Carsilks Reviews 

Order placed on 11/05/2925
Got Email saying order is on the way 22/05/2025 , checked and says Sender has despatched item 20/05/2025.

Since then nothing, no updates, messages online chat and always offline, no reply from Email either.
Still waiting……………….
After all that waiting I finally got my delivery on 09/06/2025 but seriously they had one job, they did not put trunk car mat,which I paid already. Now they are are responding my email or anything about my refund. Very poor customer service.
I highly recommend to avoid this company.

Ordered on 2nd of May and still not received, today is the 29th. No responses to online chat and vague promises of a follow up. Claimed to have warehouse issues and an update. I think they are a fraud as no way to contact them via phone. I am afraid I’m out of my money. Let the buyer beware.

We placed an order April 8th and never received our product. We have tried reaching out via email and it takes a very long time for them to respond. When they did respond, all they responded with was "it was delivered", they didn't give any additional information, no proof of delivery, nothing. We're trying to get a tracking number and shipping company so we can see when and where they delivered, incase delivery was to the wrong house. Customer service is terrible. We will try to reach out again today, via live chat, hoping to get some answers. contacted customer service through instagram chat. They responded right away and asked me for my order number. I provided it to them. They continued to read my messages, but not respond. The final mention was me saying that what they are doing is not right and that we would be contacting our bank and reporting a fraudulent charge made by them. They read it and did not respond.
one tracking site says order was delivered on may 15th and the delivery was made to a house in chicago illinois. I live in Ontario, Canada. Shop tracking says "package is on its way"

They don't even properly fit my floors , appear to be completely wrong for vehicle. Temu fit way better and a fraction of what I paid for these mats

I purchased a complete set of seat covers from Carsilk for my F250 truck in October 2024. The driver's seat is cracking in two places. I have contacted the company multiple times and have provided pictures of the failed seat cover. To date, no one has contacted me. I am very disappointed in their post-purchase service.

Absolute scam. Ordered mats for my car, was told theyd be delivered in 18-20 days. Nothing showed up. They provided tracking that never updated just told it was expected.

When contacted on social media they just left me on read repeatedly. Save your time and money dont buy with them.

Shouldve looked them up, all their good reviews are generally mass posted on the same day and more or less all say the same things. DO NOT BUY!

I ordered covers for my 2016 Toyota Sienna. After waiting 5 weeks for them to arrive the front seat covers were close, but made no provision for the arm rests The rear seat covers were completely wrong as they seem to be designed for the rear bench seat in a sedan, (just like the rear seat in their video), while all Sienna's have independent rear seats mounted on tracks that move independently of each other. I sent an email telling them this, (their phone number is out of service) they didn't respond for 13 days, and then they wanted me to install them and take a video. By that time we had already removed the seat covers from our previous Sienna and reinstalled them in the 2016, (a four hour process). No Way am I taking those covers back off, unpacking their incorrect covers, and making a video of the impossibility of making their covers fit correctly. I pointed this out and have heard nothing back for three weeks so I am escalating the dispute to Paypal for a refund. The payment was accepted by a company called Reciclar which claims no responsibility?
Order #5609, ordered March 6, 2025 shipment notice March 29th, delivered between April 21st and April 25th, (we were away and the package was at the post office when we returned). My complaint email sent April 26th, "sorry for the delay in responding" email on May 4th. No substantive response since then, although plenty of promotional emails.
additional note: May 31st, still no reply from Carsilks

The 4 star rating for this company must have been created by THEM because the floor mats they sell are totally misrepresented. Black with "Ferrari"red turns out to be coral/orange with very little black. Black stitching ends up as gold. They finally replied to me (and did not solve my problem) only after I posted a negative review on another site. Avoid this company.

Ordered and paid for product. Never arrived. Order #7282 with Carsilks for Ferrari red diamond pattern car mats set and shipping protection is confirmed, totaling $175.95 USD, with free shipping and a 3-year warranty.

Defective Floor mats
I was excited to order the floor mats to install into my car. However, upon receipt of the floor mats front and back for my 2017 lincoln mkz, they did not fit and were defective. I've sent several emails requesting a refund or them sending the correct mats and getting no proper response.

It does the job, but the fit isn't perfect for my Honda CR-V. it's a bit too loose and doesn't sit as neatly as I hoped. Still usable, just not as snug as expected for the price.

I lost $334. I ordered cargo liners that never arrived. I asked for a tracking number on their Facebook page. They said it would be sent soon, and of course, it was not. No tracking number and no cargo mats!

🚫 Scam Warning: Avoid CarSilks.com 🚫

I placed an order with CarSilks.com, and what followed was a classic runaround full of red flags.
❌ Here's my experience:

After ordering, I received an email saying my item was shipped, but the message also claimed they had “trouble with my address.”
➤ Inconsistent – why say it's shipped and then ask for address confirmation?

I provided multiple valid Canadian mailing addresses including PO Box and street address — they ignored or skirted around them.

Their shipping policy promises a tracking number in 2–5 days, yet weeks later, I’ve received nothing. When I challenged them about this policy, they deflected.

I reached out via email — no replies. Only when I called them out on Facebook did they respond, and even then, they danced around the issue.

When I asked for my tracking number, they replied with vague excuses like:

“Check your email.”

“Production takes 20–25 days.”

“You are insulting us.”

Which is it? Shipped already? Delayed due to production? Or an address issue? They couldn't keep their story straight.

🧾 Policy Manipulation

You can’t even select or copy their “policies” on their site — likely intentional. There is no transparency, and their Terms of Service appear deliberately restrictive and vague.
🤥 Customer Service Gaslighting

When I got frustrated — rightfully so — they turned it around on me, saying “you insult us, we will no longer support you.” I gave them weeks, multiple messages, and all the correct info — and still, no tracking number. They shifted blame instead of resolving the issue.
💡 Bottom Line:

This company plays games, avoids accountability, and manipulates communication.
They fail to provide tracking numbers, delay endlessly, and then blame the customer.
DO NOT TRUST CarSilks.com.

