CashForCars.com Reviews 

8,874
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the smooth, straightforward transaction process and mention that staff members are exceptionally courteous, helpful, and professional throughout every single interaction. Many people found the vehicle evaluation very fair, the initial documentation steps simple to complete, and the pickup service remarkably fast. Some reviewers were not happy with communication issues, long waiting times, and unexpected price adjustments experienced during vehicle pickup. Individuals also mentioned occasional delays when trying to schedule towing services, along with frustrating difficulties getting clear and timely updates from various customer support agents.

What people talk about most

Service

Users describe ambiguous interactions with service, as some reviewers experienced prompt and courteous pickup... See more

Staff

Customers consistently note ambiguous experiences with staff, as reviewers frequently highlight helpful,... See more

Price

Customers had ambiguous experiences with price, as many reviewers reported receiving fair, high, or even... See more

Customer service

Consumers find customer service to be deeply frustrating due to unreturned calls, long hold times, and... See more

User experience

People report positive experiences with user experience, highlighting that the whole process was incredibly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Setting up this transaction was simply and easy and the offer was higher than several other companies I reached out to. There was an issue at pickup with the offered price. Cash For Cars followed up... See more

Rated 4 out of 5 stars

Easy fast and fair, CashForCars.com made selling my old vehicle straightforward and stress free. Free pickup, quick payment, and great service

Rated 4 out of 5 stars

Interesting reading the reviews after I sold my car. I might have been more skeptical if I had read them first but my experience was a lot better than others have faced. Starting off, I did the thing... See more

Rated 4 out of 5 stars

The drop off was great I think the offer could have been a little stronger, but everything was as promised.


Company details

  1. Car Dealer
  2. also in
  3. Car Accessories Store

Written by the company

CashForCars.com is the easiest way to sell your car, truck, SUV, motorcycle, RV or boat. Award-winning customer service, competitive offers and free nationwide towing set us apart from the competition. Call 866-802-0834 to speak with a vehicle purchasing agent today!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.3

All reviews

(8,874)

253 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
title

Rated 1 out of 5 stars

This is hands down the most…

This is hands down the most unprofessionally run operation I have ever dealt with. At first, everything seemed quick and efficient, but that was just a mirage. Their entire customer support is outsourced to people who have absolutely no clue what they’re doing. Every rep asks for different forms, none of them make sense, and there is zero logic in their process.

I have a car, a title, and we agreed on a price—it should be simple, right? Wrong. After 25 painful phone calls, we are still not done because these people are completely incompetent. I don’t want to use profanity, but this is beyond frustrating and borderline insanity.

No one should have to deal with this level of incompetence. Stay away from these people at all costs. This isn’t a joke; this is straight-up embarrassment. Do yourself a favor and take your business elsewhere.

February 25, 2025
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Rated 5 out of 5 stars

Hassle Free

Called with ETA and showed up promptly, confirmed online information and wrote the check swapped title and keys and then towed it away.

February 14, 2025
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Reply from CashForCars.com

We appreciate you taking the time to share your experience. We're glad to hear that you found our service efficient and reliable.

Regards,
CashforCars.com

Rated 4 out of 5 stars

Good experience, could use a better process

I am happy that Cars for Cash gave me a few hundred dollars more than my local salvage, but the process could have been a bit easier. Although there was a lot of follow-up from Cars for Cash, there was some miscommunication on how the title needed to be signed over, which cost us more money at the DMV. I would recommend Cars for Cash sending a document with a step-by-step procedure telling cusotmers how the process will go. The person/s helping me were courteous and very nice, but the miscommunication on signing the title over cost me more money than I was hoping.

February 14, 2025
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Reply from CashForCars.com

We appreciate you taking the time to share your experience. We understand that the process of selling a car can be complex, and we strive to make it as smooth as possible for our customers. We're sorry to hear that there was some miscommunication regarding the title transfer, and we'll take your feedback into consideration as we continue to improve our processes. We value your feedback and will use it to enhance our customer experience.

Regards,
CashforCars.com

Rated 5 out of 5 stars

Easy and GREAT payout

The process was SO easy. We had a vehicle that was totaled after an accident and we got more for our car from Cash For Cars than from any local salvage yard. The pickup process couldn't have been easier. A tow truck showed up, handed me a check, I handed them the title and they took the car. Done!

