Carlton Services Reviews 

782
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable engineers who arrive promptly, work thoroughly, and complete maintenance or emergency repairs with impressive efficiency. Consumers also deeply appreciate the remarkably fast delivery times, excellent product ranges, and helpful support provided throughout the entire purchasing process. Some reviewers were not happy with delivery communication, noting that heavy items occasionally arrived unexpectedly on pavements without prior notice or proper scheduling coordination. Additionally, a few customers experienced frustrating communication hurdles when attempting to reach customer support representatives or successfully resolve after-sales product issues.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the reliable, professional, and prompt support... See more

Staff

Customers consistently note positive experiences with staff, frequently describing team members and engineers... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting fast shipping times and items... See more

Customer service

Users describe positive interactions with customer service, frequently praising responsive, professional, and... See more

Product

Customers had positive experiences with product, often noting that items were delivered as described and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Carlton's service has been exceptional. Having installed and maintained our aircon units now for a number of years, in this last service we urgently needed a unit moved from it's position on a deck... See more

Company replied

Rated 5 out of 5 stars

The engineer attended site within 2 working days of requesting a call out to look at a hob oven on site. He had a very good customer facing approach to the job and spent a lot of time pulling the hob... See more

Company replied

Rated 5 out of 5 stars

Installation from both electricians and technician Liam went so smoothly. They cleaned up after themselves which was good for us. We are thrilled with our unit and look forward to using it. We have al... See more

Company replied

Rated 5 out of 5 stars

The Engineer came to site very quickly, he informed me of the date and time prior to the visit. He be was extremely helpful, very professional, solved the problem and was very friendly . We will defin... See more

Company replied



Company details

  1. Air Conditioning Contractor
  2. also in
  3. Air Conditioning Repair Service
  4. Air Conditioning Store
  5. Air Conditioning System Supplier
  6. Commercial Refrigeration
  7. Commercial Refrigerator Supplier

Written by the company

Carlton Services offer a complete sales, installation and servicing package to keep your refrigeration, catering equipment, air conditioning, air source heat pumps and ventilation equipment operating as it should do

Carlton Services UK Ltd - Trading in the local area since 1978

Written by the company

Over 40 years of satisfied customers
Whether you need advice on how to maintain your equipment, an emergency repair or regular servicing, we have the knowledge and ability to help you. Our hand-picked team of DBS checked engineers are always on hand to bring their expertise and specialist knowledge to any installation, repair or maintenance task, so you can be assured of consistent and high-quality service.

Free Delivery on all Online Sales

Free Delivery

Free Delivery
Standard delivery is free for the UK mainland. We deliver all of our stock items to the UK mainland within 7 working days. Overnight & Timed deliveries are available at extra cost. Orders from Northern Ireland, Highlands & Islands, Republic of Ireland and the Channel Islands are charged differently; please contact the sales office for a quotation.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

782 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(782)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was pleasantly surprised at how quick…

I was pleasantly surprised at how quick my delivery was, less than 24 hours. Thank you for a great service

April 7, 2026
Carlton Services logo

Reply from Carlton Services

Hi Annabel. thanks for the review and hopefully you are enjoying the AC system in this warmer weather. If you require anything else please let us know. Adam Carlton

Rated 5 out of 5 stars
Carlton Services logo

Reply from Carlton Services

Thank you for this review, if you require our assistance in the future please get in touch. Adam Carlton

Rated 5 out of 5 stars

Reliable and Trustworthy Service – Highly Recommended

We have been using this company for several years now for our air conditioning servicing, and they have consistently delivered an excellent service.

They are always reliable, turning up when expected and carrying out the work efficiently and professionally. What really stands out is their honesty and trustworthiness – we’ve always felt confident that the advice given is genuine and in our best interests, rather than unnecessary upselling.

The engineers are knowledgeable, friendly, and take the time to explain any work carried out, which is greatly appreciated. It’s reassuring to have a company we can depend on to keep everything running smoothly.

We would have no hesitation in recommending them to others and look forward to continuing to use their services in the future.

March 31, 2026
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Reply from Carlton Services

Hi Dan, thank you so much for such a lengthy, positive review! Its great to hear such lovely feedback, please let us know if there is anything we can help with. Adam Carlton

Rated 5 out of 5 stars

recommended provider

very professional and friendly. Great communication right through from enquiries to delivery on the day. The right product at the right price! Thanks.

