Carolina Cabin Rentals Reviews 

720
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

Carolina Cabin Rentals made our Christmas vacation wonderful. They are very informative and have excellent customer service. Our house was was clean , great beds, nice hot tub! Very cozy. The neighb... See more

Rated 1 out of 5 stars

As others mentioned, it is difficult to communicate with the office due to so many diff staff you may get. Some are very rude & condescending. The cabin furnishings & design are top notch but you need... See more

Company replied

Rated 5 out of 5 stars

Fantastic family getaway! A short drive to App Ski Mountain. The multi-level layout of the bedrooms allowed for very comfortable separation of two families staying in the same house. Very kid friendly... See more

Rated 1 out of 5 stars

Day 3 and still have not received my deposit back, they even took out the second payment even though it was not due until 15 days out. We agreed to rent a place with certain expectations of ability to... See more

Company details

  1. Vacation Rental
  2. Travel Agency

Information provided by various external sources

Large selection of cabin rentals in Boone, Blowing Rock, Banner Elk, Beech Mountain, Sugar Mountain and Grandfather Mountain in the NC Blue Ridge Mountains.


Contact info

3.0

Average

TrustScore 3 out of 5

720 reviews

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3.0

All reviews

(720)

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Rated 1 out of 5 stars

No working door locks, hot tub, fire table, or customer service provided.

We had a hellacious experience. There was no working door code or key at check in or for the duration of our stay. Even after waiting outside for nearly 20 minutes in freezing weather, the best they could do was remotely unlock it for us. No code was ever provided, meaning we had to leave our belongings in an unlocked home for our dinner reservations. The home was missing a key piece of the advertising, the glass fire table on the deck, entirely. It also lacked a working hot tub, neither the heating or jets working, and had for some time, according to both the most recent reviews AND the maintenance man who was sent to, “look at it.” We were told by that gentleman a work order had been in for longer than a week, despite Carolina Cabin Rentals assuring me less than 24 hours prior to my check in that it was working. This amenity, particularly, had been the primary filter on which we based our decision to rent.

Despite all these issues, the host refused to provide adequate recourse. By the time I despaired of reaching resolution and reached out to Airbnb, I’d been trying for HOURS, and it was nearing midnight and well below freezing. This host is in flagrant violation of almost all Airbnb policies.

Thank god Airbnb handled my issues, provided options for me to find an available listing that met my criteria, and importantly, could be locked when I left and unlocked when I returned. They provided a refund and assisted with finding safe and secure accommodations. I will happily use Airbnb in the future knowing that the added fee from using this platform actually does mean they stand up for clients when hosts completely disregard their terms of service. Find another Airbnb property to rent - we are SO much happier with our replacement accommodations.

February 5, 2022
Unprompted review
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Reply from Carolina Cabin Rentals

Rachel, we talked while you were at the house. We had a heavy snow that put our operations on our heels for quite some time. I tried to explain and I guess I can't require that you understand. But I'm the one who authorized the cancellation and full refund from airbnb because we did not have any available alternatives. So, while I acknowledge that circumstances caused a bad stay for you, much of your elaboration is embellished, clearly for the purpose of harming a company that provided best effort in the face of challenging circumstances and authorized a full refund when we were unable to deliver our normal level of service. I'm disappointed that you had a bad experience and that you felt you had to lash out. We successfully host 17,000 reservations a year. Your experience is rare.

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Rated 5 out of 5 stars

Great!!

My family stayed at the Lei Lei mountainstay Cabin. It was great! It was clean and very accommodating to our family. The only thing I wish they had was a shovel (we couldn’t find one) and we needed one to get rid of all the snow :)
Also I have been in communication with Carolina Cabin rentals and they always replied within like 2 minutes to any question that I had! So thankful for that

January 7, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible service!!!

If I could give a 0 star review I would. We reserved a cabin thru Carolina Cabin Rentals and when we showed up today, 12/27/21, the owner was home and said that the house had sold and that the house was not available to rent. Needless to say we were in a very bad situation with no place to stay and nowhere to go. We ended up over paying for a hotel room for 5 adults…I wouldn’t ever recommend this company to rent from!!!!

December 28, 2021
Unprompted review
Carolina Cabin Rentals logo

Reply from Carolina Cabin Rentals

Hi Kim. A technical glitch made this property available on the website after it had been blocked off for a property sale. You booked last minute giving us little time to catch the error. Please accept my apology and contact our office to discuss.

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Rated 5 out of 5 stars

Nice cabin and fabulous views

Nice cabin and fabulous views. Weekend with our adult children. We cooked all our meals and had everything we needed. Rental agency was great. Will definitely stay with them again.

December 11, 2021
Rated 5 out of 5 stars

Very lovely place

Very lovely place, very clean and well equipped. Very easy check in and check out procedures. Carolina Cabins has excellent variety of listings and very user friendly process.

December 10, 2021
Rated 5 out of 5 stars

Wonderful cabin

Wonderful cabin. We had 6 people and never felt crowded. Loved the tall ceilings and exposed beams! We would definitely rent again.

December 10, 2021
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Rated 5 out of 5 stars

Wonderful cabin

Wonderful cabin. Just right for a family of 10. There was lots of fireplaces and lots of entertainment right there. We didn't haveto leave at all. WOuld like to stay there again.

December 4, 2021
Rated 5 out of 5 stars

steep climb..

road to cabin is pretty steep,means your high in the mountain, which is fine with me..cabin is very cozy with great view..beds are comfortable, shower's have great water pressure which is rare in these cabins..all the amenities you need in cabin..very quite and peaceful...lots of deer around...only negative imo is parking is tight for 2 vehicles. Will stay again...for sure..

December 4, 2021
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Rated 5 out of 5 stars

Great house

Great house. Everything was as described, no surprises. Web site and tools were easy and very helpful. My family and guests were totally impressed with the home.
I will certainly use Carolina Cabin Rentals again.

December 4, 2021

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