CashForCars.com Reviews 

They did not follow Ohio law when transferring title. They told me the tow truck driver would give you an hour notice before arriving at the location for pickup instead. The tow truck driver just showed up then notified me he was here to pick up the car while I'm on the other side of town. So I rush back home to wait longer for him to come back. This experience was quite inconvenient and concerning about illegal or shady title transfer practices.
Adding to this review due to the reply from cash for cars. You should read the review before you reply. The driver wasn't late initially. He never notified me that he was going to be there just showed up. Then I rushed home to meet him stopping what I was doing to run across town to meet him where he did not notify me that he was there until he was there. The illegal practices or unlawful. Title transfer is due to not requiring a notary where Ohio title must be signed in front of a notary for the seller signature. These things did not take place

Liked that they picked up my old car and paid me (a very small amount) for it.

Didn’t like that it took about an hour on the phone to send the photos and all the info to the appraisal guy to get my quote, and it was less than half of the offer the website produced. He kept saying his internet connection was bad and he wasn’t receiving the photos. Would be great if they could just have me send the photos beforehand rather than having to take them and send them to someone who has bad service. He also kept making me resend my dashboard pics because the rpm meter wasn’t visible and was getting annoyed with me that I couldn’t find it, turns out my model of car doesn’t even have an rpm meter on the dash. He also scheduled me for a pickup on my workday and when I said that didn’t work he told me I had to call the place and reschedule.
When the guy picked up my car he told me to sign the title in an additional place that the instructions had not specified. When I dated it for that day, he told me to backdate it to the date I had signed the other blank. I did what he said, but I guess that was wrong because I had to then print out a correction form and mail it in to them stating I didn’t intend fraud.
Basically I’m glad my car is gone but wish communication was more streamlined so I didn’t have to waste a bunch of time doing extra stuff.

Was very easy to get quote online and schedule a pick up time. An agent called before pick up to make sure all the title details were taken care of so pick up was very easy! Got a check on the spot!

The initial quotation process went fine, but, the communication after that fell flat. The quoted pick up time of 24-48 hours was not honored. The company never told me they were going to be late picking up. They caused me extra storage fees. Even when I complained, the representatives refused to apologize or take any responsibility. I lost money and felt disrespected by the company. At the very least, I should have been informed that the pick up would be late. As it was, they took my title and my vehicle from the tow lot where it was being stored and then didn't record the title as being in hand. So, when I called to inquire about it, I was told I needed to produce a title in order to get my check. But, the pick up driver had my title! The company new from the very beginning that the car was at a tow lot and that I was being charged a storage fee. The only way I knew anything was ME calling, I think they should have informed me of the problem and made an effort to at least apologize and make it right with me as a customer. I cannot in good conscience recommend this company to anyone and will actively tell anyone to NOT use them. This is not an honest or fair way to do business.

Losing the use of my car and having to write it off as a total loss due to an engine issue was very disappointing, but dealing with Cashforcars.com was not. They gave me the best offer and walked me through the simple process to sell the car to them. The only reason I gave them 4 stars and not 5 was because a day after the sale I was contacted a couple times by them as they asked me to send in the title. I provided the title and the keys to the driver as I was told to do when they picked up my car, so evidently they need to work a little better on their internal communication and record keeping. That must have been resolved as I have not been contacted since. Other than that, everything went well. The tow driver gives you the check when he picks up the car.

We gathered some info for you that you asked for. We had everything for you(title, etc.) IT was picked up on time and things fit into place.

Told on Friday the dispatcher would call Monday to schedule time/date for pickup. No call Monday. Or Tuesday. I called the local number. (1 mile from me) They had no record of anything. Called one of the cell numbers that had called previously the next day. Finally received sale ppwk that was supposed to be sent the previous friday. Dispatcher finally called Thursday to pickup on Friday. That and every time anyone calls it's from a different number showing different states. All but local office has very poor communication and customer service from all over the country. Residential workers I believe. They also kept calling me, the owners friend despite having been given a primary phone for the vehicle owner and title holder. I am giving the review as well since they also sent THAT to me and not the owner of the truck. I ended up setting up well over half the arrangements on her behalf as a result. Tulsa copart location that is nearby and picked up the truck has it together far better and was a good experience as it all should have been.

We're talking to an attorney. We were paid the agreed amount. First, we received a call from a tow truck driver who said he was on his way. He arrived with a flat bed U Haul. After having some trouble loading the vehicle he tried to offer us $50 cash. This wasn't what we agreed on, so we called the main number. The person who answered explained the guy was not using their website. Somehow our information was leaked. The driver became very aggressive when we refused his offer and did not want him to take the vehicle. I was able to deescalate the situation and get him to drop the vehicle. I did have to go after him to get the title back. The next day a "real" driver came and had a proper check and we were on our way. I have called and requested a call back from management but have not heard from anyone. This could have been a very bad situation because our information was accessible to som one who shouldn't have had it.

I really loved that the quoted price stays the same. The pick up was seamless and agent was super helpful. I understand needing to see the signed title but more of an explanation needs to be given about why this is needed. People are wary of scams.

Excellent communication. Sandeep and his team carefully walked me through the entire process, and even helped correct a mistake that I made signing the title. I got more than I expected for my old truck that didn't run, the entire process was easier than I thought it would be, and it was quick. It took less than 24 hours from the time that I completed the online questionnaire until I had a cashier's check in hand. I would whole-heartedly recommend their service to friends and family.

