Rugvista Reviews 

5,321
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 594 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally wide selection of products available online, noting that the website is very easy to use and provides accurate details. Many consumers also mention the fast delivery service and the gorgeous, high-quality rugs that fit their living spaces perfectly. However, some reviewers were not happy with how the products were packaged, pointing out that folding the items caused stubborn, hard-to-remove creases. A few other people also felt that the carpets produced excessive fluff during daily use or required an extra non-slip backing for stability.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the rugs look gorgeous, feel soft... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the soft texture, beautiful colors,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Website

Clients share satisfaction on website, noting it is very easy to navigate and use. Reviewers also praised the... See more

Order

Consumers find order to be positive, highlighting a smooth, quick, and straightforward process when making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent rug. We saw it being used in a room setting at RedBrick Mill in Batley and knew immediately that it would work for us. Having looked at several, the price surprised us. We were half expe... See more

Company replied

Rated 5 out of 5 stars

Rug just arrived and we are thrilled with it . The online pictures were true to the product and excellent quality. I was struggling to find many large square rugs available, so this 250 x 250 was pe... See more

Company replied

Rated 5 out of 5 stars

Great website, easy to navigate, good choice. Was easy to order and deliver wasn't too long, however I'm not a fan of how to pack the rugs by folding them, rather than rolling them. I've ordered 2 r... See more

Company replied

Rated 5 out of 5 stars

We absolutely love the new rug! We searched a long time for a large kelim type rug that was colourful but not super bright. This one is perfect. It really lifts the room and pulls all the elements t... See more

Company replied


Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Helping People to a Home They Love. We founded Rugvista in 2005 with a clear mission and purpose: we help people to a home they love by making it simple and enjoyable for our customers to find the perfect rug. From the very beginning we have focused on offering high-quality rugs at fair prices while providing a seamless and convenient shopping experience. Today we are proud to be one of Europe’s leading online rug retailers serving customers across multiple countries. Our collection includes over 30,000 rugs ranging from traditional hand-knotted Oriental designs to modern machine-woven styles; each rug is carefully selected to ensure quality, durability and timeless design so our customers can feel confident in every purchase. We believe that shopping for a rug should be just as enjoyable as living with it: that is why we provide clear product information, detailed images and an intuitive online store. Reliable delivery across Europe, flexible return policies and friendly, responsive customer support make the shopping experience simple, safe and stress-free for every customer. Headquartered in Malmö, Sweden and operating across Europe, we combine Scandinavian design values with international craftsmanship and modern e-commerce solutions. Our team works every day to improve our services, expand our selection and inspire confident interior choices for every home. We are committed to building long-term relationships with our customers by providing high-quality products, excellent service and a shopping experience that is transparent, trustworthy and consistently enjoyable. At Rugvista we help our customers create spaces that feel personal, welcoming and beautiful—one rug at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.6

All reviews

(5,321)

610 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Nice rugs but checkout was a drag

Nice rugs but the checkout process was a nightmare. I wanted the rug delivered to my office address but they just wouldn't allow that. They also couldn't find my address so I guess they're using an outdated postal code database. That said the rug I chose looks great and the price was reasonable

September 2, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you for taking the time to share your feedback.

We are pleased to hear that you are happy with your rug and found the price reasonable. At the same time, we are sorry that the checkout and address selection process caused you frustration. We appreciate you bringing this to our attention, as feedback like yours helps us identify areas where we can improve the shopping experience.

We hope you will enjoy your new rug for a long time to come.

Kind regards,
Your Rugvista Team

Rated 2 out of 5 stars

The rug isn't thick enough to allow a…

The rug isn't thick enough to allow a office chair to roll over it. I have removed the rug.

August 25, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Hi,

Thank you for taking the time to share your feedback.

We're sorry to hear that the rug wasn't suitable for use with your office chair. We offer a wide range of rugs with different thicknesses, and for thinner rugs we recommend using a non-slip underlay to help keep the rug in place during everyday use.

If you're not completely satisfied with your purchase, please remember that we offer a 30-day free return policy. Our Customer Service team will be happy to assist you with the return if needed.

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

Our Rugvista rug is fabulous

Our Rugvista rug is fabulous. It is thick and looks really good quality. It is a lift in our room and is such a good feature .It was delivered quickly .
We were a bit apprehensive about paying so much for an item we hadn't seen but are absolutely delighted we took the risk.I thoroughly recommend Rugvista. Pity we don't need any more rugs .......

