CAR NET Polska Reviews 

We rented a car in Krakow Airport for 3 days. When we went to collect the car, no one was in the office. We tried to contact the info number and the telephone rang in the empty office. We tried to find the employer but we could not find them. We waited for over 2 hours and in the end we decided to rent with another company. We left the airport after 3 hours and the office was still empty. On return, it was the same. We left the car and the Carnet office was empty. My advice is do not rent from this company

Don’t rent a car from this company. We had a car for a week and all seemed fine, we purchased the full cover when renting the car which I have evidence of. After returning the car, we received the deposit back. Two weeks later the credit card was charged for around £400, when we confronted the company they said there was significant damage to the car. After asking for photo evidence they sent a picture of a tiny scratch on the back of the car which wasn’t there when we dropped it off, there wasn’t a full picture of the car with the damage and number plate so this could have been any car. After telling them we purchased full coverage they said they had no record of it at the booking time. Absolutely appalled by the service this company has given us, if I could include the pathetic picture of the “significant damage” they claimed I would. Very disappointed.

We rented a car from car net, they gave us the car 1 hour later. After returning it they told us that there was not enough fuel, even though we returned the car with the same kilometers as they gave us. They also lied to us about the scratches on the car, thank God we have pictures before we took the car from them, so we have proof that it was not our fault. Very, very bad company, NEVER rent a car from them.

Possibly the worst car hire ever.failed to pick us up from wroclaw airport,had to contact warsaw to arrange the car.after waiting an hour inventually picked up and car collected.when we dropped the car off in warsaw there were no clear instructions,we had to leave the car at a rent a car drop off and leave keys in glove box,we nearly missed our flight home,all this and then charged 50 pounds extra due to leaving car with one litre less than agreed,due to driving round airport 5 times,disgraceful, never again

I had a great experience with this car rental company! The service was top-notch, the staff were extremely helpful and professional, and there were no hidden fees. Everything was transparent and smooth from start to finish. I can recommend them with full confidence!

When renting and paying, no credit card was required, after payment, a few days later, they asked for another set of documents and a credit card instead of a debit card

Great service from Dominika at Car Net Kraków Airport. We hired a vehicle for 1 week to travel around Poland, the staff were really helpful and explained everything clearly. Quick and easy. We really enjoyed the experience ☺️ thank you all

WORSE COMPANY EVER! don’t ever book with them . Rude staff. No communication. No one is ever working at the front desk . Gave us a different car than what we booked, they asked for a flight reference incase we are delayed, we gave them that. Shit Company!!! Stay Away . The company next door “Hertz” was very helpful and helped us . Book with them

The worst company and customer service ever.
They claimed that they have agreed with me pick up of the car but they never did. In fact they have agreed to pick up the car with someone who has not been on paperwork.
They took car 14 hours earlier and now they don’t want to return money back for unused rental.
Also they have stolen my children items worth over 300 polish zloty. They invoiced me for missing fuel but they don’t want to give money back? Ah and also they disposed my children items within the rental times so practically they stolen all the items plus car has been taken without my agreement.
Car net is very quick to reply on all comments on trustpilot or social media but they cannot bother to reply or any emails or to resolve the case. They purposely avoiding answering all questions and points made, sending threatening emails to pay invoice but they cannot answer and resolve the case!
They have been reported to consumer rights in Poland and also to assistance to make sure no other people get screw but such incompetent company.
Avoid at all cost!!!

Do NOT use this company. They are like mentioned before here, thieves. Rented a car trough Norwegian Air site, 8 ppl on a company trip. Claim for damage just under the amount covered my premium axa insurance. Proof of damage is pictures taken so far away, so you see no damage.
Try to get better photos, and no answer. Then they take your depositum. I have 7 witnesses that there was no damage. Stay away from this company.

Not a pleasent experience. I was charged a cleaning fee of the car without any prior notice. When complained, they said that this is part of the contract but I have proof (pictures) that the car was not dirty as they are claiming. What does this company expect? Cleaning the car before handing it back??! It's absurd!!!

Also, despite having paid full insurance with CarNet, they still kept a deposit on the car. Customer care is super rude and not helpful at all.

I would stay away from this company!!

Avoid this company they are a fraud , they wanted a 500 euro deposit and said they would hold onto it for two weeks. I decided not to go ahead with the booking . Staff are rude , avoid this company

BEWARE. DO NOT GO ANYWHERE NEAR THIS COMPANY.
Absolutely corrupt company.
Upon arrival, no member of staff showed us around the vehicle to assess the condition, and no form was signed to this affect.
Miraculously, when the vehicle was deemed to have been damaged upon return, a form was produced by them, with my forged signature on it. It was very clear that as it was an absolutely identical signature to the one that I signed for the car hire, that they had copied it and pasted it into the other form. THAT IS FRAUD!!!
No doubt they will get away with it but PLEASE AVOID THIS DISHONEST AND FRAUDULENT COMPANY AT ALL COSTS!!!

We were charged $340 for a scratch that pictures show was clearly on the car before we rented. Pictures have been shared with Car Net...but to no avail. We spent 7 wonderful days in Poland and met some great people. Car Net was our only negative experience.

had to pay for full insurance of the car on collection, even though we had bought full insurance from home!
there were no seat cushions for the children, even though we wrote that we needed 2.
then had to pay double insurance, and had to drive out and buy 2 seat cushions for the kids themselves before we could set off.
really bad experience.
cannot be recommended from here.
never use Car net or rentelscar again.

Charged for a little little bit of sand in the car. Was not explaining that the car needs to come back In absolutely spotless condition. Meanwhile, they charge More than competitors. Don’t bother. Go somewhere else

Also thx for the reply but all you did is send me the copy of the contract with the small print. You didn’t bother even attempting to resolve a complaint whatsoever. It’s clear you either have no customer service or business sense. Overall bad attitude.

Rented a KIA stonic, upon return they told us car is OK and everything is fine, then I get an email I got charged 20 EUR for a dirty car. The car was only very slightly dirty (normal road dirt). Do not use or be ready to pay additional.

Hi everyone,

We are very disappointed with this company and would not recommend it. There were many hidden issues that a user is not made aware at the booking time. First, there was no information about additional fees when returning a car in a different location 60€, no mention of using a car wash before return - totally new to us - never came across this practice in any other European country. Also, after booking full insurance online - still a deposit fee of 500€ was taken/blocked!
I guess if did not really need the car that day we would have cancelled. It was a horrible and very misleading experience!

The worst company ever.
The costumer service is so poor.
They didint listing on the first place and after they just charge so high rate for the rental.
Not clearly communication at all
No respect for costumers.
That's my first and last time I rent car from them
RENTALCARS IS THE COMPANY WHAT I DEAL FOR LAST 8 YEARS NEVER HAVE ISSU3.
IN CAR NET NO WORTH.
IM NOT SURPRISE THEY HAVE SO MANY BAD REVIEWS , SHAME I DIDINT CHECK THAT BEFORE I DECIDE TO RENT