Casadasuite Reviews 

I booked my entire trip through Booking.com, including this property in Milan. Unfortunately, I made a simple human mistake — I booked October 26 instead of October 25. As a result, I ended up with two active bookings on the same date in two different cities (Milan and Bergamo). It was a clear, honest error.

I realized the mistake within hours and immediately contacted the property to ask for help — not to cancel, but to find a solution or move the reservation by one day. I received no support at all, only automated answers saying “non-refundable.”

There was no real reception, no verified contact, no flexibility, and no willingness to understand the situation. Instead, they simply kept €187 for a stay I never used.

Every company can follow policies, but true hospitality means showing fairness and empathy in obvious exceptional cases. This property chose to do the opposite.

I will not recommend this experience to any traveller and will continue to share this feedback so that others are aware before booking.

The worst company ever. Lodging is awful as they provide false pictures in internet, the rooms are not as they look in the photos. Booked twice and not once provided me with the correct invoice for each booking. The people who answer are completely impolite. Such a disgrace.