Carpet Barn & The Bedstore Reviews 

758
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and un-pushy, providing excellent guidance from the moment they enter the store. Many people highlight the exceptional service, noting the smooth process from selection to fitting, with fitters often described as professional, efficient, and considerate. Consumers are very pleased with the quality of products, including carpets, flooring, and beds, which are frequently noted for looking lovely and being well-fitted. However, some customers also noted issues with delivery and fitting, including fitters being rude, unprofessional, or causing damage, and instances of incorrect product installation or cutting. Additionally, some people experienced unhelpful store staff, measurement errors leading to incorrect orders, refusal of refunds, or changes to agreed-upon service terms and delivery details.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness and efficiency from... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality of... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with their... See more

Delivery service

Consumers find delivery service to be positive, with many praising the timely and efficient delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super helpful from the moment I walked in the store. Had an idea of what sort of carpet I wanted but the very member of staff let me take home lots of different samples and provided very useful inform... See more

Rated 5 out of 5 stars

Christchurch store were amazing! I told them what colour I wanted and a few requirements and they found me the perfect carpet straight away - almost felt too good to be true that I didn't need to spe... See more

Rated 5 out of 5 stars

Excellent, knowledgeable staff in Poole, very helpful. We bought carpet and a bed base and headboard. The two young fitters were brilliant, did a fantastic job, and were more than happy to move furni... See more

Rated 5 out of 5 stars

Always use Carpet Barn and Bed Store Poole . Have looked at all the local stores and they really can’t compete on customer service or pricing. I’ve bought flooring, carpet’s’ mattresses and beds from... See more


Company details

  1. Carpet Store

Written by the company

Welcome to
Carpet Barn and The Bed Store. All the leading makes of flooring, carpets, beds and mattress at the very best prices!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

758 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(758)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant Service

Good Value, great advice in store and the fitter was brilliant. We had Karndean flooring laid and really pleased with the outcome and would highly recommend!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Carpet Barn

I would highly recommend Carpet Barn. From start to finish we were dealt with professionally and efficiently. We used the Ferndown depot. We made a date to measure up our room which they arrived on time and advised us accordingly. We chose the Carpet we wanted, it was ordered and held in stock, ready for our agreed fitting time. Fitter turned up at the agreed time and date and laid our new carpet. He was brilliant! (Marcus) done a fabulous job. Our new Carpet looks great. Will definitely use them again.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, lovely staff very friendly and helpful, I had my carpet delivered and they took it to the room in wanted which was so helpful. I’m already planning my next purchase

February 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Great sales Folk

We were asked if we needed any help, the sales assistant showed us where the carpets were and let us know we could ask him anything, but left us alone to choose. We liked that very much.

February 14, 2026
Unprompted review
Rated 3 out of 5 stars

Staff in shop were very helpful.

Staff in shop were very helpful.
Carpet fitter very polite, clean, did a great job.
Order was pushed back 3 times in the space of 6 weeks due to a supply issue, I don't think it was down to the carpet barn but rather the suppliers but was a massive inconvenience and had next to no notice.

February 20, 2026
Unprompted review
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Rated 2 out of 5 stars

We ordered a carpet and arranged time…

We ordered a carpet and arranged time off work for the day of the fitting a Friday was agreed . The guy had come out to measure up and told us it was ok to leave the laminate on the landing and they could lay the carpet over that .
4 days before the fitting the store called and said they couldn't do the Friday they had to bring it forward to the Wednesday.. very awkward for us .
I told the guy I had plans Wednesday morning and what time would they come Wednesday, he said first job about 9am . I agreed reluctantly and told him I had plans to go out so as soon as the guy cones at 9am I will have to go out , he said fine and by the way the laminate on the landing needs to be taken up ... the original guy had said leave it but we took it up as requested . .
By this point we are pretty fed up , day changed by them and the agreement to leave the laminate changed by them.
Wednesday comes, I'm waiting to dash out as I had told them and at 9am no fitter .
I called the store and the guy insisted he had said the fitter would be there between 9 and 10 am .. he lied he had told me 9 and I wouldn't have agreed otherwise as I needed to go out .
The fitter didn't arrive until 11.30 am .
Very unprofessional and I certainly will not recommend them to anyone else .
Fitter was a lovely guy who worked very hard and did a lovely job .
The service from the store absolute joke !

March 18, 2026
Unprompted review
Carpet Barn & The Bedstore logo

Reply from Carpet Barn & The Bedstore

Hi there. Thank you for taking the time to provide some feedback. We're very sorry for the inconvenience caused by miscommunication and the late fitter arrival. We always expect fitters to arrive for their first calls between 9am and 10am unless otherwise agreed, so a 11.30am arrival is not the service we expect. Our management team will be reviewing this matter and discussing with the fitter. Please accept our sincere apologies.

Rated 5 out of 5 stars

Really good service from sales to delivery

Really good service in sales from Mo who sold us a lovely mattress. Then had a smooth delivery from Chris and Matt who did have a struggle getting such a heavy mattress up a steep set of stairs. They took their time and were professional throughout.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

My experience purchasing vinyl from…

My experience purchasing vinyl from Carpet Barn Ferndown was highly satisfactory. The gentleman who served me in the store was knowledgeable, professional & friendly. The fitter, Eric did a fabulous job. People have commented on how lovely it looks & how impressed they are with the installation.

December 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Great job abd respect for disabled client

I have ordered different carpets for different locations and requirements over the years, the last one being for my disabled brother in law. They arranged for a double team to go out to move furniture before they could lay the carpets. All done very professionally and with care of the tenant with a learning disability.
Good quality carpet and underlay.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Christchurch store 5* experience!

Christchurch store were amazing! I told them what colour I wanted and a few requirements and they found me the perfect carpet straight away - almost felt too good to be true that I didn't need to spend hours looking at different carpets.
Had to move the installation date a few times due to renovation work and was done completely fuss free. Installers were friendly, considerate of the property and fitted to a very high standard. Was really pleased with the whole experience and would definitely recommend Carpet Barn to others.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to find what we required

Easy to find what we required, excellent service from the gentleman who took our order, the fitter was able to fit the flooring in a bathroom in a very proficient way. Totally happy with the product, service and fitter

November 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Carpet Barn

The two fitters arrived on time worked very well together and finished much quicker than we expected.
good experience one of the fitters was called Mike I can’t remember the other one’s name , apologies but they were a great team together.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased

Very efficient and helpful when purchasing our carpets. Carpet layers excellent.

November 17, 2025
Unprompted review
Rated 3 out of 5 stars

Badly fitted

Great carpet but unfortunately let down badly by fitters. Cut the stairs carpet too narrow so everytime its hoovered it frays and gets narrower. Waiting for a resolution but been told we won't hear anything til New Year.

November 13, 2025
Unprompted review
Carpet Barn & The Bedstore logo

Reply from Carpet Barn & The Bedstore

Thank you for your feedback. We're very sorry that there was a problem with your initial fitting. We apologise again that due to the busy Christmas period we were unable to arrange for the remedial work to be done as quickly as we would usually expect. We understand that the replacement stair carpet has now been booked in for the fitting. If you have any problems or queries please don't hesitate to get in touch.

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