Caroll Reviews 

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I can always count on the quality of the clothes, the site is very easy to navigate and I like shopping at home online!
Judy Lestrade

Le site était suggestif

Excellent service
Merci beaucoup

I have been a loyal Caroll customer and have always appreciated the brand's quality and design. However, my recent experience has been extremely disappointing.

I purchased a Cdanya navy blue shirt from Caroll at El Corte Inglés in Lisbon, Portugal. After following the care instructions meticulously (washing in 30°C water and laying flat to dry), the shirt shrank significantly, becoming unwearable. The sleeves are misshapen, the cuffs distorted, and the body no longer fits.

When I contacted Caroll’s customer service, I received a generic response stating that returns for defective products must be handled in-store. Since I live in Canada, returning the shirt to Portugal is not a viable option. Despite my polite follow-ups and proposal for alternative resolutions (refund, credit, or replacement), the company refused to accommodate my situation.

This lack of accountability and flexibility is unacceptable for a brand of Caroll's reputation. Defective products should be handled with care and consideration, especially for international customers. I expected better from a company that prides itself on quality and customer satisfaction.

I would caution other international customers to consider this experience before purchasing Caroll products.

Excellent produits, bonne qualité et des designs classiques mais modernes en même temps.

Order (for CAROLL to know - no. 501391225) placed by my wife on November, 8 and no delivery till the month end. They provided a link with a parcel tracking number which is evidently false. They do not respond to claims and requests for contact. Communication with anyone but a Bot is impossible. If you call the phone number provided e.g. on Instagram you will be promised (in French) someone speaking English will call you back but certainly it will not come true. It really looks like a fraud.

ORDERED ON 10 JULY NOW 26 AUGUST NOTHING ARRIVED Tracked this and it is still in Paris with DHL.
When I contact customer services (multiple times) I hear back a standard bot email, and then an holding email from someone called James who does nothing but thanks me for my patience, and no updates, no refund nothing. this has been going on week after week nothing concrete, no updates, no refund, nothing but they stole my money.
Worst Worst ever ! Do NOT BUY FROM THEM ! THEY ARE FRAUDS

The worst customer service and post-sales service i've EVER experienced. It is a NIGHTMARE. If you're ready to run a marathon to get assistace from ghosts after you made your payment, go ahead and order from their website.

I received my order and needed to refund some items. Their return portal was not accepting my order number and showing a red "invalid order number" sign. I contacted their website chat repeatedly, they kept telling me to check that i have my email and order number written correctly, and then promise that a "ticket" has been issued for my case and a "senior supervisor" will contact me. After several chats with absolutely no response, i ask for a direct email contact, which they replied that such thing doesn't exist, and i'm stuck with their useless chat that keep promising escalating my case to a "senior supervisor". I kept trying till finally their return portal accepted the order number without any assistance and managed to get the return label and drop off my return to the delivery company.

Weeks later, i ask about my refund that's not refunded yet, and their chat service tells me that the tracking number provided does not exist. I reply that the tracking number shows that the package has already been delivered to you, which then they reply with "a senior supervisor will contact you soon".

Till the time of writing this review, no one contacted me from the start of this issue till now that i'm not refunded.

This is my first and LAST order from this website.

I warn everyone from shopping at this e-shop! I have made my order on 19th of July this year and to this day (12th August) I didn´t get the items, nor money, nor any sensible answer from the customer service. I wrote them 3 times already and their only answer (each time) is, that someone from the responsible team will contact me in 2 days. This is my first and my last time shopping there.

I am more than tired of the problems Caroll gives me when I order online. I have been waiting for a package for 6 days, the delivery was not done, I don´t know where it is, and their customs department is terrible. It looks like robots answer you, they give no solution to problems although I have been already charged, and paid the delivery fee. It looks like they don´t care about anything, never will I buy anything else from this company that is a joke.