Car Outlet 

BUYERS BEWARE:

Bad experience still going on one month after "purchase"

They had an Audi A3 1.8 TFSI 2008 with ~ 300 000 km for 2490 euro.
I go there, check the car out. Several cosmetic issues, nothing major.
I do a test drive.
After 2 hard acceleration tests the red oil lamp starts blinking.
I take the car back.
I get assured that it's an easy fix.
I stupidly agree to pay before they fix the car.
We settle on them fixing the car and delivering it next week.
Next week comes and goes.
Bad communication from their part.
2 weeks after payment I get a message from them:
"The car is beyond repair, whould you like another car or a refund ?"
I choose refund and provide the bank details.
3 weeks later (5 weeks after purchase) I'm still wainting for the refund.
Currently pursuing legal action against them.

Fun fact: The car is again up for sale for 1490 euro as a "project/export car".
So they're selling the same car twice.

Exceptional service from Dean (Dartford) over phone who went above and beyond to talk through the car and different finance options with myself and my husband (who has a finance background). His knowledge and transparency gave us absolute confidence in him and the business.

I had an excellent experience with Dean at the Car Outlet in Dartford, who I initially spoke to, and with his colleague Ash, who handed over the vehicle. From start to finish, the service was quick, reliable, and professional.

Both Dean and Ash were friendly, trustworthy, and made the whole process smooth and stress-free. I’m very happy with the car—it was presented in great condition and spotlessly clean on collection.

Highly recommended for anyone looking for a straightforward and positive car-buying experience.

had a car on finance off him and he forgot to tell me that the car been in an accident and brought it down in the night tried to lie saying he didnt know about it after collecting the car he admitted he knew it was wrote off had my deposit back because i payed him the deposit for the car because the finance company didnt pay him nothing so either he come and got a car or i have a cheap bang around STAY AWAY

The car outlet Bradford stay away stay away...the person running it ali raq....changes the goal posts and to his benefit...never ever give him a deposit...because he won't give it back...he doesn't care about the customer...just 2 make money...and rip the customer off...think twice about buying from him..
And if he doesn't get his way...he bullies and Threatens u...a nasty horrible human being...

Stay away a month after buying a car from ali rafiq from Bradford... I had an accident with my kids in it... My brakes failed amd i ended up... In the bushes... And he didn't even... Refund me my deposit... As he became horrible and nasty especially my family... He is not 2 b trusted...

I bought a Vauxhall Vivaro Life Ultimate from The Car Outlet, and it’s been a disaster. The vehicle’s range was far below what was advertised, the mileage was nearly 900 miles higher than stated, and I was overcharged by £1,000. To top it off, they ignore all my emails when I try to address these issues. Avoid this dealership at all costs.

Car outlet UK Dartford - Terrible experience with this company. Bought 2020 Ford Tourneo Connect in December 2023 for transporting children with special needs, on the way home (From the Republic of Ireland) after purchasing the vehicle the engine management light came on at 100miles North of London. Contacted the company and they told me to continue driving the vehicle back to Ireland and they would sort out any issues with the car.. We are now at the end of April and this is the 6th time the vehicle has been with the main Ford dealer in Ireland. The vehicle has had a range of different error codes from exhaust issues to engine problems. Dealing with a guy in the caroutlet going by the name of ASH his real name been Arthur .. not sure why they give false names… Ash/Arthur was ok to deal with at the start but he turned nasty when I asked if they were going to reimburse me for the costs €2,300. They gave me €1500 in the end after I threatened small claims court. Currently I’m out of pocket nearly €1500 at the moment and different error codes are still appearing.. This is a terrible company and would not recommend. Buyer be ware.. The cars are not checked mechanically and seem to be all bought in Auctions..

I would just like to make clear that this page is not for CarOutlet Spain - The Spanish company's reputation is fantastic and has nothing to do with this Chicago based company.

***Please note these reviews are not for the company based in Dartford***

The websites are different & the companies are nothing to do with one another.

The Dartford company have 5 star reviews on Auto Trader

The guys running the company couldn't have been more helpful. They answered all our questions & did all the paperwork for us.
Can't answer about home delivery as we collected our vehicle from the garage.
We would recommend then with no hesitation.

Wow, I remember my second car that I bought here. It was great to have service with recommendations, but I think I've chosen the wrong one car. At all, it's okay.

After reading reviews of this company, however, I will be avoiding it from afar.

We bought a dacia duster after my sister had purchased a car from them.Choose a car from their website and you can look at the many photos of the car or watch a video.The buying process is easy and they will answer any questions you have.Your car will then be delivered on time that you arrange--delivery is free--with all relevant paperwork.
Brilliant service and helpful staff.Would definitely go back there if needed to.

Rats car breaks down at least every other month!!!! it’s a waste of money!!!!! Too much money. Worst customer service

I got paid last night, ready to go in and pay my car note at 10am, been through hardship since February but wake up to getting my car repo lol well if they couldn't wait one day, for being a month behind and owe $200 prior to that, well they can keep the car I will use my cash to buy another... Instead of trying to work with you they actually ???? you over.. I'm very upset that I'm paying $24,000 for a $5,000 car but yes my mistake and that's the past, but after paying so many years, 3years to be exact, and you go and do this to a person it's just not right, I'm pretty sure to get my car back I might just be paying double my car note after all the charges you will charge for getting it repo in the 1st place , so what kind help are you guys trying give out to me.. I sware I'm so upset now just a few hours away to pay them and 4am repo WOW.... I CAN'T BELIEVE IT... Great service is a must everywhere that's how they get u in Everytime... Like I said my mistake but with one income and trying to make ends meet, and still with all my strength to keep going on paying this car note CAR OUTLET/TOTAL FINANCE INSTEAD OF HELPING PEOPLE IN NEED YOU JUST PUSHED ME BACK IN THE HOLE THANKS ALOT....

Haven’t had my car for 2 weeks and it’s in he repair shop now it’s ben almost 2 weeks I ben waitin to get my car back ! Struggling to get to work this service sucks first car note have not even came up yet and I already went 2 weeks with out my car

Very friendly... Respect..... Communicated awsome... Good deal too.... Good different cars n clean too

Manager didn't help out and sells you what they want.