CarpetWays Reviews 

Carpet Ways in Kendal fitted my lounge carpet and left it with a bad crease across the middle of the room that couldn't be stretched out. They quickly agreed to replace it with a slightly different colour carpet and came back three days later. I thought they were there to fix the problem for me so I left them to it and went to the supermarket. When I got back an hour later they had already left. They had not bothered to change the carpet in the lounge cupboard and had left deep cuts in the pile all around the skirting board which they had scratched badly. I was so furious I didn't go back to the company for nearly a week. When I did, I spoke to the owner Michael and showed him my photos of the 2 mismatched colour carpets and the cuts around the skirting board. When he saw the photos of the cuts he said "I know exactly what that is, it's done by the stretching tool" and he said he had a special tool to fix it. I was not convinced, he admitted no responsibility for anything. He came round to my place a few days later with his "special tool" which turned out to be a flat pair of scissors which he used to trim the bits of cut pile which was sticking up out of the gashes. After fifteen minutes he asked me what I thought. I pointed out that the cuts in the carpet are still there and open up when you brush your hand over them or hoover the carpet. At this point I lost my cool with him. He then had a massive go at me in my own home. "Don't talk to me like that" etc. When I calmed down a bit he said he would have to replace the carpet for a third time and he'd fit it himself. After a few days of no contact, I went back to Jo at the shop. After explaining to her what had happened she was very apologetic and found me a replacement carpet of slightly better quality. Then she said Michael will fit it but he want's to be paid for fitting it. I said I'm not paying the fitting fee. Now a month after the first carpet was laid I've heard nothing from Michael. Jo has left the company. Carpet Ways Kendal are a bunch of cowboys with no customer service skills (except Jo).

Carpetways Carlisle. My mother of 86 bought a carpet from here. They charged £150 to fit it and £40 to lift the old carpet which she thought they would take away. They initially took the carpet but then brought it back and have dumped it outside the house. I am absolutely disgusted with this company and would never use them again

110% affordable for family’s and it’s been perfectly fitted only thing I would say is the rubbish being left in the driveway was not ideal 🫶🏽✨ but the carpet and all the service we got from carpet ways and the fitters was amazing 🔥 top notch thanks again 🤍

Fourth time we've used Carpet ways Hawick. Great carpet, good price. Don't let you down. Top quality fitting by Garry (as usual), would recommend to anyone

Called Carpetways Falkirk and Stevie answered! from straight off he was spot on, true and honest! I gave him a budget and when the flat needed completed. ( new tenant moving in) this was short notice and Stevie jumped every single hurdle, his communication was on point!
Underlay and carpets got fitted today and we are totally delighted with the quality of the carpets/ underlay, and the fitters he organized at short notice (Sweeney..Kev) done such an amazing job and cleaned up behind them self .
Carpet quality brilliant
underlay quality amazing
fitters well recommended.
would i use again.. most definitely!
Thank you Stevie much appreciated

Lee

Horrible company, once they have your money they don’t care. Bad fitting, bad customer service, bad management.

Fantastic service , great offers and very friendly can’t fault them will def use them again

I have ordered off carpetways Motherwell many times and always had a great experience. I needed new carpets after the one I previously got in with carpetways the year before got wasted because of council workers having to plaster . Anyway went back in spoke with James can’t remember other guy name came out measured the 4 rooms chose my carpets and was getting them fitted a few days later . On the day of the fitting the fitters were excellent a man and his son sorry can’t remember your names brillant team anyway they were going to fit my room first as I’m disabled my room is downstairs when they stated there was a problem with the carpet the wrong size had been ordered the carpet fitter told the shop and because another one would need to be ordered the shop let me pick a different one from the shop at no extra cost and the carpet fitter took me in his van helped me pick a good carpets and took it back fitted it and what a lovely guy he was going that extra mile to help me he went above and beyond and even though the shop made the mistake ordering the wrong carpet I think it’s how a company rectify it and this matters a lot they done a great job at this and I also think carpets fitters should get a shout out as there brillant at there job and are a great addition to carpet ways. I know there self employed but work with carpetways I have never in my life meet such lovely carpet fitter that go that extra mile to help a customer ❤️❤️❤️❤️the staff at the shop are always helpful and welcoming and this is the only place I would shop for carpets as they go out of there way to give you carpets within your budget and thank you you as always for great service sorry I can’t remember the other staff member name that came out to measure and the carpet fitters as well appreciate everything you did with helping me with the carpet when it was the wrong size 😁😁😁😁❤️❤️❤️❤️

Andy and Alex the carpet fitters were excellent and done a brilliant job!

Spoke to James at carpet ways Motherwell on the wednesday , had the carpets and vinyl in the full house done on the Thursday afternoon .Outstanding service thanks alot .
Quality fitted aswell would recommend .

Impeccable customer service from Greg, who is friendly, knowledgeable & professional. Gave good advice and arranged everything to our convenience. Great range of quality carpets & vinyl flooring, as well as not to be beaten prices! The fitters were awesome too, nothing was too much trouble they were friendly, efficient & tidy workers, a truly excellent team. Couldn’t ask for more. Highly recommend

We can’t thank Graham and his staff enough for the efficient and professional service provided to us when we moved into our new home recently.
Great quality and exceptionally prices.
We are particularly pleased with our flooring.
It looks amazing!
Thank you
Beth &Euan

In the process of buying a new house that needed modernising, we initially went to Carpetways Dumfries and spoke to a very knowledgeable sales person who advised us about the type of carpets we were looking at, without being pushy at all. Subsequently, they promptly came out and measured the whole house as we requested.

We ordered carpets for most of the house, price was good, subsequent visits were met with the similar, non pushy, knowledgeable sales staff.

Colin and Angus came out to fit the carpets, what a superb job they had done, friendly chaps with an eye for detail, a beautiful finish all round.

Cheap and very helpful staff at Motherwell Carpetways

Carpet ways Hawick
are fantastic….Graham & his son are always friendly & give a fair price on whatever you want also fitters are always fantastic& on time&efficient.We are returning customers & wouldn’t shop anywhere else for flooring…
We’ve recently purchased flooring for our bedroom & couldn’t be happier with how it looks.

Getting our entire house recarpetted and decided to use Carpetways in Workington for a second time. We were looked after by Greg, who also dealt with us the first time round, and he was absolutely top notch with advice and pointed us in the right direction with choices etc. Great customer service 👍

Carpetways - Dumfries.

Friendly staff and amazing quality carpet! Erik (store manager) gave me a fab deal. I ordered Timbuktu beige 69 for 4 bedrooms, landing and stairs & I couldn’t be happier. Fitters came on the date booked and were finished in 5 hours. Super happy with my new carpets, I had planned to get laminate for my living room but now I’m debating to get the same carpet! Love it! Highly recommend 🙂

Carpetways Kendal.
Really good service from choosing to fitting. The manager helped me narrow down my search and then was very helpful when getting a date agreed for fitting. The footer was also very respectful, tidy and did a great job. Highly recommend.

From going into the shop and recieving excellent Customer Service. The Shop colleague fit me in right away and gave me best value quote. Then the fitters arrived. On time. And very helpful. Did the job fast but with quality. Very impressed. Thank you.

Carpet fitters supposed to turn up first thing, came at 11-30,then said not enough carpet for stairs you will need to pay extra,I included measurements for stairs on paper I gave them, anyway phoned up about it to be told to piss off,got rest of carpet no charge, however don't think will use again very unprofessional