March 2, 2026
Unprompted review
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Reply from Carlton Services

Hi Russ, thank you for this review and hope you enjoy the product! If you require anything in the future please do let us know. Adam Carlton

Rated 5 out of 5 stars

Our engineer was on time

Our engineer was on time. Very pleasant and a nice person all in all.

March 19, 2026
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Reply from Carlton Services

Hi Eirlys, thank you for your repeat custom over the years and for this review, its greatly appreciated. Adam Carlton

Rated 5 out of 5 stars

Good reliable company

Good reliable company. Always on time and call outs are prompt and efficient

February 20, 2026
Unprompted review
Carlton Services logo

Reply from Carlton Services

Thank you for your continued support and very pleased to hear you are still happy. No doubt speak to you soon. Adam Carlton

Rated 5 out of 5 stars

Highly competent and professional…

Highly competent and professional engineers made the experience to be positive and trustworthy

February 6, 2026
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Reply from Carlton Services

Hi Paul, thank you so much for this feedback i will pass on to the engineers. If you require anything in the future please let us know. Adam Carlton

Rated 5 out of 5 stars

Very friendly efficient and…

Very friendly efficient and professional service.

January 29, 2026
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Reply from Carlton Services

Hi Piers, thank you for this review and please let us know if we can be of any help in the future. Adam Carlton

Rated 5 out of 5 stars

Always very professional and helpful

Always very professional and helpful . I have been with them
For three years now and always have had the best service.

January 19, 2026
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Reply from Carlton Services

Hi Meenakshi, thank you for this review and for the repeat business its very much appreciated. If you need anything please let us know. Adam Carlton

Rated 5 out of 5 stars

The repair and testing of the…

The repair and testing of the dishwasher was done efficiently and the person on site was informative and helpful. Will use your company again if we have any problems.

January 6, 2026
Unprompted review
Carlton Services logo

Reply from Carlton Services

Hi Alan, thanks for the review. If you have any other issues or require any further information please let me know. Adam Carlton

Rated 5 out of 5 stars

Reliable service

Reliable service
Our village hall is a busy place so having space to fit in servicing can be tricky. However we always rely on Carlton to turn up when they say they will.

January 9, 2026
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Reply from Carlton Services

Hi David, thank you for this review and the repeat custom over the years, it's greatly appreciated. Speak to you soon. Adam Carlton

Rated 5 out of 5 stars

Engineer callout

The Engineer came to site very quickly, he informed me of the date and time prior to the visit. He be was extremely helpful, very professional, solved the problem and was very friendly . We will definitely ask for him again.

January 8, 2026
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Reply from Carlton Services

Hi Kaye, thank you this review and I hope you are keeping well, I will be sure to pass this over to the engineer as they always value great feedback. Adam Carlton

Rated 5 out of 5 stars

Good value and friendly customer services

Good value - commercial fridge arrived with no problems. Customer services helpful on the phone

October 15, 2025
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Reply from Carlton Services

Hi Steven, thank you for this review and hope you are enjoying the product, if you require any other equipment please get in touch. Adam Carlton

Rated 4 out of 5 stars

Came to service airsorce heat pump

Came to service airsorce heat pump. On time and quick.

December 10, 2025
Unprompted review
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Reply from Carlton Services

Thank you very much for this review, if you require our assistance in the future please do not hesitate to contact us. Adam Carlton

Rated 5 out of 5 stars

Prompt and professional!

Prompt, did the inspection very quickly and we're a reasonable price - we had the update on the service the same day, so very useful!

November 14, 2025
Unprompted review
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Reply from Carlton Services

Hi Jeremey, thank you for the review and please let us know if you require anything else. Adam Carlton

Rated 5 out of 5 stars

Very helpful team and delivered in the…

Very helpful team and delivered in the timescale promised. Great value to boot!

December 4, 2025
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Reply from Carlton Services

Thank you for this review and really hope you enjoy the products, if you require anything in the future please get in touch. Adam Carlton

Rated 5 out of 5 stars

Engineer friendly and very…

Engineer friendly and very knowledgeable really efficient and super service. Thank you

December 5, 2025
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Reply from Carlton Services

Hi Vanessa, thank you for your review and hopefully see you again for the next service. Adam Carlton

Rated 5 out of 5 stars

Thank you

Thank you! We struggled to find a company that would do the service until we found you, and you came out very quickly. Thank you!

November 19, 2025
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Reply from Carlton Services

Hi Debbie, thank you so much for the review and hopefully see you next year for the next service! If you require anything else please let us know. Adam Carlton

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