Best customer service I have received in a long time! Luigi and Jennifer were so helpful and understanding when I made a mistake with my order. And the products are great! Robert
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We ordered four chairs. The products were all very well packaged. One back had a minor flaw and Case switched over the back without argument. Also needed one replacement screw which they also posted... See more
Company replied
Chairs been shipped from UK to Germany in a breeze. Crates in top condition, the content perfectly wrapped and immaculate as the company’s pre- and aftersales service & communication. The chairs are e... See more
Company replied
The table is very well made and looks lovely . The walnut is rich and fits well with other modern furniture. We only had a 3 week wait before delivery . The company kept us well informed . I emaile... See more
Company replied
Company details
Written by the company
Good design as standard. Case Furniture is the vanguard of creativity, winning international awards for its modern furniture and designs.
Contact info
23 East Hill, SW18 2HZ, London, United Kingdom
- +44 (0) 20 8870 4488
- info@casefurniture.com
- casefurniture.com
4.8
Excellent
377 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Review
I got no timeslot allocated and so when the driver arrived he did so without any notice. I think that could be a little better. I was told that we would need 2 people to carry the box inside. In truth the box was so heavy that it took 3 of us including the helpful driver. No normal people would have been able to carry this in. I assumed it would come in more than one box - it came in one. Perhaps this needs clarity.
August 16, 2021
Unprompted review
Reply from Case Furniture
Hi Andy,
Many thanks for your feedback, this is greatly appreciated.
If you are thinking of further purchases, we also offer 2-men delivery and assembly service. This service offers a time slot, together with assembly and package removal.
All the best,
Case Furniture Team
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Great design
Great design. My glass coffee table looks great. They delivered it and took the boxes away.
August 14, 2021
Unprompted review
Reply from Case Furniture
Hi Edward,
We are very glad to hear you are satisfied with your new coffee table!
All the best,
Case Furniture Team
Perfect furniture for my needs
August 4, 2021
Unprompted review
Reply from Case Furniture
Thank you Cristian,
We are happy to hear that!
All the best,
Case Furniture Team
Great service throughout
There was a bit of a hiccup on the delivery time due to supply chain issues, but Case Furniture were great throughout!
June 14, 2021
Reply from Case Furniture
Thank you for your understanding with the delivery time. We are pleased to hear you are happy with your furniture!
All the best,
Case Furniture Team
Reply from Case Furniture
Thanks so much for your review Lena. We hope your desk serves you well!
All the best,
Case Furniture Team
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Delighted with the purchase we made…
Delighted with the purchase we made from these people were kept fully informed on item being in stock and when delivery was going to be made which on past experience doesn’t happen often so would highly recommend case furniture and five stars are well deserved. Many thanks
June 12, 2021
Reply from Case Furniture
Hi Paul,
Many thanks for your feedback. We hope to hear from you again in the future.
All the best,
Case Furniture Team
Purchase of dining suite
Helpful, friendly staff. Great selection of beautifully crafted furniture and quick delivery.
June 12, 2021
Reply from Case Furniture
Thank you so much for your feedback!
All the best,
Case Furniture Team
Great service and products.
June 8, 2021
Reply from Case Furniture
Thank you for your review!
All the best,
Case Furniture Team
Great service.
I needed a new desk to allow me to work from home. Case Furniture had a great selection of stylish desks and their customer service was fantastic- thank you.
June 7, 2021
Reply from Case Furniture
Thank you for your feedback Simon. We hope the desk serves you well!
All the best,
Case Furniture Team
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Reply from Case Furniture
Thanks for your review Andrew - hope to hear from you again soon!
All the best,
Case Furniture Team
I was very happy with my order of the…
I was very happy with my order of the Cross extendable oak dining table from Case Furniture. The table arrived at the pre-arranged time and the table instructions were very user-friendly. The questions I asked via email were answered promptly and helpfully. The table is absolutely beautiful and has surpassed my expectations. The table was expensive and the extra tax I had to pay as a result of Brexit was painful, but I do not regret my purchase. Thank you, Case Furniture.
May 22, 2021
Reply from Case Furniture
Hi Hilary,
Thank you for your review, it is much appreciated!
We are glad you love your Cross table as much as we do.
All the best,
Case Furniture Team
Reply from Case Furniture
Thank you very much for your feedback!
All the best,
Case Furniture Team
Great service and beautiful chair
May 4, 2021
Reply from Case Furniture
Thank you for your review Jane - its much appreciated!
All the best,
Case Furniture Team
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Great service
We are really pleased with the garden furniture we bought. The guys who delivered it were excellent and when we got in touch with the customer service team they were quick to respond and very helpful. We would definitely purchase items from this company again.
April 16, 2021
Unprompted review
Reply from Case Furniture
Hi Victoria,
Thank you for your review. We are glad you love our garden furniture as much as we do :)
All the best,
Case Furniture Team
Good communication
Lots of updates on delivery dates which is helpful. Used the deliver and install service which went perfectly. Thanks
April 16, 2021
Reply from Case Furniture
Hi Matthew,
We are glad your experience with our delivery and install service was perfect! We hope to hear from you again soon.
All the best,
Case Furniture Team
excellent service i ordered wrong size…
excellent service i ordered wrong size bench seat and Case spotted and contacted me then managed delivery great product and comms!
April 11, 2021
Reply from Case Furniture
Hi Dominic,
Thank you for your review! We are glad that the issue was solved promptly.
All the best,
Case Furniture Team
Long lead time for our garden furniture…
Long lead time for our garden furniture but Case we’re very friendly and kept us updated regarding delivery dates once available.
April 9, 2021
Reply from Case Furniture
Thank you for your understanding, we are glad you can now enjoy your garden furniture!
All the best,
Case Furniture Team
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Great quality stylish outdoor…
Great quality stylish outdoor furniture, well priced and helpful delivery service.
April 9, 2021
Reply from Case Furniture
We are glad you love our garden furniture as much as we do! We hope to hear from you again in the future.
All the best,
Case Furniture Team
Reply from Case Furniture
Thank you for your review!
All the best,
Case Furniture Team
Reply from Case Furniture
Thank you for your feedback Sandra - it means a lot!
All the best,
Case Furniture Team
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