Carpet Barn & The Bedstore Reviews 

Excellent customer service and fitters

Carpet barn eastleigh, sales rep who helped me choose my carpet was super helpful and friendly. Carpet fitters were very good, done a perfect job! I have children and during half term having a carpet fitted filled me with dred but Trevor was amazing, he engaged with the children if they appeared and he fit the carpets in both rooms perfectly! Requested he fits when I order again in the new year for different rooms. Thank you ☺️

Great company and staff! Originally we were overwhelmed walking in having looked around before in Tapi where everything is neatly laid out in thickness, ratings and colours for each carpet type. And while you walk in and just have to see what's available that bit more the staff are so helpful talking you through, so much less forcing a sale and so lovely and supportive. The fitter we had was also amazing despite not being directly employed by them. Can strongly recommend.

Timeliness, excellent workmanship, helpfulness of fitter (Wayne). The team at Eastleigh took the trouble to find the right material at a good price.

Despite the last minute change of time and a later start to my booking time, the job was completed to a high standard. Always a good price.

The ease of everything at Carpet Barn from selecting carpet to having it fitted with such a brilliant fitter.. had 2 carpets fitted in the last couple of months and was so pleased with them and loved the carpet in my front bedroom that I wanted it for my bedroom also. I went in to find out if it us kept in stock.. no.. but they did have some in and enough for my bedroom but I told them I was not going to start it until after Christmas so wouldn’t be able to have the carpet fitted until middle January.. they are keeping it for me. My first stop is always Carpet Barn in Eastleigh.. the staff are so nice and helpful and the fitter amazing. Thank you.

Delivery guys went out of their way to deliver our goods exactly to where we needed it to be, well informed throughout and on time great service.

When we arrived at Carpet Barn we were approached within 5 minutes which was great. I showed the Gentlemen the measurements and he showed me the carpets that would be good for my measurements which was helpful. The staff where friendly and very helpful. The young gentlemen that fitted by carpet a week later was friendly and did a great job fitting my carpet. I would recommend this company and the fitting service.

Disappointing Customer Service and an Unwelcoming Experience

I visited the shop yesterday to purchase an offcut of carpet. I provided my measurements, but rather than offering assistance, I was simply shown where the offcuts were. The staff were unwelcoming and unhelpful, particularly when it became clear that I was struggling to understand how to convert my measurements to match the sizes displayed.

Maths is something I find difficult, and I may have dyscalculia. A little patience and guidance would have made all the difference.

I ended up returning it the following day as it didn't fit. On entering, I was met with glares from two middle-aged male members of staff, which made me feel uncomfortable.

Once again, it was apparent that I was struggling to understand the measurements. Despite this, no one offered to help, so I reluctantly had to ask for assistance. The member of staff who eventually helped me was condescending. I simply needed someone to take a moment to explain the measurements and help me work out which carpet would be suitable. His manner made me feel as though I was being treated like an idiot for not understanding something that he does every day as part of his job.

One-word answers to some of my questions and the condescending responses were both upsetting and unnecessary.

I left the shop feeling stupid and ridiculed, when all I had wanted was a little understanding and basic customer service.

Every customer deserves to be treated with courtesy, patience and respect, regardless of how much they spend.

This experience has completely put me off using them again. If this is how customers are treated when purchasing a small item, I certainly wouldn't feel comfortable trusting them with a larger purchase, such as a full carpet.

Our recent experience with Carpet Barn was absolutely excellent. We were looked after extremely well, from choosing our carpets to having them installed. Everyone we dealt with was so kind, patient and very professional.
We are totally thrilled with the quality of our new carpets and so grateful to everyone who helped us with our purchase from selection through to the fitting of them.
We honestly can’t praise Carpet Barn enough and highly recommend them.

Great service ! Super helpful and no hard sell.

Very helpful and with sound advice.
Turn up on time and no fuss job done

The whole experience was positive from choosing the carpets to the fitters. I would highly recommend them
As a company .

Very helpful in-store service and found a match to the sample we provided really quickly. Excellent price compared to other stores. Prompt delivery by polite and helpful team.
Would thoroughly recommend as a first port of call.

The Carpet Barn team have been very helpful. Treating me with kindness & respect. To meet my needs & expectations. The quality of my new floor covering & the way it has been installed by Matt have been excellent. The work is ongoing. I would recommend Carpet Barn to my family & friends.

Very helpful with competitive and clear prices (unlike some competitors)

Great product and service, the fitters where very professional.

Very pleased with the carpets and installation