Rugvista Reviews 

5,320
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 594 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally wide selection of products available online, noting that the website is very easy to use and provides accurate details. Many consumers also mention the fast delivery service and the gorgeous, high-quality rugs that fit their living spaces perfectly. However, some reviewers were not happy with how the products were packaged, pointing out that folding the items caused stubborn, hard-to-remove creases. A few other people also felt that the carpets produced excessive fluff during daily use or required an extra non-slip backing for stability.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the rugs look gorgeous, feel soft... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the soft texture, beautiful colors,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Website

Clients share satisfaction on website, noting it is very easy to navigate and use. Reviewers also praised the... See more

Order

Consumers find order to be positive, highlighting a smooth, quick, and straightforward process when making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent rug. We saw it being used in a room setting at RedBrick Mill in Batley and knew immediately that it would work for us. Having looked at several, the price surprised us. We were half expe... See more

Company replied

Rated 5 out of 5 stars

Rug just arrived and we are thrilled with it . The online pictures were true to the product and excellent quality. I was struggling to find many large square rugs available, so this 250 x 250 was pe... See more

Company replied

Rated 5 out of 5 stars

Great website, easy to navigate, good choice. Was easy to order and deliver wasn't too long, however I'm not a fan of how to pack the rugs by folding them, rather than rolling them. I've ordered 2 r... See more

Company replied

Rated 5 out of 5 stars

We absolutely love the new rug! We searched a long time for a large kelim type rug that was colourful but not super bright. This one is perfect. It really lifts the room and pulls all the elements t... See more

Company replied


Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Helping People to a Home They Love. We founded Rugvista in 2005 with a clear mission and purpose: we help people to a home they love by making it simple and enjoyable for our customers to find the perfect rug. From the very beginning we have focused on offering high-quality rugs at fair prices while providing a seamless and convenient shopping experience. Today we are proud to be one of Europe’s leading online rug retailers serving customers across multiple countries. Our collection includes over 30,000 rugs ranging from traditional hand-knotted Oriental designs to modern machine-woven styles; each rug is carefully selected to ensure quality, durability and timeless design so our customers can feel confident in every purchase. We believe that shopping for a rug should be just as enjoyable as living with it: that is why we provide clear product information, detailed images and an intuitive online store. Reliable delivery across Europe, flexible return policies and friendly, responsive customer support make the shopping experience simple, safe and stress-free for every customer. Headquartered in Malmö, Sweden and operating across Europe, we combine Scandinavian design values with international craftsmanship and modern e-commerce solutions. Our team works every day to improve our services, expand our selection and inspire confident interior choices for every home. We are committed to building long-term relationships with our customers by providing high-quality products, excellent service and a shopping experience that is transparent, trustworthy and consistently enjoyable. At Rugvista we help our customers create spaces that feel personal, welcoming and beautiful—one rug at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,320)

610 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent web site

Excellent web site, makes choosing the rug you want very easy. Delivery is first class and overall it is a pleasure dealing with Rugvista.

August 21, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Hi,

Thank you for your lovely review! We're pleased you found it easy to choose your rug and enjoyed the delivery and overall experience.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Good price and excellent quality

The quality was very good given the low price and the colours look great in my hallway - arrived well packaged

September 23, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your kind review. We are delighted that you are pleased with the rug’s quality and colours, and that it looks great in your hallway. We hope to welcome you back to Rugvista soon.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Great

Love the rug and good experience in all steps

September 22, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Easy ordering and delivery.

Easy ordering and delivery.
And we love the rug!

September 23, 2026
Rugvista logo

Reply from Rugvista

Hi,

Thank you for your review! We're glad you found ordering and delivery easy, and that you love your rug.

We hope you enjoy it for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 3 out of 5 stars

Badly packaged means gold marks are very hard to flatten out

This was my second purchase from rugvista. The edges of the rug still don’t lie flat, despite a committed long-term effort in using weights to flatten it.

The packaging of rugvista rugs is very poor. Both rugs I’ve bought have been packed in a loose fitting white plastic bag that has been ripped open and barely sealed. The rugs are so folded up that you then have to deal with getting them flat. It’s a pain - and kind of ruins the rug which I’m sure they’ll refute!

Other rug sellers simply roll it up, which flattens out much easier. But I guess that costs more for rugvista - so they choose the cheaper option (which actually damages the rug).

Both times I’ve ordered from rugvista DHL have dumped the item in the front garden despite us being home to collect it. Not very civilised.

They have a good range of rugs, and despite the folds that won’t come out, seem like decent quality. If they packed their rugs properly and with care, I’d give a much more positive review.

September 23, 2026
Rugvista logo

Reply from Rugvista

Hi,


Thank you for sharing your detailed review and for choosing us again. We’re sorry that the packaging, persistent folds and delivery experience have caused such frustration. As the edges have still not settled despite your efforts, please email your order number and photos to info@rugvista.com so our team can review the rug and assist you further. We also appreciate your feedback about the packaging and courier service.


Thank you for choosing Rugvista.

Rugvista Team

Rated 5 out of 5 stars

It was so easy to order

September 23, 2026
Rugvista logo

Reply from Rugvista

Hi,


Thank you for sharing your review. We’re delighted that you found the ordering process so easy.


Thank you for choosing Rugvista.

