Carvana Reviews 

Awful experience! From customer service to drop off dates this place is a complete run around. I had 6 different agents call me and they all gave me different information as to what documents were needed some said the documents I uploaded was approved and satisfactory got a delivery date they took the down payment and shipping fee then the day of called to let me know my documents were not approved?!? I have good credit and a good job history. I work full time and make more then enough. I uploaded 10-99 got verification of employment uploaded bank statements. The agent then canceled my purchase. So now im stuck waiting for a refund and still have no car. Its very unfortunate they take the money but cant provide what im paying for then I have to wait for weeks to get my refund. Also you cant understand the agents that call you after business hours. I wondered if I was being scammed. Trust me when I say save your time and sanity and do not deal with carvana.

My car broke down in August, i scraped and clawed together 3500 dollars. (Single income with 6 kids to feed) and on September 12th I ordered a mitsubishi outlander, even though my card wouldn't connect to plaid, the advocate from carvana assured me that we could do a manual review and get it processed. The 2,990 left my account on the following monday for the shipping and down payment. Then they called and said they couldn't verify my employment and the order was delayed while I added a co signer. My brother who so graciously co signed drove all the way from Missouri to okmulgee oklahoma on sept 24th, ( the new pickup date)because carvana insisted the co signer needed to be present at pickup. Purchase agreements were signed,money was paid, good to go i thought. At 10:11 am the day of pickup and halfway through the drive to oklahoma city, they texted me and told me that there was another delay and the car couldn't be picked up until the 5th of october. I live in the country so I need a car asap, I canceled my order in fear id be waiting another month on the 5th... So now I must wait up to half a month to recieve my refund of 2990 dollars to put down on another car and untill then im carless and without my money... the whole thing was a headache and I feel scammed. The cherry on top was when the insurance company only gave me half my money back for a car I never even laid eyes on physically. I feel so defeated after this and I dont know how im going to get my family around or even get to work now that my money is in ACH limbo.

Super easy, price was okay. The person, Kelly, who did the pickup was wonderful and represented you well.

I have used Carvana twice to sell a vehicle. The first time was for my mom after my dad passed. I was very nervous on what to expect, but it ended up being so much easier than I ever could have thought. Just sold one of my cars and it was super easy. I felt the money in both occasions was very acceptable. My only wish would be that they had closer places to deliver the car, but the extra distance fee is more than understandable.

The end-to-end process is very easy. When the pickup person came, it just took 10 minutes to hand over the car. Very simple, very efficient process. Thank you!

Scope for improvement: Originally, I wanted to book a Monday appointment for pickup, and it was not shown to me. I booked for Tuesday, but then I went to reschedule. It gave me an option for Monday pickup, but at a much higher price point. I understand dynamic pricing, but that's not a good customer experience!

Getting everything in order to receive an offer was fairly easy. My only complaint involved getting a conveint pick up appointment. When the young woman arrived everything went smoothly & l had a check for the agreed price less the pickup charge.

My experience with Carvana was extremely frustrating and far from the convenient car-buying experience they advertise.

The biggest issue was the way the payments were handled. Carvana drafted the delivery fee from my account and then also attempted to draft the full vehicle payment, even though I was financing the vehicle through a separate financing company. This resulted in overdraft issues and unnecessary financial stress. I should not have had to deal with overdraft problems because of confusion or mistakes in how the payment arrangements were handled.

The delivery process was also a major hassle. Getting the vehicle delivered was much more complicated and stressful than I expected. There were delays and issues that required additional time and effort on my part to get everything straightened out.

I chose Carvana because I expected the process to be simple, straightforward, and convenient. Instead, I ended up dealing with payment problems, overdraft issues, and a frustrating delivery experience. The convenience they advertise was not my experience at all.

I would strongly recommend that anyone using Carvana carefully monitor their bank account and confirm exactly what Carvana plans to draft, especially if financing through another company. My experience was stressful and disappointing, and Carvana needs to do a much better job communicating and handling payments and deliveries.

4 Stars mainly for convenience and speed, my entire selling experience took less than 24 hrs from first contact to vehicle pickup. Funds were in my bank account the next day. Offer was below what a private party transaction would have netted but this is the cost you pay for the other benefits I previously mentioned. Overall I would recommend Carvana if convenience and speed are your priority.

Very positive experience, easy, quick and the best offer I had anywhere for my truck. Opted to have the vehicle picked up which saved me time. The driver was courteous and concerned about my property. I had all my paperwork completed before he showed up which made the vehicle pickup a breeze. Thank you all for a good company. Hope you are able to continue in this fashion.

