Carwiz Poland Reviews 

Friendly helpful personal even at near midnight. Easy to access the car and good service when returning the car. All went very smooth. Only downside was the car..a small Toyota!! I would rather see that they have European cars like Renault, Skoda, Fiat or Opel that are way more nice to drive in every aspects

Pick up from the airport terminal was quick only took a couple of minutes in the shuttle bus, we had a Toyota Corolla very good car great condition

Contrary to most other reviews, our experience with Carwiz in Krakow airport was pretty good.

We were not pressured into paying for additional insurance or any add ons. The only thing they requested was that the car be cleaned (inside and out) prior to it being returned.

My only complaint was that the car itself seemed to have some sort of engine issue and didn't have much power. Probably long overdue for a full service.

PRO TIP: Always take pictures of the exterior and interior of the car when you collect it, then email them to yourself so you have date stamped record in case any disputes arise relating to suspected damage.

I've been renting cars from Carwiz Warsaw airport every time I'm visiting Poland. Great service, cars are new, clean, very good on gas ( it is important when you have to drive quite distances ). I always buy full insurance from them and even get some discount for being loyal customer. I always recommend Carwiz to my friends.

The company's business practices raise concerns regarding transparency and customer service. Upon renting a vehicle in Cracow, we encountered several issues. Despite initial promises, no representative was present at the airport upon our arrival. Consequently, we were required to take a minibus with our children and luggage to the vehicle's location. The vehicle inspection was conducted at night, necessitating the use of a flashlight due to inadequate lighting.

Despite purchasing insurance for peace of mind, we received an email after returning the vehicle, containing photographs of alleged damages. These included minor dirt marks, barely visible scratches, and unclear images that made it difficult to ascertain if they belonged to the same vehicle. It appears that the company exploits such minute details to generate revenue from unsuspecting customers.

Based on this experience, we cannot recommend Carwiz as a reliable or trustworthy car rental service. We advise against choosing them in favour of more reputable and established companies. While the initial cost may be lower, the potential for subsequent headaches and disputes outweighs any perceived savings.

Regrettably, we must now file an insurance claim, which Carwiz informed us is handled by a third party, requiring us to manage the process independently. This adds to the inconvenience and frustration caused by their poor customer service and questionable business practices. AVOID!!!

I strongly advise everyone to avoid CarWiz Polska, especially the branch located at the Marriott Hotel at Chopin Airport in Warsaw. I rented a car from them in May 2025 and returned it during office hours. When I arrived to return the vehicle, there was no staff present at the desk, even though it was within their stated opening hours. After calling the phone number provided, I was instructed to simply drop the keys into a box.

I inspected the car myself and saw no new damage. Several hours later, I received an email from CarWiz claiming there were scratches on the car, accompanied by low-quality photos that do not clearly show any damage. I was never shown any damage report at the time of return, nor did I sign anything acknowledging any issues. Despite my explanations and dispute, the company withheld my entire deposit of 700 euros from my credit card without my consent or a proper, transparent process.

After researching online, I found that many other customers have experienced similar problems with CarWiz Polska – false damage claims, poor communication, and difficulties getting their deposits back. This seems to be a recurring issue and shows a pattern of unfair business practices.

If you value your money and peace of mind, do not use CarWiz, especially at the Marriott Chopin Airport location.
The only effective way to deal with such unfair practices seems to be reporting the case to the Polish consumer protection authority (UOKiK) or the European Consumer Centre. I strongly recommend anyone who has been treated in a similar way to file a complaint with these institutions.

I am extremely disappointed and have reported this case to consumer protection authorities myself.

Avoid at all cost if you don't want to stress!!
We recently rented a car in Krakow and, unfortunately, did not receive the vehicle we had paid for. The service from start to finish was disappointing. Additionally, we paid extra for a car wash upon return, but when we brought the vehicle back, the staff member handling the inspection displayed a very poor attitude. She insisted on washing the car before beginning her assessment, which took approximately 40 minutes.

Throughout the process, communication was inadequate, and we felt the service was highly unprofessional. To make matters worse, we were later charged £400 for a supposed "invisible scratch." As frequent car renters, we have never encountered such an unreasonable situation.

It is concerning that the company's website showcases excellent reviews, yet numerous customer experiences elsewhere paint a very different picture. We believe this reflects a pattern of disappointing service and unfair treatment.Avoid! Avoid ! Avoid

Update
You're generic response below is disingenuous, I have had a correspondence open with you for over a month with several back and forth emails, you have failed to provide adequate evidence for the claimed damage and in addition your invoice has a clear charge for the upgrade I didn't request in the bill that was debited from my credit card. I have been waiting almost 2 weeks now since you cut off communication for a response. The issue has been raised to the correct authorities and looking at the reviews both here and on trust pilot there appears to be a clear demonstrateable pattern of scamming happening. I hope the authorities can address this and prevent anyone else being scammed going forward.

