CarTakeBack Reviews 8,326

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 729 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being amazing, efficient, and straightforward from start to finish, often describing it as 10/10 and first-class. Many highlight the prompt payment, with funds often received the same day or the next, and appreciate the competitive pricing, frequently finding the best quotes here. The staff are frequently commended for being friendly, polite, and helpful, making the collection process smooth and professional. The user experience is also noted as easy and well-organized, even for those who are not tech-savvy. However, some customers also noted issues with collection appointments, where drivers either failed to show up or arrived unannounced at inconvenient times. A few other people also felt that the initial online quotes were significantly reduced when contacted by phone, leading to disappointment and a feeling of dishonesty.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent communication and efficient... See more

Payment

Customers consistently note positive experiences with payment, highlighting that money is often received as... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, friendliness, and... See more

Price

People report positive experiences with price, often finding the offers fair and convenient, with money going... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pick up Guy was brilliant,think he was called Chris he was friendly , polite and even took the time to call me to say my house keys were on the keyring with my car key after he left and he broug... See more

Rated 5 out of 5 stars

Booked in and the collection was completed and payment made the next day. Such a simple and easy way to scrap and the highest quote I found online. The gentleman that collected was friendly and polite... See more

Rated 5 out of 5 stars

Amazing service by both CarTakeBack and the garage I was put in touch with. Filled out the details and accepted the quote then was contacted by email within minutes and called in person by the won... See more

Rated 5 out of 5 stars

Great customer support helped us navigate through something we had never done before. Lots of moving parts but because of this it all went smoothly. Very happy.


Company details

  1. Auto Wrecker

Written by the company

CarTakeBack are the biggest scrap car recycling company in the UK! With over 300 branches across the country, we'll find you the best price for your car, no matter the age, mileage or condition. To see what your scrap car is worth, simply enter your registration number and postcode in to our instant quote form and we'll give you a price to sell your car. There's no obligation and all quotes are valid for seven days. With CarTakeBack the process of selling your scrap car is hassle free. Have your car collected from anywhere at a time to suit you. CarTakeBack branches are authorised scrap car recycling centres so you can relax knowing that if your car is scrapped, 95% of it will be responsibly recycled to the highest standard in line with the law. Our Customer Services Team is on hand to look after you and we'll help take care of the official DVLA paperwork.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Swift service

Swift service, made an offer, made collection arrangements, car collected. Driver friendly and professional. Money transferred swiftly, email with proof of destruction sent swiftly. Boss transaction from start to finish.

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy to book collection

Easy to book collection. Driver telephoned on day to give estimated ETA.
Funds received within 48hours.
Very efficient, professional and would recommend.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Stressfree

Everything was very easy,put in car details online,someone phoned us to take details,was very polite,professional,received a txt telling us the date of pick up,the time window and the guy came,explained what to do next and that was it!
Great service would highly recommend

March 10, 2026
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Rated 1 out of 5 stars

MISS LEADING

MISS LEADING. ABSOLUTE WASTE OF MY TIME.
provided all details online to scrap the car accepted their offer. I then get a call asking me detailed information about its condition and if there are any faults with the car. YES THERE ARE FAULTS AND THATS EXACTLY WHY I AM SCRAPPING IT!!! Silly question,otherwise I would be keeping it.

March 18, 2026
Unprompted review
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Reply from CarTakeBack

Thank you for taking the time to leave a review. We’re sorry to hear that you were unhappy with your experience. To clarify, we provide quotes for both resale and scrap vehicles so that our customers can achieve the best possible price. If you were specifically looking for a scrap valuation, we would have been more than happy to explore that option with you had we been given the opportunity. If you would like to discuss this further, please feel free to get in touch with us directly.

Rated 5 out of 5 stars

Great Experience

Great customer service from the Admin to Travis you collected my car
Informed throughout the process and payment arrived promptly
Will use this firm again

March 2, 2026
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Rated 4 out of 5 stars

The Price They Offer is the Price You Get - Unlike Others

I'd scrapped a car through them before many years ago and was offered a decent price, with a no hassle pick up and money in my bank within 24 hours.
I couldn't remember their name when I came to scrap this car so had several offers at and above the price CarTakeBack offered.
BUT every other company then tried went back on their offer - one even claiming that because it had no MOT it was worth less - and remember we're talking about a scrap car here.
Unbelievable.
No such issues with CarTakeBack. They honoured their original price. Cash in the bank within 24 hours.
Why 4 star? Well given it had a new alternator, brand new trye and was a runner I thought I'd get more.
Nevertheless satisfied with the service.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

Be careful they were great at giving me…

Be careful they were great at giving me a price getting my car but as soon as I contacted DVLA to surrender the ownership they put in my bank £10 short no reason why yes I was silly to surrender before payment but there is small claims court let’s face it the car was sold as SCRAP this firm could find anything wrong as it’s SCRAP easy extra money just be careful with this firm after the response I would highly recommend you get the driver to fully check your car and video the check

March 10, 2026
Unprompted review
CarTakeBack logo

Reply from CarTakeBack

Thank you for your review, and we’re sorry to hear about your experience. When the branch arranged collection, they were advised that the vehicle was complete with all of its parts. However, during inspection it was found that the battery was missing, which resulted in the £10 adjustment to the original quote.

If you’d like to discuss this further, please contact the branch that collected your vehicle and they’ll be happy to assist.

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