Cars24 Reviews 16

UNETHICAL PRICING & PREDATORY PRACTICES – AVOID CARS24!

I am beyond disappointed with CARS24. I purchased a JAC JS4 from them on February 26, 2026, for a total of AED 47,851. Due to an urgent personal relocation, I approached them to sell the car back just 45 days later. The experience has been nothing short of a financial nightmare:
Insulting Valuation: Despite the car being in excellent condition and purchased from them less than seven weeks ago, they offered a measly AED 23,000. This is a 52% value drop in 45 days. They are essentially charging me over AED 550 per day for "owning" a car they sold and certified.
Service & Warranty Trap: I paid nearly AED 6,000 combined for an Extended Warranty and a Service Contract. Despite these being 3-year contracts with 0% utilization, CARS24 refuses to offer a pro-rata refund. This shows they have zero confidence in the value of their own "protection" products.
Profit Over People: Despite explaining my humanitarian situation and relocation crisis, the "Customer Experience" team hid behind rigid policies to justify a predatory buyback price that doesn't even cover my bank's settlement costs. If you buy from CARS24, be warned: the "trust" they market is a one-way street. Once you drive off the lot, they will devalue their own certified asset by half in under two months. Save your hard-earned money and go elsewhere.#Cars24 #Cars24UAE #DubaiCars #ConsumerRights #PredatoryLending #BadCustomerService #AvoidCars24 #DubaiLife #UAEAutomotive #ConsumerAlert #JACJS4 #UnethicalBusiness

I had a very disappointing experience with Cars24.

I paid for a price guidance report, expecting timely delivery as it is a paid service. However, even after waiting for more than a day, I did not receive the report.

I raised a complaint through customer care, but there has been no proper response or resolution so far. Neither the report was delivered nor was any refund processed.

Due to this delay, I was unable to finalize a car purchase, which directly impacted my decision-making.

This level of service is unacceptable, especially when customers are paying for it. I hope the team takes this feedback seriously and improves their response time and customer support.

Just like to share my experience.
I chose to sell my old car and get another one through them to avail the exchange discount benefit, i booked a car and paid a token 500 and submitted all my documents for loan processing on 2 April.
On 6 April I got a message and call stating someone paid the higher token so that car was no longer available and booking was canceled.
Luckily I got my token refund back.
I was in need of a car as I had already sold my car in distress selling through them for which also there was 700 deducted from offer amount as a servicing fee.
Anyways I was offered another car and this time I paid 1000 token for exclusive on 6/7 Apr and started the loan application process.
Found out the loan got rejected in 10 Apr and now they said 999 was non refundable only 1 aed was refundable.
I wrote to the CS team requesting for help with refund due to my financial situation but got reply with few screenshots which said the token is non refundable.
Fyi I had never done test drive of any of the 2 cars.
I just trusted their process.
Now I am stuck because I need a car and token 999 said will be usable only if I book/buy a car with them within 90 days which is highly unlikely due to my situation.
Moral of the story is just consider properly before you choose which token amount to pay, making sure your loan will be surely approved and also be ready with a back up plan B if in case your loan gets rejected as you may loose your hard earned token money and stuck for 3 months and maybe lost.
Hope this helps someone. Thanks.

Absolute Shambles of a Service...
Don't fall for the "150+ point inspection" talk - it’s a complete myth. I picked up my car and it started falling apart on the second day.
It’s been a month now, and I’ve had to send it back twice. They’ve had my car for over 10 days this time and still haven't fixed an issue that a MG service center told me takes only two hours.

To make matters worse, they hold onto your deposit for months. Their own policy says 15 days, yet here I am at day 23+ chasing them every single morning. All I get is a scripted "sorry" while they keep my money.

Beyond disappointing. Don't waste your time or money here on this platform.

