Carpisa Reviews 

Carpisa was very prompt and helpful in issuing an assessment of the damage done to my suitcase by an airline which helped me file a claim in a timely manner. They were easy to work with.

I contacted Carpisa after my suitcase was damaged during a flight, and their customer support team was very helpful. Ludovico patiently reviewed my photos, helped identify the suitcase and checked the availability of replacement parts.

Although the suitcase could not be repaired, they provided a written statement confirming this, including the product details and price, to support my airline compensation claim. I really appreciated their clear communication and willingness to help with an older collection. Special thanks to Ludovico for his professional and attentive support.

We have had two suitcases for 8 years and have found them to be sturdy and reliable. Have only had to replace the wheels which is expected given the punishment they receive. Customer service has always been very responsive and helpful, highly recommend

We ordered the Gotech L trolley and small bags because of good experience with the quality of Carpisa luggage 10 years ago. The articles we received however were a major disappointment and we initiated a return immediately. Carpisa charges you 10 Euro for that by the way. The package has been picked up by their freight forwarding company. For three weeks now, however, neither has the money been refunded nor has there been any confirmation of the freight having been received by Carpisa. Emails are always answered with a request for patience. I would highly recommend not to order from Carpisa. 1 star rating since 0 is not available.

I had a very disappointing experience with Carpisa’s customer service.

The suitcase was purchased from an official Carpisa store. After the wheels and handle broke, I ordered replacement parts from the Carpisa website. However, when the package arrived, it turned out that the wheels were not compatible with my suitcase.

I immediately submitted a return request. What was particularly frustrating is that, even though I had received the package only one day earlier, I was initially asked to provide photos and explain why the wheels were not suitable. This was only one day after delivery, well within the 14-day return period.

A few days later, I returned the wheels as requested. It has now been one and a half months, and I still have not received my refund.

This is completely unacceptable. The customer service has been extremely slow and unhelpful, and I have had to wait weeks to get my money back for a product that was not even compatible with my suitcase.

Terrible customer service. I definitely do not recommend Carpisa.

I needed a set of the older version of the detachable wheels, They immediately answered, and sent the wheels to the nearest store

I ordered a trolley L from the website, but I never received it because the delivery service made a mistake. It was delivered to someone who doesn't live at my address. I contacted Carpisa’s customer service, and after a few days, they just checked the POD with the delivery service assistant where it was clear that the goods weren't delivered to me. For my request, they fully reimbursed my order. Thank you again to Ludovica who followed up and resolved my problem.

Have bought several products over the years. All of them fail quite shortly. Even the advertised 10y warrantly on Gotech products is false add as it covers only the shell. The rest components will fail fast. Better choose another brand if you want reliable suitcase to last.

Bought a suitcase at the store in Bologna Via Indipendenza, took it home and found it was damaged. Returned it to the store the very next day and the Store Manager refused to give me a refund. Moreover, she was incredibly rude, refused to give her name, and kept making personal comments. Have complained to Carpisa HQ, we'll see what they say. Will also be requesting a chargeback from my bank

My brother gave me this suitcase as a Christmas gift. He works as a factory worker, and spending €130 on a suitcase is not something that comes easily for him.

On its very first trip, the suitcase was punctured. The airline offered no assistance whatsoever. When I contacted Carpisa for support, explaining that their supposedly “indestructible” suitcase had been damaged on its first use, the only solution they offered was a 15% discount on a new purchase.

Honestly, that’s ridiculous. A discount is not a solution for a product that failed on its very first trip. I expected much better customer service and a company willing to stand behind its products.

I will never spend another euro with Carpisa.

Bought Caprisa Go Tech luggage in Italy while on trip to Rome September 2025. I was a bit afraid of getting thus bag due to how easily the wheels can be removed. Got back to USA ok and have traveled about 4 other times with bags and then it happened. One wheel got lost, but hey maybe something designed to be detachable can be easily replaced. However there is no way in the US to get replacement wheels and even in Italy the wheels seem to be always out of stock. Lost the wheel May 2026 so not even a year. Do not buy these especially if you are not in Europe or Middle East.

First, their customer service is horrible. They refuse to work with the customer.
I was given a gift at Christmas and had the first chance to use it traveling. They expect me to keep the receipt for 4 months.
The item was a locking luggage strap. The item would not unlock after a trip from the US. So, not only is the product defective, the customer service is defective as well

I contacted customer service for a damage baggage claim. They were kind, fast and very helpful in providing the necessary assistence.

I use it once and the second timr; the lock is broken. Cool design but the parts of pour qualité. So do not recommand this brand. I never had a problem with Samsonite.

I've bought a suitcase from carpisa years ago. Good bye but travelling is difficult for suitcases. Especially the tough handling at airports. So in the end one of the wheels was broken. I contacted Carpisa whether it was possible to repair it. The answer was negative, not even measurements or where to get spare parts. In the end and through chat I could just order them via Amazon. So if something is broken from a product of carpisa, you're on your one and chat and amazon are your friends. NOT Carpisa!

Decent luggage, ABYSMAL customer service. They market the removable wheels as a way to maximize capacity while meeting carry-on requirements, and it’s a fact. However, I lost a wheel (an airline, actually… but my fault because I failed to take the wheels off when I checked the bag) and have been trying to purchase a replacement set for weeks…. In person at 4 stores in Italy and on line. The store associates ranged from compassionate to asinine, while I have had absolutely ZERO response to my multiple online inquiries.
I’m giving it one more week, at which time it goes to the thrift store.

We needed help to get about our lost invoice that we needed to claim our damage from airline company and Caprisa was very helpful with that.

Well, I am genuinely surprisingly pleased.

In this continued age of capitalism, a bag producer from southern Italy still knows how to treat customers as a gentleman, and so well, my trolley was taken care of at no cost for me and in a manner that reminds me of an old age when the customer was dealt with as a person and not as a sheep or a cow to just squeeze money out of.

I am impressed. Carpisa 1 Capitalism 0. Thanks to Carpisa and to their Ludovica for this.

Tye quality of the fabric of the bags are very nice but the zipper is so bad. It breaks so fast. They should change the quality of the zipper

I bought my luggages respectively in 2012 and 2015, the best models of the entire collection and I have to confirm my full satisfaction in the quality of the purchased products. They have handled dozens of trips and for sure lots of shaking, bumps, sketches and so on keeping safe my personal items all the time, until they got sadly damaged on my last holiday trip in 2025, for mishandling at the airport. I contacted Carpisa Customer Care Service and I've got in touch with Ludovica. She assisted me with patience and kindness providing the certification of irreparability where is stated model, year and original product price that I needed in order to get a refund from the flight company. I have been impressed about the speed of the service Ludovica provided me and it gave me even more trust in Carpisa's brand because they prioritize customer's satisfaction before sales and this is priceless!! Thank you for your services and I'll definitely choose Carpisa again for my next purchase.