The product quality was good overall, especially the Bouncing case. However, the See-Through case was much easier to tear away from the rim after about one year of use. Compared with my previous... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just ordered. I have loved their products in the past but my friend lost my last card holder that was customized. This one did not have an option for customization. For some reason, I also could not u... See more
A bit on the expensive side, but I loved the collab with creators! I just ordered yesterday, so my case hasn’t arrived. My old Casetify case worked great, I’m sure this one will be the same. Only r... See more
I’ve received phone cases before and they are so nice. But I had difficulty trying to apply the 10% off and the whole ordering was difficult but I finally did it. Looking forward to the case to come i... See more
Company details
- #18 of 27 best companies in Cell Phone Accessory Store
- #88 of 116 best companies in Electronics Store
- #89 of 118 best companies in Fashion Accessories Store
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
157K reviews
Asks customers to review
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Bad comunication
They never send me updates about my product and neither other information related
August 16, 2026
The texture is very good.
July 13, 2026
Nice service & nice product
July 16, 2026
too much expensive.
August 20, 2026
Cute cases and sturdy
August 20, 2026
My son loves his phone case
My son loves his phone case. The case itself seems to be of higher quality..
July 21, 2026
Product is good
Product is good, just wish we were able to select print on certain basic styles
August 20, 2026
Super Easy!
September 10, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered a beautiful case for my new…
I ordered a beautiful case for my new phone, wait over a week to get it and it doesn't fit. Disappointing but I thought it would be an easy fix, WOW. A week of emailing and sending pictures that clearly shows the case is too small, and the much awaited response was another request for photos!???!! What???!!!!!! I just gave you the photos.
August 11, 2026
Unprompted review
Reply from CASETiFY
Hello there, We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Brooke @ CASETiFY
Your checkout page did not have column…
Your checkout page did not have column to key in first time purchase discount 10%, this is misleading information! So disappointed!
The website is so laggy! Poor!
August 20, 2026
Reply from CASETiFY
안녕하세요,
연락 주셔서 감사드리며, 해당 부분에 대해 진심으로 사과드립니다.
저희 팀원[Katica]이 이메일을 통해 연락을 드렸으며 고객님의 답변을 기다리고 있음을 확인하였습니다. 가능한 한 빨리 이 문제를 해결해 드릴 수 있기를 바라며, 해당 이메일로 다시 연락해 주시면 후속 조치를 취하도록 하겠습니다!
동시에 저희는 페이스북, 인스타그램, 엑스, 공식 웹사이트 등 다양한 플랫폼에서 여러분을 지원하고 있는 점 안내해 드립니다.
Katica @ CASETiFY
Still didn't receive my package was…
Still didn't receive my package was told it was coming yesterday the 19
August 14, 2026
Reply from CASETiFY
Hi James,
Thanks for taking time to share your feedback with us. Shipping is part of the key components we’re always looking to improve, so we appreciate your feedback on your experience.
Rest assured that the order was delivered already, so the parcel should be in your hand and it should be within the estimated timeframe that is originally indicated upon checkout on the order confirmation.
Please bear with us and we can assure that the courier is doing everything to expedite the process and have your order delivered within the timeframe.
If you still not received the order, please let us know and we’ll ensure it is taken care of.
Regards,
Brooke @ CASETiFY
The design is peeling less than 2 months
I love how it look and the design, but it’s already peeling from the design and it’s almost 2 months I got it. I love u product but this one was not what I was expecting. For the price I thought it will last more and not falling from the design.
July 13, 2026
Reply from CASETiFY
Hey Ariana! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! [This may happened to the technical issue we encountered with our system, resulting in the denial of your recent email/ message.] We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Brooke @ CASETiFY
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