Extremely disappointing and unacceptable experience.
I purchased a Ford Edge 2019 from CARS24, and within minutes of driving, critical issues appeared (AWD fault, jerking, steering vibration). This puts serious doubt on their inspection credibility and QC inspection reports.
The car was taken for repair for 2 weeks, returned as “fully fixed”, yet the same issues reoccurred immediately upon driving. This reflects clear misdiagnosis or inadequate repair.
The vehicle has now been retained again for almost WEEK with zero communication, ignored calls, and failure to provide the promised inspection report at agreed time.
This is not just poor service — it is misleading and negligent, especially given the safety and quality implications.
I have formally requested a return/refund as per their advertised policy. If this is not resolved immediately, I will proceed with escalation through Dubai Consumer Protection and other legal channels.
Strongly not recommended, not "Hassle free" as they market it.

Extremely bad experience. When they show you the vehicle for test drive , everything seems OK. But slowly many issues arise in the car. Even after buying extended (premium/platinum) service package, nothing is covered. No transparency and response from service advisors is very vague and delayed. Want you to spend more at every stage with service levels being extremely low. Exaggerated pricing on cars , spare parts and servicing.

They don't respect the appointments.

It has been a disappointing experience with Cars24.

We recently bought a used car - Renault Kiger 2022 model from Cars24, for 7 lakhs, including Cars24 Care Lite policy, which cost 70k for me. I bought it with cash. But lately realised it was an accidental car. We realised that the bonnet was replaced, as it was repainted. The paint on the bonnet and the rest of the car is different. They denied this fact when we raised this to the Cars24 team. This car was sold to us by hiding these facts.

Also, on the 2nd day of my purchase, when i drove the car to my office, I realised that there is a lag with the pickup. I informed the cars24 team, and they arrived 5 days after the issue was reported. The technical team checked the car in their service showroom and confirmed that the clutch is not working and will need to be replaced. Just as I got to know of this, I raised a refund request with Cars24, but it was rejected.
The team has behaved in a very unprofessional manner. They didn't pick up my calls post this incident, and my refund wasn't processed. I was left to suffer with an accidental car, with the clutch in not working condition. I felt cheated for 7 lakhs. I wrote several emails to them, called their support team, but all in vain.

I would suggest not buying used cars from Cars24, as their service is pathetic. They are not genuine with their customers. Never trust Cars24 for buying used cars. They are a scam.

Cars24 add additional charges over and above car price and say it is compulsory and already done like maintenance services which they don't do but charge for it.
I was told the same and when I checked engine oil, I found that​ it was not replaced as against their claim when highlighted it then they took vehicle somewhere and showed us a pic engine oil being replaced delaying the delivery of vehicle.
In short they jack the price of vehicle by adding additional charges which they don't do anything just fooling customer to make more money.

Do not deal, until you have a lot of time and energy in hand.

very bad experience i put advertisement and i had to access to read my messages or update the price and i call several time Mr. Sheraz and NO action till today in the past 5 days and Mr. Sheraz stopped to answer my calls or WhatsApp, mean i paid the advertisement amount for nothing very bad service happened with me

I had posted my review on CARS 24 some days back, wherein I had acknowledged that whereas their service was very poor and not customer oriented, they did refund the listing fee.
However, since then, despite my requests, they continue to harass me with unwarranted calls / messages to withdraw my review. This is the opposite of providing good service to customers by CARS 24.
I am a very old person and am troubled by their aggressive approach, and request them to kindly abate such calls / messages to me, with a word that the route to good reviews is good customer service.

I approached them to sell my car before that I visited Nissan showroom they quoted me 19000 for Nissan Sunny 2020 wherein Cars 24 quoted me just 9000 which means they buy car at shit price and sell for higher after doing little repair

I purchased a new BMW 320i in January 2022 from Cars24. I now discover in October 2025 that the car was a write-off and had been repaired. I do not know if it was Cars24 who did the repairs but they have sold be a scrapped vehicle. DO NOT TRUST.
I am investigating and will then sue them !