Carpetright Limited Reviews 142,704

having laminate flooring for years a change to carpet was preferred. The delay was the first issue having to call to prompt fitting. After fitting and paying the fitters as stated they advised a comment for the coir matting i had fitted as an extra in the hall.."if it starts to grow" contact Carpetright. Never heard of that but it happened and seem coir was a living product subject to spores like mushrooms.
Having contacted Carpetright, I was told 'never heard of that happening in my 20+ years, if not condescending enough i decided to take images and send as an email..
Again to be told this was my fault and claim on my house insurance - have a read...

Good afternoon

Ref our conversation today I have spoken to my colleagues , none of whom can explain what the comment about coir growing would mean.

If you have an issue with the flooring would you be able to send some pictures to illustrate the problem?
Many thanks

Thank you for sending the pictures of the flooring.

I am sorry you are unhappy with the product, but I have to advise you that the pictures suggest the dark patch has been caused buy some external factor and is not something that we could cover under the guarantee. If you wish to replace the coir I am happy to provide a quote for the job. This would be chargeable but may be something you could reclaim under your house insurance.

If you want me to provide a quote please let me know.

After that email I decided to & contacted Furniture & Home Improvement Ombudsman, who found in my favour. Nothing will happen to the person there. I don't expect it to as its a sales roll where commission is King once the sale is made..

Anyone of the 1 star or 2 stars use the Ombudsman which should shame the Farnborough store

What a great experience. Dealt with a chap called Aubrey. Knows his stuff this guy and helped me make a decision on new flooring. Great service and a really nice fella.

Somehow my previous review was removed 🤔 farnborough branch were in talks with me to compensate then never rang back…consistently bad communication, guess the review was removed so they felt didn’t then need to!
Nightmare to deal with from start to finish. Passed from person to person, non existent bookings made, delays on carpet, Months went past, such bad communication, I had to continually chase to get my carpets. Final disaster when the stairs carpet came with incorrect whipping. AGAIN. another delay to redo. I will never shop at this company or store again. Self employed fitter was amazing however.

Big thanks to Danny who fitted our living room carpet, done a top quality job of it. Definitely recommend.

Great selection and the staff were really helpful when booking in.
Neil our fitter was brilliant, he went above and beyond everyday. Was friendly and efficient. He even gave us some tips on how to keep our floor at its best.

My review was removed since I made the complaint but my partner purchased the carpet.

John was great in helping us choose the right carpet and underlay for our renovation. Very friendly and professional

I visited the store at New Malden today to select carpets for my house as I am in the process of renovating a property i just purchased in the area. I was very impressed by the store as it was very neat and boasted a wide variety of options. I was supported by a very helpful member of Staff called Austin, with very welcoming conversation which kept me at ease in making amazing choices. A lot of faith has been restored in in store shopping as so many things are online these days. I am looking forward to getting bottom half of my house carpeted soon. Thanks New Malden Store.

Colin did a great job fitting my carpet. He was very fast and very polite. He called me in the morning to give me an hour window of when he would arrive and arrived within this time. Great service. Thanks again

Jane is utterly rude spoke to me like I'm a peasant blunt to speak with spoke to me in a horrible mannerism couldn't get a word or question in once omg she also lied and said she works at new Malden I phoned new Malden store today they stated she lied and works at Hammersmith new Malden booked me in again Jane cancelled me because I rearranged 2 appointments because I have real life circumstances and job interviews speaks to me like I'm her dog ! even new Malden was confused she's rude blunt and disgraceful to speak with sorry to say new Malden store booked me back in and was really helpful she is awful to speak with and clearly hates her rubbish job

Had a lady called Dawn from the Farnborough branch come out to me yesterday to measure my stairs/hallway and show me some carpets, she had loads of samples. I was able to find exactly what I was after, with no pressure and will be placing the order today. 100% recommend Dawn and carpet right 👌

Positive Review – Tapi

Chesterfield

Huge thanks to Hannah and Troy!

I had no idea carpet door strips could be glued for safety, 😂

but now everything’s safe and neatly fitted.

Really appreciate you both taking the time to fix it so quickly – such a brilliant job!

Thank you so much

Lidy Gold 💯🙂🌟

Friendly, efficient service. Matthew was really helpful, highly recommend Tapi carpets. The fitters came and did a terrific job. They worked really hard and were polite and courteous. We are so pleased. Would definitely buy carpet from here again.

Daniel Umney arrived early smiling and happy to clean my dirty carpets. He worked hard throughout the morning and got rid of all but one dirty marks. He also deodorised the WC and bathroom carpets. Finished early. Good job done

Absolutely great bunch of chaps helped me with finding my perfect carpet for my first home great prices aswell cant go wrong highly recommended this place

Emma and all her team at tapi were exceptional. So friendly and they had all the time and patience in the world to help me pick my ideal carpet.
Emma was knowledgeable and advised me about the correct carpet for my living room meeting my family needs but staying stylish.

Attentive and knowledgeable staff whilst choosing carpet in store. Used their carpet fitters who did a good job and were pleasant and professional.

Whilst Angela was very pleasant, their policy on not giving a receipt for customers not wishing to divulge their personal details is disappointing.

Being told the items are then non returnable and refundable because of the lack of proof of purchase you refuse to offer is outrageous. You can return items to any retailer if you can prove your purchase i.e. bank statement.

Please dont mislead your customers.

Excellent service from Usman and the fitters from start to finish. The laminated flooring was laid perfectly, with attention to detail around tricky corners and edges. The team explained the process clearly, kept me updated throughout, and completed the job on time. The floor feels sturdy, looks beautiful, and has already made the room feel brighter and more spacious.

They did my house flooring and special thanks to Kiran she suggest me the best material ever I am really happy after I purchase that and the staff is really nice especially Kiran big thanks to her for the perfect product.