CARS24 India 

I and a few of my acquaintances have purchased cars from them - their cars are if questionable quality (they say accident free car, but actually the cars are accident damage cars).

Also, the documentation, RC transfer, etc. is a hassle - they don’t do these processes themselves easily - no use of complaining to them. You can search and see huge problems mentioned all over social media - it’s a scam company focussing on AI and all their top people have left and only Vikram Chopra is left (probably their founder) and he is busy in creating an AI heavy perception - ground operations, documentation, car quality - it’s all pathetic. Even if you get something here for cheap - don’t make the mistake of purchasing anything from Cars24 - if you don’t believe, just search on social media (Linkedin, etc.) and see what kind of complaints and their responses are there - you will realize that even their social media team is to only just reply to customers with some generic words - but they actually don’t do anything.

They show only car price on their front page and when you enter the website there is another charges waiting for you, RC transfer file charge, third party insurance, extended warranty 12 month, car servicing charges, I mean why you don't show final price when you want to add from behind, I'm very disappointed 😞☹️

Very poor service they are not responding my calls it's more than 10 days
Ticket id 2763020

I brought renault kwid two months back (Booking-HXYJQL). Bhaskar and hardik at kandivili branch are only after loan approval. I got scammed with my car as all promises were made before loan approval. After loan approval, they both disappeared. Two months of car being bought and m only paying for maintenance outside and plus things they promised were not completed. Wrote an email to their customer care but no revert for obvious reasons (to save scammers). Hopefully through this review, i can say to future buyers that plz avoid going to kandivili branch atleast for your car purchase.

What a shitty employee they have who don’t even know how to talk to their customers. If you say they are not interested to sell car to Cars24, they immediately become offensive and say that you will not get beyond what they are offering.
They even generate a credit score summary of yours, which is not even required. And is a security breach of your data.

Very bad company ..
It’s a fraud company who fools the customer by providing fake customer ..

Very Disappointing Experience with CARS24
I booked a 2021 Maruti Wagon-R and paid a ₹15,000 booking amount. After about one week, my booking was cancelled. I received a refund of only ₹10,005.32, leaving nearly ₹5,000 unpaid.
The sales executive, Mr. Karan, did not clearly explain the booking terms or possible deductions. Even after repeatedly requesting clarification and asking for my remaining refund, I have not received a satisfactory response.
I request CARS24 to review my case and refund the remaining amount if it is due. Customer support should communicate transparently and explain all charges before accepting booking payments.
Booking Amount: ₹15,000
Refund Received: ₹10,005.32
Pending Amount (as I understand it): Approximately ₹5,000
Please resolve this matter at the earliest.
I recommend not including your UPI number (9999388434) in a public review, as it exposes your personal payment information. Instead, share it only through CARS24's official customer support if they ask for it privately.

I wanted to sell my Mahindra 3XO and booked cars 24 for it, before inspection they claimed a value of 7.75 lac and the inspection team mentioned some issues in the engine which were not there at all. The car is one year old and recently serviced but he gave the engine rating of 3.5. Everything was perfect with the engine. Even after promising an estimate of over 7.25 Lac the final price they gave me was only 6 lac. Very much unsatisfied with the company and would not recommend at all.

⭐⭐⭐⭐⭐

I had a great experience with Govardhan Hanmante at CARS24. He was extremely helpful, professional, and supportive throughout the entire process. He explained everything clearly and made the experience smooth and hassle-free.

If you're planning to buy or sell a car, I highly recommend contacting Govardhan. Based on my personal experience, you can confidently deal with him.

Contact: govardhan.hanmante

Thank you for the excellent service and outstanding customer support!

I had taken evaluation from car24 evaluator spending 45 to 1 hour time span and the rate quoted after evaluation price quoted is too poor. alto 2019.vehicle cng 33000 driven. I was told by evaluator to subscribe for seller elite for the best price so that auction pan india will be initiated which I did immediately. After evaluation I did not get a single car from anyone till now. All false promises, would not recommend since it's waste of time and energy calling evaluator and no response from any executive either ...I would rate below 1 if option was available...

