Carspector Reviews 108

My main problem is the lack of communication happening from both the inspector and the contact who received my request.

I wasn't notified in advance that they discussed with the garage owner and booked an appointment with him until I asked.

Then the major issue that resulted due to lack of communication is, the inspector actually faced difficulties running/testing the car, yet he/she didn't call me on the spot to notify me that the garage owner didn't prepare the car. So I could have reacted/assisted/understood what went wrong.

I wasn't contacted by carspector after the inspection, until I sent an email on Tuesday asking what happened? I was told there were software issues and they couldn't send the report, I repeated the process on Wednesday, receiving similar answer.
It wasn't until Wednesday evening (29th of Oct) when I received the report that the inspector couldn't run the car, and that the garage owner didn't prepare anything, so only visually inspected it.

At this point I couldn't do anything, because it was 2 days after the incident! I reached out to the garage owner, he shared a different story that the inspector actually refused to run the car, stating it wasn't necessary.

Of course I don't know what happened because I wasn't there, but what I do know is that I expected the communication to be much stronger for a paid service.
Not that if they failed to test the car on Monday, I know about it only on Wednesday evening. With no option for me to intercept or improve the situation.

It will look bad I admit, but the results and the overall experience was very disappointing.

I feel like an expert is really supporting me to avoid stepping on a mine.

also gave good tips on what to offer for the car, if it interests you at all.

He also had situations where he didn't know everything himself, but he clarified them with a colleague

It was quick, very friendly, and high quality technical report

Waste of money, avoid them and contract directly with a professional inspector! I found a car and asked Carspector to make a report on the car. I trusted the report provided by Carspector and bought the car. It turned out that the Carspector report did not mention a dent and obvious lack-scratches amounting to EUR 520 in repair cost. Making a claim to Carspector, they did anything to avoid taking any responsibility. They have told me to raise my claim against the car dealer, they have told me that they are just a 3rd party with no responsibility for the reports and now finally they said that they cannot take responsibility for damages that was on the car at the time I bought it…. They simply don’t understand that their customers take financially decisions based on their reports. Don’t trust Carspector.
Now as a reply to this post, they will most likely tell that the damages were visible on pictures in the report provided. First or all, it is not possible to clearly see any damages on the PFD file provided to me and secondly when no dent and scratches are specifically listed in the report, I off course trusted that report. If this company don’t take any responsibility for the quality and correctness of the reports they provide, their reports are worthless.