I used a few times recently Caroutis from Bucharest Otopeni airport. I learned initially about them from a low cost travel company. I definitely prefer though booking directly - it comes with offers,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was pleasantly surprised by the whole experience. We had a small "accident" (someone scratched the front bumper on a Sunday evening around 9 pm) but we called the people at Caroutis and they pic... See more
Company replied
Stefan went above and beyond to fulfill our needs and proved to know the business and services very well. Renting a car was so easy and the service provided was flawless. Highly recommended and will d... See more
The worst experience ever. They deleted all negative comments of real clients that have been cheated by this company. They make money from the guarantees they steal illegally from the clients. Most... See more
Company replied
Company details
Information provided by various external sources
We are a car rental company with over a decade of experience in the field in which we operate; we started in a team of only two people, with a passion for cars and an ambition for success. From the beginning until now, our mission has remained unchanged: to always respond to requests with the best quality services, based on the values that helped us win our place in the market: we believe in professionalism, we make personalized offers, depending on customer requests and priorities, and we offer flexibility in services, so we constantly adapt to each new circumstance. We are innovative and responsible: we brought to Romania the first car fleet of electric cars, bringing the car rental market in the country with a step into a future based on social responsibility.
Contact info
Strada Traian Vuia 259, Cluj Napoca, 400000, Cluj Napoca, Romania
- 0040217969557
- reservations@caroutis.com
- caroutis.com
4.4
Excellent
244 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mugur from Cluj offered great services
December 27, 2020
Unprompted review
Reply from Caroutis
Buna ziua,
Va multumim pentru timpul acordat in vederea redactarii acestui review.
Va asteptam, cu drag, sa reveniti.
Toate cele bune,
Echipa Caroutis
Advertisement
mugur from cluj did great
December 23, 2020
Unprompted review
Reply from Caroutis
Dear Sir,
Thank you for taking the time to write this review.
We are pleased to know that the services offered have risen to the level of your expectations.
We look forward to seeing you again.
Best regards,
Caroutis team
Excellent service!
Excellent service!
Great cars at good prices, friendly and helpful staff.
Sunt foarte multumit de serviciile oferite de echipa Caroutis Cluj!
December 18, 2020
Unprompted review
Reply from Caroutis
Dear Sir,
Thank you very much for your feedback, we all appreciate your words.
We hope we'll see you back soon.
Best regards,
Caroutis team
Great, I recommend!
December 11, 2020
Reply from Caroutis
Dear Sir,
Thank you for taking the time to let us know how we are doing.
We look forward to seeing you again.
Best regards,
Caroutis team
Excellent service
Excellent service!
Great cars at good prices, friendly and helpful staff 👌🏼
December 4, 2020
Unprompted review
Reply from Caroutis
Dear Sir,
Thank you for giving us a try!
Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.
Best regards,
Caroutis team
Advertisement
nice cars and very good prices
December 4, 2020
Unprompted review
Reply from Caroutis
Dear Sir,
We are extremely grateful for your review
We look forward to your next visit.
Best regards
Caroutis team
The staff was helpful and friendly and…
The staff was helpful and friendly and everything succeeded to our expectations. We highly recommend this
December 2, 2020
Unprompted review
Reply from Caroutis
Dear Sir,
We are extremely grateful for your review
We look forward to your next visit.
Best regards
Caroutis team
Very good service!
Excellent service, I have picked up the car very fast, everything took under 10 minutes. The car was clean and it worked very well, I had no problems on the road. The staff is friendly and very helpful.
December 2, 2020
Reply from Caroutis
Dear Sir,
Thank you for giving us a try!
Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.
Best regards,
Caroutis team
Reply from Caroutis
Dear Sir,
We are extremely grateful for your review
We look forward to your next visit.
Best regards
Caroutis team
Advertisement
I recommend with great confidence
I recommend with great confidence. Very good cars and excellent staff.
December 1, 2020
Unprompted review
Reply from Caroutis
Dear Sir,
Thank you for giving us a try.
Thank you for your kind words.
Best regards,
Caroutis team
I had a good experience
I had a good experience with this company. customer service was helpful and professional. Many thanks to Petrica, he helped me with everything I asked for. I will gladly return!
November 30, 2020
Unprompted review
Reply from Caroutis
Dear Mrs.
We are so glad to hear you had a superior experience with us.
Please visit us again. It will be our honor and delight to serve you.
Best regards,
Caroutis team
Great prices and excellent customer…
Great prices and excellent customer support
Thank you Caroutis Timișoara
November 30, 2020
Unprompted review
Reply from Caroutis
Dear Mr.,
Thank you for your opinion.
Thank you for your kind words. It is truly nice to know that our efforts are paying off.
Looking forward to your next visit.
Best regards,
Caroutis team
I recommend this company
I recommend this company, I was pleased with the services offered, Thanks
November 30, 2020
Unprompted review
Advertisement
Perfect!
I have rented a car for 5 days. Everything was perfect, the car was brand new. The pick-up process was very fast and professional.
November 30, 2020
Unprompted review
Reply from Caroutis
Dear Mr.
We are extremely grateful for you opinion.
Your opinion is valuable to us and helps us shape everything that we do.
We look forward to your next visit.
Best regards,
Caroutis team
Reply from Caroutis
Dear Mr.,
Thank you for your kind words.
We look forward to your next visit.
Best regards,
Caroutis team
Very professional and fast
November 30, 2020
Unprompted review
Reply from Caroutis
Dear MRs.,
We are so glad to hear that you had a superior experience when visiting our office.
Please visit us again. It will be our honor and delight to serve you again.
Best regards,
Caroutis team
Reply from Caroutis
Dear MRs,
We are glad to know that your experience was positive in every possible way.
We are looking for your next visit.
Best regards,
Caroutis team
Advertisement
Reply from Caroutis
Dear Sir,
We are so grateful for your feedback.
We are so glad we were able to help you.
We are looking for your next visit.
Best regards,
Caroutis team
Cluj Napoca team
I am a customer that oftenly rents cars from this company and I must say that every time I was welcomed by a professional team that took care of all my demands 24/7.
I highly recommend this team and this car rental company! The prices are good and the services are on a high level.
November 30, 2020
Unprompted review
Reply from Caroutis
Dear Mr.,
Your opinion is valuable to us and helps us shape everything that we do
We look forward to your next visit.
Best regards,
Caroutis team
Great service and very good prices!!!
November 30, 2020
Unprompted review
Reply from Caroutis
Dear Mr.,
Thank you for your feedback, we are glad you liked our services!
We hope to see you again.
Best regards,
Caroutis team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.