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Carplus Reviews 3,443

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 594 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and ability to make the process effortless and stress-free. Many people highlight the excellent service and user experience, noting how easy it was to follow the steps and how quickly they secured their desired product. However, some people were dissatisfied with the customer service after purchasing, mentioning issues with being ignored, slow responses, or a lack of empathy when problems arose with their product. A few other people also felt that they were misled or that the company added things to their package without consultation.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, highlighting the helpfulness and efficiency of the staff. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising several agents for being helpful,... See more

User experience

Clients share positive opinions on user experience, consistently describing it as smooth, straightforward,... See more

Product

Customers consistently note positive experiences with the product. Many reviewers express satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I applied online at 1am Friday. Said called me back at 9am, he found me my preferred car within 10 minutes. I was unavailable over the weekend, so he called me back on Monday, the original car was... See more

Company replied

Rated 5 out of 5 stars

Tony was exceptional from start to finish. Listened to what i was looking for and gave me excellent options. He explained the whole process thoroughly and the terms and condifions very well. I am now... See more

Company replied

Rated 5 out of 5 stars

Sanjay made my experience from start to finish just effortless. The calls were made in time when he said he would call me. Steps were so easy to follow and the help from Sanjay he deserves a... See more

Rated 5 out of 5 stars

Zubair was helpful and honest from the start of my application, he was patient and didn't rush me into making a decision. Very helpful and would recommend Carplus

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

At Carplus we make it our goal to compare and provide cost-effective car finance for customers looking to buy a car, no matter what their circumstances are. We offer the best service and low rates starting from 9.9% APR. We offer car finance with same day approval. With high approval rates, Carplus offers bespoke approach to each applicant and 97% of the customers would use us again. We have a wide range for finance options – from £2,000 to £50,000, so that you can afford to purchase any vehicle from any dealer. Get an instant decision on your car finance now.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I recently received car finance from…

I recently received car finance from Carplus.co.uk and it was seamless from start to finish. Freddie was very polite and friendly and explained everything clearly and concisely. He went through all the options I had within my price range and managed to find me a make of car I've been wanting for a while! He listened and answered all my questions and even contacted the dealer with questions he didn't have the answer to. Overall a fantastic experience and I would definitely recommend this company!!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

I broken down and with in 48hrs I had a…

I broken down and with in 48hrs I had a new car thanks to Dylan Singh. I was only looking for quotes but Dylan made my experience feel so natural no fauls selling nothing he actually went miles above on his customer sales to make sure we found the correct car within the budget I cant thank you enough Dylan for your help you have been amazing from start to finish

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Freddie was amazing

Freddie was amazing, he was so nice to talk too and made me feel really at ease with the whole process and I felt very supported by him. I would highly recommend

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Worse experience ive ever had

Worse experience ive ever had. Stuck me with a dodgey dealer. Selling dodgey cars with issues. After calling and emailing non stop. Theyve tried to slip out of all the issues consantly with the vehicle. Thwy sell you wareanty with thw finance. And yet they couldnt even be bothered to activate it staff. Are very rude. Customer service. Useless going to trading standards as the car has had no end of problems. Lied that the vehicle was in drivable condition and fresh service. Cost me 1000 in repaurs so far. Still needs a service. Still all lights on dash. Im now getting ignored. And coz its finance. Im legally oblidged tp pay for the vehiclee. Which btw im paying 14000 for a 7k car

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

They help me to find Car finance with…

They help me to find Car finance with Provisional license and i am very happy for that. And specially i am thankful Mr. Alen, he helped me alot throughout. And help me to find best Car. Very supportive and Humble guy.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really great experience

I had a really great experience, Daniel Oraegbuna did everything and more to help me find the right car. It definitely wasn’t easy but he never stopped helping. Thank you so much!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Just wanted to say great experience…

Just wanted to say great experience with Carplus and a special thankyou to Fezan who was my account manager.

We had an issue with the car I was sourcing from a garage and so Fezan managed to jump through hoops to arrange a new deal with a different dealership for us.

Great service and very professional, would highly recommend.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Moshin was great

Moshin was great, took about 2 weeks to find the perfect car and he was patient throughout my specific wants and needs. Thanks again!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional!

I dealt with Marco, who was incredibly professional throughout the process. He went above and beyond to help me secure the car I wanted, even when I encountered some challenges with part exchanging my car. I really appreciated that he was not pushy at all.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Kam was an absolute legend to deal…

Kam was an absolute legend to deal with, he helped get me a car that I thought I wouldn’t be able to get and was extremely patient and explained everything throughly. I’m so so happy and so glad he got me a deal. 5 stars all day long

January 26, 2026
Unprompted review

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