Case was nice but took forever to ship and price was high compared to similar cases..took a few weeks to deliver...
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Review summary
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Case was 100% as I expected it to be. Total phone protection.
Decent case - Decent price.- took 2 weeks to receive
Quick and easy to complete the order. Exactly what I needed. No hassles and kept me posted on my order.
Company replied
Company details
Written by the company
Mobile cases and accessories store.
Contact info
United States
- 1-877-255-8766
- www.cases.com
3.9
Great
2K reviews
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Replied to 72% of negative reviews
Typically replies within 1 month
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Did very well and not only has the case…
Did very well and not only has the case been amazing but it comes with a lifetime warranty on.mindblown....! Thank you for your service 🙏
October 19, 2026
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I want a refund.
It took forever and I would like to return it. I had to get a case long before this one arrived. Once it got here it was cheaply made and in my opinion would not protect my phone. I would like a refund.
October 26, 2026
Unprompted review
Reply from Cases.com
We’re sorry your case took so long to arrive and that the quality didn’t meet your expectations. We understand how frustrating it is to purchase another case while waiting.
Please contact our customer support team with your order number so we can help with your return and refund request. We apologize for the disappointing experience.
Piel
Initially, when I signed onto the Cases.com site a few days after my order, the AI person had no order relating to my purchase. Approx 24 hours later there was a response to my initial query letting me know my order was being processed and when I could expect to receive it. After my order was located and processed all went perfectly and my order was received as promised.
October 19, 2026
Reply from Cases.com
Thank you for sharing your experience. We’re sorry our chat assistant couldn’t locate your order initially and for the confusion this caused. We’re glad our team clarified the status and that your order arrived as promised. We appreciate your patience and thank you for choosing Cases.com!
Great case
Great case. Would have been nice to purchase a glass screen saver together.
October 19, 2026
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Reply from Cases.com
We’re sorry the shipping took longer than you expected. Each product page lists its processing and estimated delivery times. Some of our products ship from overseas and require longer delivery times. We understand that waiting can be frustrating, and we appreciate your patience and feedback.
There's no compartment where the cards…
There's no compartment where the cards go and it's impossible to get to them without taking the cover off. Returns cost as much as the case. Don't waste your money
September 1, 2026
Unprompted review
Reply from Cases.com
We’re sorry the case’s card storage was difficult to access and didn’t meet your expectations. We also understand your frustration with the return shipping cost. Please contact our customer support team with your order number so we can review the issue and help with the available return options.
Three weeks from ordering to arrival
Three weeks from ordering to arrival? I realize that shipping from China takes a bit longer, but that's too much. After ordering I saw in others' comments that the delay is a problem for many, and cases.com's response that the delay is supposedly mentioned on the website, but the mention must be minimized or hidden because I didn't see any such notice. Gotta be a better way.
October 18, 2026
Unprompted review
Reply from Cases.com
We’re sorry for the three-week wait and that the delivery information wasn’t clear when you ordered. Each product page lists processing and estimated delivery times, and some products ship from overseas and take longer to arrive. We hear your feedback that this information needs to be more prominent. Thank you for sharing where we can improve.
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I completely got scammed
I completely got scammed? I never got my case.
October 1, 2026
Unprompted review
Reply from Cases.com
We’re sorry you haven’t received your case. We located your order under a different name, and the tracking shows a delivery scan. Please contact our customer support team so we can verify the delivery details with you and help investigate the missing package.
The product is wonderful
The product is wonderful, I love my Piel Frama Case so much! I want to shout out to Anna in Customer Service who went above and beyond for me to get my case before traveling. Thank you, Anna :)
September 23, 2026
Unprompted review
Helpful Dialogue
Communication was prompt and informative. Shipment was timely.
September 25, 2026
Unprompted review
Great product
Great product, timely delivery, and in perfect shape. The only spot where I'm confused is it does not seem to be magnetic. It could be user error too!
October 17, 2026
Unprompted review
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The delivery time estimate was…
The delivery time estimate was considerably inaccurate. The website noted a 7-10 business day wait. My order took 14 business days. I don't ask for much; just follow through on what is being offered.
October 14, 2026
Unprompted review
Reply from Cases.com
We’re sorry your order took 14 business days to arrive instead of the estimated 7–10. Each product page lists its processing and estimated delivery times, and some products are custom-made and ship from overseas and require longer delivery times. We understand your frustration when the stated estimate isn’t met, and we appreciate your patience and feedback.
I purchased an echelon phone case for a…
I purchased an echelon phone case for a Samsung A37 phone. The phone case broke in less than 6 weeks which is outside the 30 day warranty from case.com. I suggest future purchasers from case.com avoid echelon cases.
October 9, 2026
Unprompted review
Reply from Cases.com
We’re sorry your Echelon case broke after less than six weeks. Cases.com’s return and exchange period is 30 days, but additional warranty coverage may be available through the product manufacturer. Please contact our customer support team with your order number so we can help you explore any available manufacturer warranty options.
Quick and easy to complete the order
Quick and easy to complete the order. Exactly what I needed. No hassles and kept me posted on my order.
September 27, 2026
Unprompted review
Reply from Cases.com
Thank you for your review! We’re glad ordering was easy, you found exactly what you needed, and our updates kept you informed. Thank you for choosing Cases.com!
I found exactly the case I wanted for a…Moto G Power 2025
I found exactly the case I wanted for a Moto G Power 2025. The best part, I saw this case on Amazon, but I did not want to order from Amazon. So, I found the same case from Cases.com for less than Amazon! When 1/3 of Amazon's employees are on public assistance because they are not paid a living wage, I will not purchase anything from them. Love my case.
October 5, 2026
Unprompted review
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Shipping is Slooooooooow!
I ordered this case on 9/19 and I do not have it yet. Not happy with your delivery service - it has been in Illinois for over a week. I live in Michigan!
October 7, 2026
Unprompted review
Easy to find the case I needed for my…
Easy to find the case I needed for my new phone
October 6, 2026
Unprompted review
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