hi, I just wanted to say I really appreciated your service. You were professional, friendly, and everything was handled so smoothly. Honestly, it made the whole experience easy and stress-free. Thanks again.”

August 29, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hello Damodar, thank you for your kind words. It’s great to hear that our team made the whole experience easy and stress-free.

Rated 4 out of 5 stars

good the first time but second…

Not very good the first time but second time round finally sort a car out for me to get and get customer service on every phone call

August 21, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Matthew, we’re sorry your first experience wasn’t as good as it should have been, but we’re pleased the team was able to help you this time and find you a car. Thank you for your feedback.

Rated 5 out of 5 stars

I called for quote for car finance

I called for quote for car finance, my call was answered by Mitchel who was really nice to talk to while being very efficient and completely professional.
He didn’t just arrange my finance, very quickly, but also found me exactly the car I wanted at a good price. I picked it up yesterday and I love it.
I’ve got a really good buy from a very reputable car dealer. Who I also gave a 5 star review. So big thanks to Mitchel who I highly recommend.
This was the most stress free experience that I have ever had arranging car finance.

August 21, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Catherine. It’s great to hear that Mitchel made the whole process so easy and helped you find the right car. We’ll be sure to pass on your lovely feedback.

Rated 5 out of 5 stars

Reece was great sorted everything I…

Reece was great sorted everything I needed and really put in the extra effort to make sure I got the car I needed at a affordable price

August 27, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Harry, thanks for the great feedback. We’re glad Reece went the extra mile and helped you get the car you wanted at an affordable price.

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