February 12, 2025
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Reply from CashForCars.com

We're thrilled to hear you had such a positive experience! We strive to make the process as simple and hassle-free as possible for our customers. We're glad you were happy with the amount you received for your vehicle and the smooth pickup process. Thank you for sharing your feedback!

Regards,
CashforCars.com

Rated 5 out of 5 stars

My experience was great

My experience was great! Very easy process with no hassles. They gave the best quote for my SUV! All I had to was hand over the keys and title, the young man that picked up my SUV was very pleasant. I would rate 10/10 and definitely would recommend to friends and family.

February 11, 2025
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Rated 1 out of 5 stars

Car stolen without paying the agreed sale price

I was offered a check in exchange for the car and title. The check was to be mailed immediately upon pickup. The check never arrived. When I questioned and demanded it be addressed, I was given excuses that the title had been lost. Two months later, no one will provide assistance or answers.

December 17, 2024
Rated 5 out of 5 stars

Nice and easy

Nice and easy. Even helped with lost title. Picked up on schedule time. Only down side it took a week for check to clear. Would absolutely use again if needed

February 7, 2025
Rated 5 out of 5 stars

Easy to do i called

Easy to do i called, got a price, they answered my questions, scheduled an appointment for pick up, which i had to change and was able to do quickly and easy. The driver messaged me when he was at the pick up location which was right on time i signed over the title and received a check for the amount quoted. Perfect and everyone i dealt with was super nice.

February 5, 2025
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Reply from CashForCars.com

We appreciate you taking the time to share your positive experience. We're glad to hear that you found our process easy and efficient. We strive to provide excellent customer service and it's rewarding to know that our team met your expectations. We value your feedback and will continue to work hard to ensure a smooth and positive experience for all our customers.

Regards,
CashforCars.com

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Rated 4 out of 5 stars

Cash for cars was pretty easy to set an…

Cash for cars was pretty easy to set an appointment and they showed up and had a check ready when I hand over the keys and title and let me sign off on their mobile device. Offer was a little lower than another company (hence 4 stars) but the other company never picked up the vehicle even after 3 appointments. This company works with Copart and is legit.

February 7, 2025
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Reply from CashForCars.com

We appreciate your feedback and are glad to hear that you found the appointment process easy and that our team was prepared with a check when you arrived. We understand that you received a slightly lower offer than another company, but we're pleased that you ultimately chose us due to their inability to pick up your vehicle. We value your business and strive to provide a smooth and reliable experience for our customers.

Regards,
CashforCars.com

Rated 3 out of 5 stars

Ash was helpful but payment process is poor and needs work

Ash was helpful. Parts of the payment process was unclear and incorrect. First, I expected to get paid in cash in light of the company name. Ash informed me payment would be made with a company check that I could cash at Walmart. But Walmart declined because the check I was given was handwritten, not printed as required by Walmart. I had to deposit the check in my bank which cleared a day later. That’s not a reasonable, fair or acceptable process being I had signed the title over to C4C/Copart and turned over physical control before the check clear. A cashier’s (bank) check is a fairer approach. Until that process is improved, I will be wary to recommend CashForCars/Copart.

February 4, 2025
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Reply from CashForCars.com

We appreciate you taking the time to share your experience. We understand your frustration with the payment process. We strive to provide a smooth and transparent experience for our customers. We will take your feedback into consideration as we continue to improve our processes.

Regards,
CashforCars.com

Rated 5 out of 5 stars

Easy as it could be

Easy as it could be. A couple phone calls, Title, check and done.

February 3, 2025
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Reply from CashForCars.com

We appreciate you taking the time to share your positive experience. We're glad to hear that the process was straightforward and efficient for you.

Regards,
CashforCars.com

Rated 5 out of 5 stars

Called them & my car was picked up the…

Called them & my car was picked up the next day. As long as title is clear and no leins smooth transaction.

January 31, 2025
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Reply from CashForCars.com

We appreciate your feedback and are glad to hear that you had a smooth experience with our service. We strive to make the process as convenient as possible for our customers.

Regards,
CashforCars.com

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Rated 5 out of 5 stars

Painless

I was very happy with how quick and easy it was for me to sell my still running, high-mileage (365000 miles) Honda. The hardest part was trying to remember where I put the title! After getting an offer from the website, I was contacted promptly and walked through the steps that would occur. After a phone conversation on a Friday afternoon where we exchanged some info, I had a truck at my house Monday morning to pick up my car. I handed over the title, got my check, and car gone. Much easier than having tire-kickers come to your house and haggling over a vehicle you just want gone.

