Case24 Reviews 2,628

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the product quality, noting that cases are well-made, durable, and effectively protect their phones. The print quality is frequently highlighted as excellent, with vibrant colors and clear images that are true to the original design. Many people appreciate the ease of customizing their cases and the overall satisfaction with the final product. However, some customers experienced significant delays with delivery and a lack of clear communication regarding their order status. A few other people also felt that the materials used were cheap, or that the print quality was poor with fading or imperfections. There were also mentions of slow customer service responses and issues with tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their custom phone... See more

Quality

Customers consistently note positive experiences with quality, expressing satisfaction with the print quality... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and poor tracking... See more

Order

People report ambiguous experiences with order, with some customers expressing frustration over a lack of... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some expressing happiness and praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shipping way delayed, but the quality was pleasant. feels nice, doesnt seem to scratch off, and is a clear image. Customer service responds within a day or two.

Rated 4 out of 5 stars

The case is fantastic. Took my picture and made a very nice iPad case, my wife was thrilled with it. My only downside was delays in delivery and rather poor communication on what was happening.

Rated 4 out of 5 stars

Print quality is excellent, However I would adjust the charge port hole to be little larger on the screen side as my charger keeps popping out unless I lift the top a little and the flashlight hole an... See more

Rated 4 out of 5 stars

Although there was considerable delay, the end-product is excellent and worth waiting for. This replaces my earlier (negative) report when I feared that I would never see an end-product, but Case24 de... See more


Company details

  1. Electronics & Technology

About Case24

Written by the company

Let us know what you think of your case! Click here to contact our customer service for questions or complaints.

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

It is not send the next day

I order a case for my new phone, it has been 2 weeks and not even a email that it is send. It is not true when they said tomorrow is send.

February 2, 2025
Unprompted review
Case24 logo

Reply from Case24

Hi Yusbely, we are sorry to hear that. Could you please contact our customer service to resolve this?

Rated 1 out of 5 stars

The case fell apart

November 14, 2024
Case24 logo

Reply from Case24

Hi Valerie, we are sorry to hear that your case got damaged. Could you please contact our customer service to resolve this?

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Rated 5 out of 5 stars

Solid product, bad courier

Really happy with the phone case print, decent quality. Just be aware they use Evri for delivery and as always they lost if for a few days...if only they didn't use Evri i would be a return customer, but happy with product

January 20, 2025
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Rated 5 out of 5 stars

----

My iphone case arrived looking exactly like the image I had adjusted on the customisable phone case! It is a great material and the phone design proportions are really good. Very pleased with my order :))

January 9, 2025
Rated 5 out of 5 stars

I was really worried about doing this…

I was really worried about doing this because I made a graphic and design is not really my forte. The visualisation was perfect, delivery was speedy (in time for Christmas) and it looked great. It was a gift, so I can’t say how the case fit, but the process was easy and the graphic quality great. Recommend.

January 8, 2025
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Rated 5 out of 5 stars

Happy with my new phone case…

I purchased the phone case on Dec 26 not having high expectations of the picture quality, but to my surprise it turned out really good. Case is low profile and fits snuggly to the phone, exactly what I was looking for. Altho, if I dropped my phone face down, I doubt if the case would protect the screen. Shipping was was pretty decent, received the case exactly 13 days after ordering. Definitely would order from Case24 again. Overall good experience.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Christmas present

I bought my mother a case with a photo of my sister and I as a Christmas present . She loved it !! She wears it everyday on her phone to replace her old damaged one . I recommend Case24 to people who are looking for a nice gift . 5 star for sure .

January 8, 2025

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