Rugvista Team

Rated 4 out of 5 stars

I love the fact that Rugvista offer…

I love the fact that Rugvista offer free delivery AND returns, as it gives me confidence to try your products. However, I found the choice in the size and colour that I wanted somewhat limited, but hopefully the one I've chosen will suit the room

September 23, 2026
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you for your review. We are glad that our free delivery and returns give you confidence when choosing a rug online. We also appreciate your feedback about the available sizes and colours, as it helps us improve our range.

We hope that the rug you have chosen will be a perfect fit for your room.

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

Colour and quality of it

Colour and quality of it. The size is perfect and will definitely buy again service was great and delivery was fast

August 31, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you for your kind review. It is great to hear that you are happy with the colour, quality and size of your rug, and that both the service and delivery met your expectations. We hope to welcome you back again soon.

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

Quality, well made and presented rug

Very easy to find the exact size and colour of rug I was looking for. Delivery was fast and the quality of the item was very impressive. Love the colour which was the same as one selected. Thought the rug package a little strange, the rug folded into a square for easy shipment and was worried at the price point it might be damaged, but after a couple of weeks, it settled down and looks fabulous.

September 11, 2026
Rugvista logo

Reply from Rugvista

Hi Mr Tony,

Thank you for your lovely review! We're delighted you found the right size and colour, and that the rug's quality impressed you. We’re glad it settled beautifully after a few weeks, and appreciate you sharing your thoughts about the folded packaging.

We hope you enjoy your rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Fits just right

Fits just right. Easy to buy. The rug is 100% what I hoped

September 22, 2026
Rugvista logo

Reply from Rugvista

Hi Laurence,

Thank you for your lovely review! We're delighted the rug is just right for your room and exactly what you hoped for. It's great to hear you found it easy to buy.

We hope you enjoy it for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Great product

Great product, great service

September 22, 2026
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you for your review. We are happy to hear that you are pleased with both your rug and the service you received.

We hope you enjoy your rug for many years to come.

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

Beautiful rug

Beautiful rug. Perfect colours. Feels good quality. Ordering and delivery easy.

September 22, 2026
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you for your review. We are happy to hear that you like the colours and quality of your rug, and that both ordering and delivery were easy.

We hope you enjoy your new rug for many years to come.

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

Love this rug

Love this rug, i think for the price it's great quality. I wasn't sure about how it would be underfoot as purchased online but I am very pleased. It's soft underfoot. Obviously you can spend much more and get top notch but all in all the price point offers great value. The colours really life up and elevate our freshly painted lounge. Would recommend. Note the rug needs a little time to flatten and settle after being shipped in packaging but it only takes 2 or 3 days.

September 22, 2026
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you for your detailed review. We are glad to hear that you are happy with the quality, soft feel and value of your rug, and that the colours work so well in your freshly painted lounge. Thank you also for sharing your experience with letting the rug settle after delivery, as this may be helpful for other customers.

We hope you continue to enjoy your new rug for many years to come.

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

An excellent purchase.

I am delighted with the quality, colour and look of this rug.
It was delivered precisely on the date given when ordered and the service was impeccable.
It has enhanced my entrance hall and has received many compliments.

September 21, 2026
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you for your kind review. We’re so pleased that you’re happy with your rug and that delivery went exactly as expected. It’s especially nice to hear that it has enhanced your entrance hall and received so many compliments.

Thank you for choosing Rugvista!

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

Easy to order

Easy to order . Good website . Hope the rug and delivery is as good as.

September 21, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Gorgeous rugs.

Gorgeous rugs.. ordered two gabbeh rugs. Just beautiful. Quick and easy delivery too..

September 21, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you! Great to hear your rug arrived well and that you're happy with it. We hope it's just right for your space!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Lovely rug

Lovely rug, prompt delivery. No problems.

September 21, 2026
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you for your kind review! We are happy to hear that you are pleased with your rug and that the delivery went smoothly. We hope you enjoy your new rug for a long time!

Best regards,
Your Rugvista Team

Rated 5 out of 5 stars

Lots of lovely rugs to choose from.

Lots of lovely rugs to choose from.
It was easy to refine my search.
Great to find I had 15% discount.
I am looking forward to receiving my lovely Bokhara hall runner.

September 20, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review! We're really pleased to hear you're happy with our website. 

We hope you enjoy your new rug for a long time to come once it arrives.

Kind regards,
Rugvista Customer Service

Rated 4 out of 5 stars

Quite easy but difficult to add my…

Quite easy but difficult to add my address as it’s a new build and not registered yet with Royal Mail etc. should have option to enter manually instead it won’t let me put my house name only a number. Our house is not known by a number it’s a name.

September 19, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your feedback! We’re sorry to hear you had difficulty entering your address. Please contact our Customer Service team, and they will be happy to assist you with placing your order and finding the best solution for your address.

We appreciate your understanding!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Excellent rug.

Excellent rug.
We saw it being used in a room setting at RedBrick Mill in Batley and knew immediately that it would work for us.
Having looked at several, the price surprised us. We were half expecting to be disappointed when it arrived, particularly given some comments exist about creases in delivered rugs. We’re not anymore!
Delivery folds drop out well within 24 hours.
It looks great, the quality is great, and the value is great.

September 14, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the rug, its quality and value, and that the folds disappeared so quickly.

We really appreciate your trust and hope you enjoy your new rug for many years to come! 

Kind regards,
Rugvista Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look