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Carplus Reviews 3,438

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TrustScore 4.5 out of 5

4.7

Car Finance and Loan Company
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Review summary

Created with AI, based on recent reviews

Considering 590 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the smooth user experience and the quality of the product. However, some customers also noted issues with customer service, mentioning a lack of responsiveness and empathy after a purchase, particularly when problems arose with the vehicle. A few other people also felt that the process was time-consuming or that they were sold a car with unexpected issues.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the brilliant and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Clients share positive opinions on user experience, often describing it as smooth, easy, and stress-free.... See more

Product

Reviewers highlight positive aspects of the product. Many customers express satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I applied online at 1am Friday. Said called me back at 9am, he found me my preferred car within 10 minutes. I was unavailable over the weekend, so he called me back on Monday, the original car was... See more

Company replied

Rated 5 out of 5 stars

Tony was exceptional from start to finish. Listened to what i was looking for and gave me excellent options. He explained the whole process thoroughly and the terms and condifions very well. I am now... See more

Company replied

Rated 5 out of 5 stars

Sanjay made my experience from start to finish just effortless. The calls were made in time when he said he would call me. Steps were so easy to follow and the help from Sanjay he deserves a... See more

Rated 5 out of 5 stars

First class service from Marshall at Carplus. Helpful patient and very polite service, Recommend Carplus to anyone couldn't fault the service. Thank you 😊

Company replied

Company details

  1. Car Finance and Loan Company

Written by the company

At Carplus we make it our goal to compare and provide cost-effective car finance for customers looking to buy a car, no matter what their circumstances are. We offer the best service and low rates starting from 9.9% APR. We offer car finance with same day approval. With high approval rates, Carplus offers bespoke approach to each applicant and 97% of the customers would use us again. We have a wide range for finance options – from £2,000 to £50,000, so that you can afford to purchase any vehicle from any dealer. Get an instant decision on your car finance now.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I would give more stars!

I would give more stars!

Zubair managed my application throughout, and was an absolute star, resolving issues prior to me even realising I had them, very profesional!

Very highly recommended, especially Zubair, thank you!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Made it so easy

Made it so easy. Adam was outstanding and so helpful throughout the process. Kept me well informed either by text or call nothing too much trouble and even once the application was approved and completed Adam still made contact to see if he could help in any way. Even contacted the dealer to speed things along. Honestly my experience with carplus and especially Adam was perfect.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

I can't thank this company enough…

I can't thank this company enough everything was straight forward. Kept up to date with everything.want to say a massive thank you to ajmal for all the help and really helping from start to finish. I would highly recommend this company.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, speedy and Knowledgeable- Marco was amazing and easy to deal with, making the journey simple.
Thanks

March 4, 2026
Unprompted review
Rated 4 out of 5 stars

Good company

Good company. Messed about a little bit but we got there in the end. Still to go pick up the car which is a 4hour drive for me, it was unfortunate I wasn’t aloud to get it delivered to me which I find is a flaw but it is what it is. Overall helpful and a useful company.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with CarPlus

Excellent experience with CarPlus. From the beginning the service was friendly, honest, and very professional. The team was extremely patient and took the time to explain everything clearly without any pressure.

A special thank you to Sagin and Said. They were both incredibly helpful, honest, and supportive throughout the whole process. They answered all my questions and made sure I felt comfortable with every step.

It’s rare to find this level of customer service when buying a car. I really appreciate their honesty and professionalism. Highly recommended!

February 27, 2026
Unprompted review

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