Again anyone reading this I have created a Face book group “CarWiz complaint community” If you wish to join me there and share details of your scamming experience we can consolidate our evidence and forward to the correct authoritiesScammers Alert
I rented a car from their Poland office in May 2025. We returned the Car at 8PM but there was no one available to check the car. Then at 6:30AM the next morning they sent us an email saying the car was damaged with an estimated invoice for the repair. With no break down of charges or how they managed to get an invoice at 6:30AM. They Failed to provide proper photographs detailing the damage. After a lot of back and forth they stopped replying and charged my card on the final day they were allowed having still failed to provide any adequate evidence of the damage they say happened.
I could talk a lot about how ridiculous the correspondence was demonstrating they made up the original estimate and also charging us for an upgrade that we were forced to take because they didn’t have the car we booked. but I am not here to vent.
I have raised a complaint to the European Commission as advised and when looking at the reviews here I can see there appears to be a trend with this company scamming people.
I have created a Face book group “CarWiz complaint community” If anyone who has experienced scamming at the hands of this company wish to pursue it further. I invite you to join the community and we can consolidate our efforts with raising the behaviour of this company to the correct authorities.
I am not looking to recoup my money but I want to make sure that other people are not getting ripped off by a company who clearly have a demonstratable pattern of scamming.

I hired Carwiz vehicle at Wroclaw airport so I can only share my experiences regarding that branch.
The rental lasted for two weeks and went very smoothly, no issues.
I am very pleased with the service I received and I will definitely use the company again.
Thanks Carwiz.

Appalling service. Only reason we booked with them was to be able to collect the car in Central Gdansk. We ended up travelling to the airport (with all our luggage, etc…) to collect the car, losing 2 hours and ruining the rest of the day. Upon delivery (less than 48h later), the employee, armed with a ruler and a lot of bad faith, found a minor scratch (“possibly done by someone’s jacket”, “200 eur”) and a chip on the windshield. For us this is wear and tear outside the driver’s control, whereas for the company this is “damage” worth £400. An independent third party will decide as this is being challenged by us. Avoid.

Fully agreed with other reviews; this company is an absolute damage scammers.
Only rent with full insurance. They will charge you for pre existing ones in case you don't.
As someone wrote, cars have 30+ little scratches noted and it's impossible to check them all.
Avoid

Same experience as most people. They stole 700 euro from my credit card. There was existing damage to car and they billed me for it. They tried to bill me for 2 watermarks as well! I reported them to the police, the car insurance company and the credit card company. I will get my money back soon. These polish people are ruthless. They have no conscience. If enough people who had money stolen from them complained to the police, these scum will be out of a job and the company closed down due to a lack of business. These people are cold and heartless. We will never visit that country again

Be very careful when renting from this company...

Everything seems perfect at first, not too bad customer support, cars are new, quite clean.

They will give you a whole page of existing scratches on the car - more than 30+ on average and as you to check it (impossible job), but be careful there are more scratches some are not mentioned, they will try to catch you on that later telling it's new scratch and they will cut money from your deposit and share between each other.

Total scam artists.

Avoid, there are many other companies who are fair and are not scamming customers.

Always check the reviews before renting, or make a video of a car on the first day to have proof later.

Stay Away – CarWiz is Running a Damage Scam

We rented a car from CarWiz at Warsaw Airport and were shocked to receive a charge of over 400 USD for two tiny scratches—each less than 1 cm—that may have been there before we even got the car. The photos they sent us as “proof” were close-up shots that didn’t even show the license plate or any identifying details to confirm it was the same vehicle. We also have video evidence from the pickup, taken before driving off, showing the vehicle in great condition.

We will contest the charge through proper channels. These charges feel completely arbitrary and opportunistic.

This feels like a patterned practice - charging customers for minor or questionable damages after the fact, especially when they aren’t present during return inspection. It’s unethical and unacceptable.

Car Wiz in Gdank Airport is a pure SCAM. They have charged me for damages on the car that were already there. I have sent them multiple emails with EVIDENCE and pictures/videos that the scratches and chip marks were there on the day of the rental. Pictures and videos had a date, time and location on them. This is even what the rental agent advised me however after the rental I get an email and invoice to say they are charging me 400euros for these damages!!! RIDICULOUS. I have my own third party insurance so I will get the money back but how LOW of them to charge someone for damages that clearly their agents weren't able to spot. Not even going to mention those so called scratches were the tiniest little marks. This company clearly just digs out money at any opportunity they get.

### **🚨 WARNING: CarWiz in Warsaw is SCAMMING Customers! 🚨**

Booking:** #25-WM101-1111 (Expedia Itinerary: 73110105154893)
**Dates:** 19-23 May 2025
**Location:** Warsaw, Poland

**THE SCAM:**
- I booked through **@Expedia**, trusting their partners.
- **CarWiz falsely claimed "damages" and STOLE 2680 Pln from my card**—with NO proof!
- This is a **known fraud tactic**—other victims report the same scam.

**DEMANDING ACTION:**
1️⃣ **@Expedia**: Refund me and **STOP partnering with scammers!**
2️⃣ **@UOKiKgov (@Polish Consumer Protection)**: Investigate CarWiz NOW!

This company is a complete scam. They claimed there were "scratches" on the car that were clearly already there—and charged me an outrageous fee for repair. Total thieves. I tried to dispute it, but customer service was useless and borderline rude. Avoid this place at all costs unless you enjoy being ripped off.

Krakow location. Very rude , unprofessional bunch of young people who don't know a thing about how to treat people with respect. I rented hundreds of cars in my 46 years of work. Never anybody raise a voice at me. Those people should be fired on spot. They were late with pick up and return. They demanded to wash and vacuum the car. Ridicules!!!! It shows the beginners in work.
Krakow, you can do better.

Awful experience. Avoid at all costs. Go to one of the larger companies.