CarWorld Supermarket Reviews 

1,726
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, patient, and thorough during the entire vehicle purchase journey. People often mention that team members take plenty of time to explain everything clearly, ensuring a smooth and completely pressure-free environment. Many buyers also appreciate being able to arrange quick test drives and find suitable finance deals easily. However, some people mentioned experiencing serious mechanical faults and unexpected issues with their vehicles shortly after purchase. A few other people also felt that after-sales support and repair services were unhelpful when trying to resolve these problems. Others noted difficulties with unreadiness on collection days and frustrating communication when seeking assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising helpful, professional, and friendly team... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising helpful staff members, such as a... See more

Product

People report ambiguous experiences with product, as reviewers frequently highlight serious mechanical... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praised helpful... See more

Quality

Reviewers express deep dissatisfaction and frustration regarding the poor quality of the vehicles sold,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Busy car showroom with excellent range of vehicles. Denzel Mpofu was outstanding in customer sales and service. Thank you.

Rated 5 out of 5 stars

Absolutely lovely customer service! Both Shakeel and Stuart are amazing - They took time to explain everything I needed to know and ensuring I made the right decisions, answered all of my questions wi... See more

Rated 5 out of 5 stars

Fantastic services monika was very helpful at explaining everything in detail helped with questions we asked she was always happy and cheerful. Made it a very easy process. Definitely recommend going... See more

Rated 5 out of 5 stars

Fantastic services really helpful and friendly, not the usual car sales pushy experience. Felt at ease and all questions answered. Shakeel was amazing, answered and explained all questions we had. Wou... See more


Company details

  1. Car Dealer
  2. also in
  3. Used Car Dealer

Information provided by various external sources

Used cars for sale in Peterborough & Cambridgeshire: Carworld: Competitive finance deals, part exchanges welcome, call now!


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,726)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

Buying a new car

Helpful & friendly service when initially looking for a new car.
Monika was really helpful once I'd selected a car.
Both Monika & Scott were friendly & helpful on signing the paperwork & collecting the car. Both were happy to have a laugh & joke.
I would highly recommend Carworld, especially Monika & Scott.

May 8, 2026
Unprompted review
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Rated 4 out of 5 stars

Monika was very good

Monika was very good, she explained everything in detail to me made us feel comfortable and safe, I’ll surely without a doubt recommend CAR WORLD peterborough… good customer service KEEP IT UP 👍 and thank you

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

I saw Mason whilst at Carworld

I saw Mason whilst at Carworld. He was amazingly patient with myself. Showed loads of cars and was really helpful throughout the while buying the car.
Stuart helped with the finance side and was really helpful

May 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Brought a car

Service, staff everything explained in detail. Very helpful team Monica and Stuart very happily made sure a full service was completed on the car. Test drove it. Many thanks.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Our experience with Mason & Stuart

Mason and Stuart were very professional and informative. They told us everything that we needed to know and all of the information we needed. We believe that they both deserve a pay rise.

April 26, 2026
Unprompted review
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Rated 5 out of 5 stars

5☆ Service

Monika was fantastic and incredibly helpful as we purchased a new car for my wife. 5☆

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Wow!!

Wow!!! Thank you Monica, for your Excellent service and patience today. Amazing service today from all the staff from being greeted at the door by Summer to finalinsing our purchase with Stuart.

April 25, 2026
Unprompted review
Rated 4 out of 5 stars

Nice salesman

Nice salesman, good facilities, no pressure exerted. No flexibility shown on price even with crack in windscreen was disappointing but not Mason’s fault.

April 25, 2026
Unprompted review

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