Kelley Blue Book stated the trade-in value on my Toyota was $12,500. The Honda dealer offered me $8000 plus a tax credit for a trade-in. I said what would Carvana give me the sales person at the dealer eager to make a sale looked it up and said 12,800 -$140 pick up fee within a couple of days the car was picked up by an awesome driver and electronic money came right away. I went back to the Honda dealership with my plates and picked up my new car. I’ve been telling everybody about my awesome experience with Carvana and they were all very impressed with highly recommend Carvana.

I could leave less I would. Booked a car for purchase from Carvana. First off they wouldn’t deliver to my house. We paid 690$ to have the car shipped to a “pickup location”.
Got them all the info they needed. Then the day before I was supposed to get the car they finally reached out about payment but there was no way to make the deadline. They pushed the pickup date out another day. Got them the pictures of the check at they requested before there dead line. Drove 4 out of the 8 hours to go get the car for them to call and say they couldn’t verify the bankers check so I would have to wait till the following week. They can keep the car will never use again.

Fast process, great offer, and pickup was easy! There was an initial dropoff appointment change, but when I explained the situation to Carvana they offered to pick it up for free from me. I’d definitely look into selling again to them. They came with an offer nearly 2x what CarMax offered.

It was easier than I expected. Fast responses. The only reason for a four star and not five is the pickup fee. Other than that, it's an easy alternative to selling my vehicle.

When the pickup finally happened, it was quick and painless and a great experience

However, I had to upload the same documents, multiple times then eventually told “we’re behind in reviewing documents”

I spoke with several people after that who just keep telling me “we’re still behind”

Then finally, after more than a week, someone had the intelligence to actually look at the file and told me we needed a different form

So they WERENT behind, just no one actually bothered to check why it wasn’t proceeding forward

I uploaded that document and minutes later everything was in place and scheduled

Communication between departments seems to be nonexistent

The offer process was straightforward and the price seemed fair. The actual drop-off itself, once I arrived, was quick and easy, no complaints about the staff or the paperwork on site.

My issue is with everything leading up to that. My zip code was one of the first things I entered, yet it wasn't until the very last step that I learned there was no pickup option at all, I'd have to personally drive the car 50 miles to a drop-off location, a 100 mile round trip. That should have been disclosed up front, not after I'd already uploaded photos, scanned my license and title, and completed the full condition questionnaire.

Worse, when I tried to raise this, I emailed the customer advocate address listed in Carvana's own correspondence and got an auto-reply saying the mailbox isn't monitored. No one ever responded to my concerns. For a company built around convenience, the lack of any real way to reach a person when something doesn't go smoothly is a significant gap.

Selling a car made easy! They were excellent to work with! No major hoops to jump through, came and got the car from us, and gave us exactly what was quoted. The driver was incredibly helpful and kind and I love the fact that we had an option to receive a check (which was bought during pickup) than worry about connecting our accounts online. We will happily return and recommend you to friends and family.

I had a great experience with Carvana. From the initial vehicle offer through the pickup process. Also, Autumn crushed it. She arrived on time, was super friendly and was a blast to work with.
I would highly recommend anyone looking to sell their car to utilize Carvana.

I am torn between and 3 and 4 stars. The price was fine but the pickup process was not smooth. I scheduled an at home pickup, was called that it was going to happen and then 30 min it was rescheduled without any conversation or input on whether I could make that time which I couldn't. I spent 25 min on hold reaching a person to find a better time and in the end the best option was to go to a carvana location. The pick up process was not optimal. The drop off was fine. I waited 20 min after my appt time but was done in 10 min and she was friendly. That is the main reason I picked 4 as I dont want her dinged

What a surprisingly pleasant experience. Everything you said you would do - you did. They were no hidden fee or gotcha's. The employee who came to collect my car was efficient, competent and friendly. I would recommend your service to friends and family. Not something that I say a lot about companies there days.

Well done. James Baillie

Everything was fine until the end. Went through filling out truck info. Sent bank info. Sent pics of DL etc. Got my price that war OK. THEN FOUND OUT THAT I HAD TO DRIVE THE TRUCK 62 MILES TO DROP OFF IN SCHAUMBURG ILLINOIS. I HAD NO WAY HOME FROM THERE. THEY SHOULD HAVE ASKED AND TOLD THIS RIGHT AWAY AND SAID THEY WOULD NOT PICKUP IN ROCKFORD AND I WOULDN'T HAVE HAD TO GIVE ALL MY PERSONAL INFO. VERY DISAPPOINTED.