I’ll be disputing the charge with my bank and warning others so they don’t lose their money too.

If you’ve been scammed, report them to your credit card company or payment processor immediately.

🚨 SCAM ALERT UPDATE: CarSilks.com 🚨

📅 May 13, 2025 – UPDATE: Cupcake Edition

After further review, it's clear CarSilks.com is a Shopify-hosted store using drop shipping tactics to appear legitimate — but they fail at delivering even the basics.

As a designer myself, I recognized the signs:

✅ Scrolling announcement bar

✅ Multi-row product layouts

✅ Featured collections / product sections

✅ Default Shopify section names like "Collection list"
These are basic, free Shopify tools used in nearly every template.

This isn't inherently bad — Shopify is a good platform when used correctly — but they’ve done just enough to LOOK like a real company while giving themselves cover when customers get burned.
🎯 What I Think Is Really Happening:

They are likely using Shopify's drop shipping features, which connect stores to suppliers like AliExpress.
When you place an order, your info is pushed to a third-party supplier. That supplier handles the product and shipping — not the site you ordered from.

So when things go sideways:

CarSilks pretends to be the "middleman" (but offers no help),

Blames "address issues" or "delays,"

And most importantly — delays giving you a tracking number.

That’s classic drop-shipper behavior trying to stretch time so they get past your credit card dispute window.
🧠 Bottom Line:

CarSilks.com is a Shopify dropshipping scam (or at best, negligent middleman) that:

Doesn’t reply to real customer concerns,

Gaslights you when you call them out,

And can’t keep their story straight (shipped already? delayed? address problem?).

I’ll be disputing the charge and exposing them on every platform I can.

If you’re reading this, avoid CarSilks.com and ANY site with similar layout that fails to show real proof of inventory, staff, or legit reviews.

Last update May 16
We are sorry for this bad experience, can you provide your order information so our customer service can check and assist you

That's their copy paste reply for all negative reviews on trust pilot

These guys are scam please dont fall for the decent Shopify website
Save your money im fighting with my credit card company for a refund on this Hscam site

JUNE 6
UPDATE CUPCAKE
THE SAGA CONTINUES

Guess what came in the other day picked up my package and low and behold wrong colored floor mats that dont fit as good as the website images portrayed 🙃

Its clear they dropship everything and house nothing in a local warehouse

If you want 2 month long shipping, zero communication, and contradicted info go with Carsilks

If i could rate it lower than one star, I would. Shame on me for not checking reviews prior to ordering. Even the BBB gives them an F. I ordered the mats in early April, had to email them easily 15 times before I got a response with a date of delivery. The date came and went and I asked again, finally got a long winded excuse about warehouse issues being the cause of the delay. Afer that, no responses from them at all. To my surprise, one day the mats arrived packed in a huge bag but shaped like a big basketball with tons of tape. Once I opened it, I found the quality to be less than poor, like a soft styrofoam. Then they didn't even fit. So I'm out my money and sure don't expect a response from them. So buyer beware. Do Not Buy from Them.

Got the below response 10 days after the review. My order # is 6635.

After confidence was being built by technical questions such as make.model, sub model etc. I ordered, then ordered a set for my wife's pickup. I waited, wrote to the company and received a boiler plate response. No tracking for weeks. Excuse after excuse. Moving their warehouse was the most commonly used. My products were to be created, not stored. I received after 6 weeks and after threat of contacting my credit card company. A Nissan frontier and a Chevy Silverado were to be fitted. I received 2 sets of the same size, no slots for seat belts open sides with elastic and so on. I could have gone to Walmart and get a better product for $30 not $260 per set of 2. Don't buy from this b*llsh*t company. My credit card company is going to investigate.

I’m pretty sure this is scam site. I placed my order just a week ago, and never received a confirmation email. My money has gone through on purchase. I emailed customer service today to find out when they will ship because it states it’s 5 days from purchase. I was sent a generic email using my email address and not my name I signed with and none of questions got answered. I have bad feeling about this and after reading these reviews from this past month it seems a lot of people have been scammed. I’ll be disputing the charges next week with my cc company.

Terrible experience. They sent pieces of leathers with straps as seat covers as Customised car seats and they have refused to change them or return my money.

I am so upset have been waiting so long for the mats and still have not received them

CarSilks is a scam. For $400 they only sent me half of my order and would not reply to my messages. The half order they sent was wrong.

Ordered 3 rows of mats for 2025 Santa Fe Hybrid, very clearly choosing Right Hand Drive (UK) version.
Was sent the wrong mats, not only not for the 2025 Santa Fe, but also Left Hand Drive version.
Customer service was initially non existent, until as a last resort I raised a chargeback claim.
The so called customer care team ridiculously sent me their generic Facebook video advert showing generic mats, telling me I had installed them wrong.
I replied again with photographs.
They replied to me asking me to turn the mats 90 degrees to the right, meaning they no longer fit in the car.
I have replied showing them the mats in all 4 possible positions. Regardless they do not fit, and they cannot fit, because they are NOT for my vehicle, and even if they were they are for left hand drive vehicles, not the right hand drive vehicle I ordered and paid for.
Good luck getting any customer service from these people. They do not care, ignore, then lie then deflect.
AVOID THIS COMPANY. Order 6140. We have exchanged emails, you have refused to help. The payment has been charged back.
Weeks after the BS reply below, and 7 days since they promised to deal with the problem on email, STILL NO RESOLUTION! Absolute crooks. Avoid at all costs.