I had sold my ford ecosport on cars 24 on March 2026 for scrap and they promised me to provide a chassis number of my vehicle in 42 days but after passed 3 months and regular follow ups by me they are not provided. I my very disappoint with cars 24 they are not fulfilling their commitment
My appointment id is: 12873368708

I had my car evaluated on Sunday, June 21, 2026. After evaluation Cars24 executive convinced me that the bidding option would secure a better price than the local market rate, leading me to purchase the SellPro plan for 1049rs. Before that I told him I already had a showroom offer of 4.8 Lakh rupees for my car. He confirmed that my car's bidding would start at 5 lakhs and likely go higher.
After a few hours I saw the report was generated and he mentioned that my RC was lost and Duplicate keys were unavailable. I have both. Later I saw the offer price was revealed: 4 Lakhs, which came down to 3.97 Lakhs after deductions. At the same time, Spinny evaluated my car at no cost and offered a price of 4.8L. I feel cheated by Cars24 regarding my first selling experience.
I received another call from the Direct Sales department describing a plan to sell the car at a higher market value of ₹6 lakh. And the listing fee is a non-refundable Rs 1,400. I already paid Rs 1049 for SellPro, but I've received no response from Cars24 team and no better value.
Now I don't see my car listed in the Cars24 app itself, and I didn't sell my vehicle via Cars24. They didnt even refund my amount for the complaint I raised.

I paid ₹2,650 for a Cars24 PDI, and honestly, the whole experience was a complete mess. The inspector called me early, told me to come to the showroom, and then just never showed up—like what even is that? Their support is useless, just bots repeating the same nonsense, and to top it off, the app falsely marked my PDI as completed when no one even came. I did get my refund, but only after wasting my time and patience, and the only time a real person bothered to call was after I posted a negative review. For a paid service, don't waste any money here; find one person from the aftermarket because their PDI is a gimmick, and they don't know any business; they're just idiots with tech and money suckers.

Really disappointing experience with Cars24.

A car was delivered to me on 24 June, and the moment it was driven out of Cars24’s parking, it started showing engine check light and DEF malfunction errors. The vehicle was taken back on the assurance that it would be repaired and returned in 2–3 days. Since then, there has been no proper update, no ownership, no delivery timeline, and barely any response from the concerned people.

For a company that markets “inspection”, “quality checks”, “1-year warranty” and “customer support” so aggressively, the actual after-sales experience has been the complete opposite — multiple people calling, nobody taking responsibility, and the customer left chasing basic answers for days.

If this is Cars24’s idea of post-sale support, then buyers should think twice before trusting the promises made at the time of sale.

Ticket ID: 2762772

⭐⭐☆☆☆ (2/5)
My experience with Cars24 has been disappointing.
There is no proper response from the support team when assistance is needed.
They make false promises while selling their Pro Seller packages, but many of those commitments are not fulfilled.
The customer service is poor, and the app has significant delays in responding and updating information.
Communication between different teams is inconsistent, leading to confusion and wasted time.
Follow-ups are often delayed, and resolving issues takes much longer than expected.
Transparency regarding services, timelines, and commitments needs significant improvement.
For a platform that deals with vehicle transactions, I expected a much more professional and reliable experience.
I hope Cars24 improves its customer support, keeps its promises, and provides better service transparency for future customers.

Very disappointing experience with CARS24.

I was persuaded to opt for their customer-to-customer direct listing (Sell Pro) with the promise of better visibility and a smoother selling process. After I agreed, there was virtually no follow-up. It became extremely difficult to get in touch with the assigned agent, and communication was almost non-existent.

Even after a buyer's offer was accepted, there was no timely coordination or update from CARS24. I had to keep following up myself, with little to no response.
The entire process felt misleading.

The service was marketed as a premium assisted selling experience, but in reality there was no proactive support or accountability. Based on my experience, I cannot recommend this service and would advise others to think carefully before paying for the customer-to-customer listing option.

I am extremely disappointed with the way my case has been handled. After taking the payment, there has been complete silence from your team. No one has contacted me regarding the valuation amount, the next steps, or the overall process.

This raises a serious concern: are you planning to scam customers by collecting payments and then providing no communication or service? This is completely unacceptable and not what I expected from a company like Cars24.

I expect an immediate response explaining the delay, confirming the amount, and outlining the remaining process. If I do not receive a prompt resolution, I will have no option but to escalate this matter through the appropriate consumer grievance channels and share my experience publicly.

Please treat this as urgent and respond at the earliest.

Car 24 is a fraud site no customer care not any person respond

Worst experience of vehicle pdi . You keep on changing the inspector & he is never on time . Very very poor experience