CASETiFY Reviews 

I have been in contact with an agent for the past 3-4 days about my order 32626964. Both items were sent back to Castify. After a week, when my package was delivered back to the warehouse, one item was missing, and Castify won't refund me for an item they misplaced. I have also been trying to contact them for the last three days to return an item for order 32707852. Please have someone from the team contact me to return the order and process my refund.

Product design and customer service

Beautiful products, very good quality and service top tier.

This is my fourth Casetify case and I worry this is another company that demands the same price tag for a product with declining quality. My first one outlasted my phone. My second one disappointingly started to come apart where the case met the rubber lip. I purchased a third because I liked the graphics.

My fourth was a case for my IPhone 17 pro. Upon arrival, I immediately noticed the case was not smooth, like the design was sitting on top of the case. Within two weeks, the design started flaking off. This was a minimal polka dot type design on a clear case, so it’s noticeable. At this price point there should be no issues with the product in under a months time!

This makes me wonder if the quality of the drop protection has also changed. Like most companies over the last few years it feels like corners were cut and I won’t get the 2 to 3 years of use that I have from my other cases. So please be aware if you were a fan in years past this may be another company that no longer delivers the quality that you are used to.

I am leaving two stars because to date, I have never broken a phone using a Casetify case.

Anson Lo
Appreciate this collaboration with ALLOVERBABIES and Anson Lo!
Hope this collaboration will be happen again in I-phone 18 please

Do not order! My whole design peeled off in less than a month. For the price, it is not worth it.

Excellent quality and the colors never fade!

Pretty good

I ordered two Fold7 phone cases when the phone was first released. I was told delivery would take 6–10 days, but I ended up waiting two months to receive them, with no compensation or meaningful explanation.
More recently, one of the cases developed cracks after I had been using it for only months. As a Gold Member, I expected the case to be covered by a 12-month warranty. However, my warranty claim was rejected, and I was only offered a standard discount , the same kind of offer available to other customers.
Even worse, I can no longer find the Fold7 case on their website, despite the phone having been released less than a year ago. This makes the whole experience even more frustrating.
I m genuinely disappointed because I had been a loyal customer for years. Unfortunately, both the quality of the products and the level of customer service seem to have gone downhill. When you try to make a warranty claim, you are met with one excuse after another instead of a reasonable solution.
Why should customers continue paying a premium price for a CASETiFY case when there are other brands offering better quality at a much more reasonable price?
Premium price, but where is the premium customer service?
If you are considering buying a case for a new Android phone or the Samsung Galaxy Fold8, I would strongly suggest looking at other brands before buying from this company.

The order number is #27523527

Love these cases so much!

I love youe selection of different cases they are all so beautiful. The quality is excellent, both of my daughters have cases from this company. That is a testament to the quality they are very busy young adults doing a multitude of different things in various environments.

The only thing is it is the most expensive case I have ever bought. I wanted to buy the matching iPad case but I just couldn't not justify spending that much on a phone and iPad case. So I was priced out unfortunately. So no matching set unfortunately.
The website is easy to navigate and buy was a decent experience. I would purchase from the site again butbit might be awhile.

Their customer service is terrible and I won’t be purchasing from them again. They lose my package in their warehouse and did not want to give me a refund for the item. The order number is 32626964, I return the package and the item was received one week ago. But items was in the package and when it arrived they lose the item and told me that they couldn’t issue me a refund.

nice product.

I rated for good quality and details but poor transfer.

It's glad to see Casetify products designed by Anson Lo!
They all so beautiful and high qulity and I had a great shopping experience!

I love the cases but terrible customer service. I contacted a bunch about a broken case under warranty and no one ever reached out or got back to me.