Casapilot Reviews 

Reply from Casapilot

Oct 9, 2026

Dear Darya,

Thank you for sharing your feedback.

We are sorry to hear that your stay did not meet your expectations.

We take customer complaints seriously and have carefully reviewed the concerns you raised, including the photos you provided. However, based on our assessment, we cannot agree with the overall picture you have presented of the property.

The holiday home is a high-quality accommodation, and we remain confident in the standard and quality of the property.

We understand that expectations can differ, particularly when booking a luxury accommodation for a special occasion. Nevertheless, we believe it is important to distinguish between individual observations and the overall condition of a property.

Regarding the compensation, we reviewed your request and communicated our decision accordingly. We regret that our response did not meet your expectations.

Kind regards,
The Casapilot Team

Reply from Casapilot

Aug 6, 2026

Dear Aravind,

Thank you for taking the time to share your feedback. We are truly sorry that you left with this impression.

We would like to clarify that the decision to decline the booking was made solely because the property owner only accepts families with children. This policy applies equally to every guest, regardless of nationality or background.

While we fully understand your disappointment, we unfortunately cannot overrule the owner's booking conditions. To assist you, we immediately suggested alternative holiday homes that were available and suitable for your group.

We take allegations of discrimination very seriously, which is why we feel it is important to state that nationality or ethnicity played no role whatsoever in this decision.

Kind regards,
The Casapilot Team

Reply from Casapilot

Aug 6, 2026

Dear Rahul,
We are sorry that your experience led to this impression. However, we would like to clarify that your booking request was not declined because of your nationality, ethnicity or background.

The owner of this particular property has decided, following several negative experiences in the past, to accept only families with children. Unfortunately, as the booking agency, we are required to respect the owner's decision and cannot make exceptions.
Rather than simply declining your request, we immediately proposed several alternative holiday homes that were suitable for your group, as we genuinely wanted to help you find appropriate accommodation.

Casapilot welcomes guests from all nationalities and backgrounds. We therefore sincerely regret that this situation has been interpreted as discrimination, as this was never the reason for declining your booking request.

Kind regards,
The Casapilot Team

Reply from Casapilot

Updated Aug 3, 2026

Dear Praveen,

Thank you for taking the time to share your feedback. We are genuinely sorry that this experience left you feeling disappointed.

We would like to clarify that the owner's decision was in no way related to your nationality or the fact that you are international guests. The owner of this particular property has decided, based on previous negative experiences, to only accept bookings from families with children. We understand that this policy can be frustrating, but it applies equally to all groups of friends, regardless of their nationality or background.

As soon as we received the owner's decision, we informed you immediately and also offered alternative properties that were suitable for your group.

We appreciate your comments regarding transparency and will take them into consideration when reviewing how such owner-specific booking restrictions are communicated.

We sincerely regret that we could not welcome you to this property and wish you all the best in finding suitable accommodation for your trip.

Kind regards,
Team Casapilot

Reply from Casapilot

May 11, 2026

Dear Sonia,
Thank you for your honest feedback. We are very pleased to hear that you enjoyed the house, the views, and your stay overall.
At the same time, we sincerely regret the inconveniences related to the booking coordination, especially regarding the final night of your stay. The confusion that occurred does not reflect the experience we aim to provide to our guests.
As this is a newly added property to our portfolio, an unfortunate coordination issue arose in this exceptional case between the parties involved. Nevertheless, we did our best to handle the situation as fairly and smoothly as possible and, of course, offered financial compensation for the inconvenience caused.
We truly appreciate your feedback and are already working on further improving our internal processes and communication with hosts to help prevent situations like this in the future.
Thank you again for your valuable feedback — it helps us continue to improve our service.

Reply from Casapilot

Aug 26, 2024

Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Casapilot and found our customer support friendly and helpful. It’s fantastic to know that our responses were quick and useful, and that you enjoyed your stay. Your recommendation means a lot to us. We look forward to assisting you again in the future!

Reply from Casapilot

Aug 26, 2024

Thank you for sharing your experience. We’re sorry to hear about your dissatisfaction with the deposit return process and the additional charges you’ve mentioned. We strive to ensure transparency and fairness in all our transactions.

Thank you for bringing this to our attention. We will try to improve this in the future.
We apologise once again for the inconvenience.