Had initial issues with the courier however the Carpet Underlay Shop were excellent at resolving this with little disruption. Thank you to Sharon and Jemma who communicated throughout in a very frie... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
EDIT: company refunded me additional cost of delivery and found out why outsourcing delivery company hadn't delivered at the first place. I received the order on the second day. Don't recommend. P... See more
Can't fault this company will definitely use again. Really friendly staff(Jamie) followed up order with courtesy call. Delivery rates and product prices second to none. Large order placed and arrived... See more
Two fellas from Tapi carpets Bognor Regis came to lay some vinyl flooring and i have to give praise where its deserved, these two fellas were excellent, the workmanship was brilliant. just to add, Chr... See more
4.5
Excellent
912 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good speedy service.
Products arrived ahead of time along with the free lengths of carpet gripper. All round good and speedy service.
May 21, 2018
Unprompted review
Advertisement
Excellent service
Excellent service. Premium service takes parcelforce 2 days notnext dat. That's the only negative but thats not the sjops fault.
May 15, 2018
Unprompted review
It was very thick good quality underlay…
It was very thick good quality underlay for a very good price.
May 15, 2018
Unprompted review
Purchase of underlay
May 14, 2018
Unprompted review
Advertisement
I do not recommend this company
They delivered the wrong Size item and refused to send the correct one .
May 3, 2018
Unprompted review
Reply from Carpet Underlay Shop
Dear Mr Sousa,
Thank you for your review.
i have checked into what occurred with your order for Barrier matting which we offered to replace the matting that you ordered incorrectly with a correctly sized mat and also offered to fully refund you on receipt of the incorrect matting. I am not sure why you are claiming that we refused to send the correct one as its simply untrue. i have arranged for staff to contact you directly inorder to arrange for a replacement barrier mat and also to arrange for the incorrect one to be returned to us for refund. Also i am not sure why you have placed another review below this one for the same Order ref 8850 in the name of Max.
i trust that we can resolve this satisfactorily and i will contact you directly to ensure all is resolved
kind regards,
CUS Online Sales Team
wrong size bad service
ordered a carpet and the CARPET UNDERLAY SHOP, send us wrong size, and after exhausting exchange of emails, they simple didn't change their mistake. Very disappointed.
May 3, 2018
Unprompted review
Reply from Carpet Underlay Shop
Dear Mr Ademar Sousa,
Thank you for your review.
As mentioned in the previous review that you posted above this one using your own name we have checked into what occurred with your order for Barrier matting which we offered to replace the matting that you ordered incorrectly with a correctly sized mat and also offered to fully refund you on receipt of the incorrect matting. I am not sure why you are claiming that we refused to send the correct one as its simply untrue. i have arranged for staff to contact you directly in-order to arrange for a replacement barrier mat and also to arrange for the incorrect one to be returned to us for refund.
i trust that we can resolve this satisfactorily and i will contact you directly to ensure all is resolved
kind regards,
CUS Online Sales Team
exactly what I wanted
exactly what I wanted, straightforward ordering, fast delivery. very happy.
May 3, 2018
Unprompted review
Advertisement
Can't fault C.U.S bought from them 3…
Can't fault C.U.S bought from them 3 times for various properties & always quick delivery, good products, good price. WELL DONE.
May 2, 2018
Unprompted review
Fast
Fast, efficient service. Good price. Delivery charge a bit steep, perhaps?
May 2, 2018
Unprompted review
Very good and on time
April 27, 2018
Unprompted review
Advertisement
Arrived on time as promised.
April 24, 2018
Unprompted review
Flooring Underlay - Buy Here!!
Great product, great price and delivered quickly - definitely will use again
April 24, 2018
Unprompted review
Quality 10 out of 10 service 10 out of…
Quality 10 out of 10 service 10 out of 10
April 23, 2018
Unprompted review
Great service and great price for an…
Great service and great price for an excellent product. ( Cosy 10) Why would you try to save a few pounds over the life of a carpet by buying anything inferior?
April 22, 2018
Unprompted review
Advertisement
Simple and quick
Simple and quick, arrived next day even though I paid standard delivery, fraction of the cost from where I bought the carpet.
April 17, 2018
Unprompted review
fantastic service
fantastic service. Order so easy and delivered on time no problems whatso ever, Will use again
April 13, 2018
Unprompted review
Excellent speedy delivery.
April 13, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.