January 27, 2025
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Reply from CashForCars.com

We appreciate you taking the time to share your positive experience. It sounds like you had a smooth and hassle-free process selling your Honda. We're glad to hear that our service made it easy for you to get rid of your car without the stress of dealing with potential buyers. We strive to provide a convenient and efficient way for our customers to sell their vehicles, and it's rewarding to hear that we met your expectations.

Regards,
CashforCars.com

Rated 5 out of 5 stars

Great Experience and super easy to work with.

My experience with Cash for Cars was great. Everything was easy and as promised over the phone. I got a quote for my vehicle that was fair and I agreed to it. They requested a picture of my title to schedule the pickup. I was leery about this but was assured by my state Attorney General's office that this was reasonable for buying a car this way so I sent the pictures. I had a quote from another company that was less and they had told me that it was guaranteed and companies will promise a higher number over the phone and give less when getting the vehicle. This was not the case with Cash for Cars. The price was what was agreed to and the pickup driver made the check on the spot and I gave him the title and keys and he loaded the vehicle. One of the best experiences I have had with a company.

January 27, 2025
Rated 5 out of 5 stars

The process was straight forward

The process was straight forward and timely. From first phone call to pick up was only a week. It would have been sooner had I gotten the title notarized sooner.

January 27, 2025
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Reply from CashForCars.com

We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process straightforward and timely. We strive to provide a smooth and efficient experience for our customers.

Best regards,
CashforCars.com

Rated 5 out of 5 stars

Simple easy process!

The process was really simple. After inputting the info for my car. They made an offer. Was way better than a dealer trade-in value. After sending a few pictures and doing the title work, they made arrangements for pickup. The driver was very friendly and helpful.

January 22, 2025
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Reply from CashForCars.com

We're thrilled to hear about your positive experience! It sounds like you had a smooth and efficient process, from the initial offer to the pickup. We appreciate your kind words about our driver's friendliness and helpfulness. We strive to make the process as seamless as possible for our customers.

Regards,
CashforCars.com

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Rated 5 out of 5 stars

They provided the best value for my car

They provided the best value for my car that had a defective transmission with only 90k miles. It was fast and efficient. Loved that they came to the dealership to pick-up the car where they presented the check and I presented the title.

January 21, 2025
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Reply from CashForCars.com

We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and value to our customers, and we're glad we were able to meet your needs. We're committed to making the process as smooth and efficient as possible.

Regards,
CashforCars.com

Rated 4 out of 5 stars

Quick and easy

The process was relatively simple and straightforward. I started to fill out the information on my phone and before I could finish I got a call. I was at another dealership so I brought the keys and title to the office and they picked up the car the following day. A check was FedEx to me the next day.

January 22, 2025
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Reply from CashForCars.com

We appreciate you taking the time to share your experience. We're glad to hear that the process was straightforward for you. We understand that unexpected calls can be disruptive, but we're pleased that our team was able to accommodate your schedule and complete the transaction efficiently.

Regards,
CashforCars.com

Rated 4 out of 5 stars

Car Sale Review

I had a good experience selling my car to cash for cars. I'm the type of person that does her research and this case was not different. When I decided my car needed to be sold I got quotes from all places I possibly could and I can say that cash for cars gave me the most amount of money for my vehicle. Costumer service was helpful and had no issue answering all my questions and explaining the process to me. If there is anything I would like to give constructive criticism on is the towing/pick up part of the sale. They could not give me an exact day or time range for when the car would be picked up. I needed to be able to plan in advance due to work and I was told perhaps tomorrow and then that day would pass and car was not picked up. The most they would plan to give me in advance is an hour before pick up day and time which is not enough notice for me to leave work. At the end, I was given the option of giving them permission to pick up the car whenever and I would have to meet them in the office after to exchange the title for my check. Overall, I think it was a good experience and I would sell to them again and reccomend others to check them out if they are selling a car.

January 24, 2025
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Reply from CashForCars.com

We appreciate you taking the time to share your experience with us. We're glad to hear you were satisfied with the overall process and that you received a fair price for your vehicle.

We understand your frustration with the uncertainty surrounding the pick-up time. We strive to provide our customers with a seamless experience, and we acknowledge that the lack of a specific pick-up time range can be inconvenient. We will take your feedback into consideration as we continue to improve our processes.

Regards,
CashforCars.com

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