The driver picked up the car and did not notify us tp meet him with the title and get our check. We still have not received our check but you have the title.

Overall I had a great experience selling my car. The only thing was the payout price for my car changed three times. Other than that, it was very smooth and they were very patient as I had to wait for another title to me mailed to me.

I am pleased with Cash For Cars. I was leery at first, with taking a picture of my title and sending it. However, the process was so effortless and my tow truck driver was so patient and accommodating. I am happy with the overall process with selling my vehicle to them even though it was bittersweet having to let go of a vehicle I literally paid off less than two years ago. Thank you for your professionalism and the hassle-free process.

The car offer was good for the condition of the vehicle. There was good communication as the sale process took place. Specifically, there was a clear example provided about how to get the title prepared for transfer of ownership. CashForCars picked up the car per the specified time and had a check ready. Tow truck driver was courteous.

Easy to deal with , made an honest offer , same day wrecker showed up with a check , I signed the title and away the car went. And all that late on a Friday afternoon.

It’s definitely not as easy or streamlined as they make it sound. From the start, the process is frustrating and completely misleading compared to how it’s advertised. You begin by filling out a form online, which seems simple enough — but that’s where the chaos begins.

Shortly after, you’ll receive a call from someone with terrible customer service skills. In my case, the rep asked the same set of questions over and over, even after I had already answered them clearly. It felt like I was being interrogated for no reason, and she wasn’t listening to a word I said. What was worse — she kept saying things like, “I don’t think I can get you more money,” and “That’s all you’re going to get,” even though I never once asked for a higher offer. I told her multiple times that I was satisfied with the quote. I wasn’t trying to negotiate — I just wanted the process to move forward. But she kept repeating herself as if I was arguing, and it felt incredibly condescending.

Then came the real mess: she barely explained the steps that would follow. There’s no clear communication, no real guidance — just vague instructions and a bunch of disconnected tasks you’re expected to figure out on your own. I had to jump through a ridiculous number of hoops before anything could even be scheduled. You can't move forward with a pickup until you send a picture of the signed title, and in certain states (like mine), that title has to be notarized before it's accepted. They don’t tell you that upfront.

Once the photos are sent in, you’re not done. You have to *text* them to the original rep, and then *call* a completely different number just to arrange the actual pickup. You would think with all the technology and automation they claim to have, this would be streamlined — it’s not. It’s outdated, clunky, and all over the place.

Then you find out they don’t offer same-day pickup — despite what their site or ads might suggest. According to the actual tow company handling the pickup, they *don’t allow* or *like* doing same-day service. Instead, they only schedule pickups Monday through Friday, and even then, you’re not given an exact time. They schedule you within a vague four-hour window (either morning or afternoon), and you’ll get a call roughly one hour before the driver shows up. So if you’ve got a tight schedule or need anything predictable, good luck. It’s all based on their convenience, not yours.

To make matters worse, you’re dealing with multiple people, often calling from overseas — in my case, mostly from India. They don’t seem to be on the same page, and most of them don’t have a clear understanding of how the process is actually handled locally. You’ll spend more time repeating yourself than actually making progress. No one explains things thoroughly, and you’re left to piece together how everything works on your own.

This experience was the complete opposite of what their glowing reviews had me expecting. It wasn’t easy, it wasn’t fast, and it definitely wasn’t customer-friendly. It was time-consuming, stressful, and full of miscommunication. I don’t leave reviews often, but people need to know what they’re actually walking into. This whole thing was exhausting and honestly just sad — they really need to do better.

Well it started off pretty good. Seemed pretty easy. They gave me a decent quote and were supposed to come pick it up. They actually routed it to a different department and ended up offering us about 2/3 of the original offer. Another huge problem arose for pick up. The same day I started working with them, a scam artist contacted me on my phone, trying to pick my car keys up and the title. He had my name and vehicle information. Luckily, it clicked quickly for me, and I called the company to verify them. They were not legit! The cars for cash folks struggled to comprehend what was happening or how too prevent my car from getting stolen.

My vehicle was to be picked up from a body shop. I was told twice that on pickup day I would get a call at least one hour before the pickup which would allow me enough time to coordinate with work to leave and be at the shop to insure nothing was owed to the shop, to hand over the title, and to receive the check. During setting up the pickup I confirmed two additional times that I would reca call at least an hour before to give me time to get there. On the day of pickup I received a call from the driver and I could not understand a word he was saying. The shop called me back and said the tow truck driver was there waiting for me. I was then thrown into the mad rush to get to a stopping point at work and get over there before the driver left. The frantic exchange soured what would’ve been a good experience.

It was great here. Everybody was very courteous and the price of the vehicle was really good. I have no complaints.

I wish, once I called to inquire, that the initial contact (Prevete) was the ONLY contact. I was contacted by 3 or 4 others, trying to get my full info each time. Why more than once? It’s wasteful and excessive, bordering on harassment. Not a good look.
The tow co ( Ernie’s Towing in Northampton MA) was great once I got past the lying dispatcher who claimed she called me twice early morning when she never called til 11:45am. I’d all along requested to be met at 8-9am.
The driver, Dakota, forgot to call me an hour before his arrival. He ended up calling me when we were 5 minutes out, and he had just arrived. Otherwise, Dakota was great, gave me the check, as I handed over two fobs (no keys - push to start), and the signed title.
It was a good bit annoying, but overall a good experience.

Catherine M Western MA