August 17, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you so much for your lovely review! We’re thrilled to hear that you’re delighted with the rug, especially the quality and design. We really appreciate your recommendation and hope you enjoy it for many years to come!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Fast delivery and a great choice of…

Fast delivery and a great choice of rugs (the only place I could find a square one!)

August 12, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your lovely review! We’re so happy you found the perfect square rug with us and that you were pleased with the fast delivery. We hope you enjoy your new rug!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, rug is excellent quality and true to colours. Looks great

August 31, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your positive feedback. We are happy to hear that your rug arrived quickly and that you are pleased with its quality and colors.

We hope you enjoy your new rug for a long time to come!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Super fast delivery and lovely bright…

Super fast delivery and lovely bright rug

August 10, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you! Great to hear your rug arrived well and that you're happy with it. We hope it's just right for your space!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Positive experience

Speedy delivery service, and the mat is a good quality and looks great.

August 11, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

I bought 2 rugs

I bought 2 rugs, same pattern, different sizes for my bathroom. I absolutely love them both. I’m not using them as bath mats, more for decorative purposes and warmth under feet. The fact they are made from recycled plastic is even better!

August 1, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review! We're really pleased to hear you're happy with your purchase. It is also great to hear that you appreciate the use of recycled materials in their design.

We hope you enjoy your new rugs for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Really lovely rug

Really lovely rug, fabulous quality and beautiful colours. Looks great. Smooth process from purchase through delivery, would buy again, thanks.

July 16, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your kind feedback. We are delighted to hear that you are happy with the quality and colors of your new rug and that everything went smoothly from ordering to delivery.

We truly appreciate your recommendation and would be happy to welcome you back in the future!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Absolutely love my new rug

Absolutely love my new rug. I wasn’t expecting much in terms of quality because of the price ;it’s so much nicer than I thought and I’m so pleased with it! It is thin yes, but it feels lovely under the feet and does not feel synthetic. The colour is fantastic too.

August 3, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you very much for your review. We are delighted to hear that the rug exceeded your expectations and that you are pleased with its quality, feel, and color.

We hope you continue to enjoy your new rug for a long time to come!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Lovely rug and quality.

Lovely rug and quality.

August 6, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Really easy to use and benefited from…

Really easy to use and benefited from the 15% discount for signing up to the newsletter.

August 31, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 4 out of 5 stars

I found it quick and easy to follow the…

I found it quick and easy to follow the instructions
but felt disappointed that I didn’t qualify to have the 15% off my order which amounted to £140

August 29, 2026
Rugvista logo

Reply from Rugvista

Hi,

Thank you for taking the time to share your feedback.

We're glad to hear that you found the ordering process quick and easy. We're sorry to hear you were disappointed about the discount. The SUMMERSUN promotion is valid for orders over £165, and as your order total was £140, it unfortunately didn't meet the minimum purchase requirement.

We appreciate your feedback and hope you'll enjoy your new rug. Thank you for choosing Rugvista!

Kind regards,
The Rugvista Team

Rated 3 out of 5 stars

It was fine

It was fine. Website is fine. Nothing bad, nothing standout.

August 29, 2026
Rugvista logo

Reply from Rugvista

Hi,

Thank you for taking the time to leave us a review.

We're glad to hear that your experience with our website was a positive one. We also appreciate your honest feedback, as it helps us continue improving both our website and the overall shopping experience.

Thank you for choosing Rugvista, and we hope to welcome you back again soon.

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

This rug is superb quality nd the…

This rug is superb quality nd the colours are beautiful.I walk the medway estuary daily nd every colour in every light is contained in the rug it even has wavy patterns like water .a brilliant company very prompt delivery.highly recommended I’m delighted thankyou so very much .namaste

August 28, 2026
Rated 5 out of 5 stars

Easy to order and quick delivery

Easy to order and quick delivery. The rug was nicer than expected and fits into the room perfectly.

August 6, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you! Great to hear your rug arrived well and that you're happy with it. We hope it's just right for your space!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Beautiful luxurious rug

Beautiful luxurious rug. Has added elegance to my bedroom. Lovely and soft on your feet.

August 18, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Great Qaulity Persian Senneh Rug

Love the rug! It arrived on time with no issues; I have no complaints!

August 13, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you! Great to hear your rug arrived well and that you're happy with it. We hope it's just right for your space!

Kind regards,
Rugvista Customer Service

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