CARPE OMNIA Reviews 

927
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, most reviewers were somewhat happy with their experience overall. Shoppers frequently praise the fantastic quality of the fabrics, noting that the garments feel extremely durable, comfortable, and wonderfully well-made. People frequently mention that online orders arrive quickly with helpful tracking details provided all along the way. However, some customers also noted significant problems regarding unresponsive and unhelpful customer support teams. A number of buyers experienced frustrating communication delays or total silence when attempting to secure proper refunds for returned merchandise. Others mentioned occasional sizing inconsistencies that sometimes made finding the correct clothing fit a bit challenging.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a distinct split in customer satisfaction. While... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items feature great comfort,... See more

Delivery service

Customers had ambiguous experiences with delivery_service, noting a split between fast shipping and severe... See more

Customer service

Users describe profound dissatisfaction with customer service, highlighting that support is virtually... See more

Refund

Reviewers express deep frustration and dissatisfaction regarding the refund process, frequently reporting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Carpe Omnia really went beyond my expectations and I am already planning my next order. Sizing and quality is incredible. I would really recommend for anyone looking for key fashion and staple wardrob... See more

Rated 5 out of 5 stars

it took me ages to find the right fit bottoms so I was really happy when I came across carpe ominia. the delivery was quick which always helps and will definetley be keeping a eye out for new items in... See more

Rated 5 out of 5 stars

The guys at CARPE OMNIA are fantastic! Every time I've ordered something, I haven't been disappointed. Fast delivery, excellent quality of the products and fabrics. I ordered a couple of hoodies that... See more

Rated 5 out of 5 stars

Bought of CARPE OMNIA few times. Never disappointed with the product I get. One of the favorite brands my boys are wearing. Love it. And it's fast delivery with updates and tracking.


Company details

  1. Clothing Store

Written by the company

Premium lifestyle clothing brand made to inspire and encourage others to seize everything in life.


Contact info

3.4

Average

TrustScore 3.5 out of 5

927 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(927)

85 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT PURCHASE ANYTHING FROM HERE

DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

I purchased jeans in December, the sizing was atrocious, ordered a 34 waist and they came fit for a 10 year old. Asked for an exchange which I had to sort out and pay for myself. Since then I have had no response to multiple emails and Instagram messages and they have taken all of their stock off their website. Quite literally daylight robbery.

SCAM! I am now without the jeans I purchased and my money! Disgraceful!

May 27, 2025
Unprompted review
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Rated 1 out of 5 stars

Shocking scammers

Shocking scammers - had a return authorized, sent the return 6 weeks ago tracked, it’s been delivered and now these guys have ignored me since - sent several emails and social media messages with no joy. Current out of pocket

March 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Garbage Scam

Garbage Scam.

Sent me the wrong size couldn’t return as they have no way of making contact and ignore all
Emails. Website permanently down.

Literally robbed my money lol

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

Shambles

Ordered 3 pairs of trousers from them on 03/03/25, still nothing. No reply to multiple emails, Royal Mail tracking showing item hasn’t even been posted. Now my order doesn’t even appear on their website when you go through the order email. AVOID

March 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Not good

I sent a return 2 weeks ago and have not received any communication or update from them despite sending them several emails with screenshot from Royal Mail proving the return is with them.

March 26, 2025
Unprompted review
Rated 1 out of 5 stars

Good communication up until I stated I…

Good communication up until I stated I would be returning part of the order (ordered jeans in two sizes). Slightly suspicious it said to keep a copy of the returns receipt. Once I was questioned if I had proof of delivery (which I have) not heard anything since. Been over 2 weeks and still waiting on a refund.

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

Item arrived late for a holiday

Item arrived late for a holiday, emailed them so I could return it, no response for over 2 weeks, eventually sent me a returns form, filled it out and sent it with next day tracking been another two weeks no refund or response? Website is down?

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Exit scam

Exit scam? Returned an item for exchange and they said there was an error so gave me credit. Website is now down, my money is gone.

January 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Worst company for returning stuff

Worst company for returning stuff, happy to respond when your buying but my God returning awful, great quality products but make sure your happy before you buy, won't reply to an email or Facebook message awful awful

March 2, 2025
Unprompted review
Rated 1 out of 5 stars

Item returned 4 weeks ago

Item returned 4 weeks ago.

No refund or no store credit.

Website is under construction so I can’t use a credit even if it has been applied to my account.

No response to emails or acknowledgment. Currently waiting a refund.

Awful company, probably gone bust given website no longer exists

March 29, 2025
Unprompted review
Rated 1 out of 5 stars

Con Artists

They are ripping people off right, left and centre it appears. They refuse to issue refunds on sale items and when you return items for an exchange I am being told there is a problem with the Returns centre. They then issue a credit note which you cannot use as the website is down. They don't reply to emails. I have just started the process via Trading Standards.

January 26, 2025
Unprompted review
Rated 1 out of 5 stars

They are a scam!

They are a scam! They don’t do returns, only credit notes. and I have been struggling to use my credit note for the last three weeks as their website is down. Customer service is non responsive. But They keep putting out marketing ads and emails. Don’t buy from them!!

January 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Absolutely dog sh*t

Absolutely dog sh*t

Returned an item, send back for store credit.. not heard anything since. Now site been taken down! Basically gave away £60
Cheers guys! Bandits!

February 16, 2025
Unprompted review
Rated 1 out of 5 stars

Company has taken a DIVE.

Company has taken a DIVE.. used them for years but recently has become a joke. Returned 2 items, one for exchange and one for refund, heard nothing for a couple of weeks so EMAILED.

Got a response swiftly saying they haven't received it can I provide the tracking information, so I did, which confirms they do indeed have the items at their warehouse.

Since me providing that, no response, ignoring all emails, no refund, no exchange, no communication.

Site is under construction so can't access my account either.

I've used these for years so it's sad to see this happen but something has clearly changed internally and for the worst so if you're a new customer, go elsewhere, if you're a returning, be warned, something has changed and they will take your money and ghost you!

March 17, 2025
Unprompted review

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