Cash for Gold USA Reviews 

2,191
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,229 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that selling precious items is remarkably simple, transparent, and fast, making the entire procedure completely stress-free for first-time sellers. People deeply appreciate the friendly guidance provided throughout the transactions, ensuring everyone feels comfortable and well-informed from the very beginning until the end. Some reviewers were not happy with the initial estimates, mentioning that the first appraisal values calculated online were significantly lower than anticipated. Despite these financial discrepancies, customers frequently note that support representatives are approachable and willing to discuss fair adjustments upon request.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the fast, efficient, and professional... See more

User experience

Users describe positive interactions with user_experience, highlighting that the process is consistently... See more

Price

Customers consistently note positive experiences with price, highlighting fair and reasonable quotes for... See more

Staff

Reviewers mention positive feedback about staff, highlighting extremely helpful, courteous, and professional... See more

Payment

Customers had positive experiences with payment, highlighting fast payouts and smooth transactions that often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never used a service like this before, I really wasn’t sure what to expect. The entire process ended up being much easier than I imagined. Communication was excellent every step of the way, a... See more

Company replied

Rated 5 out of 5 stars

The transaction was so smooth and quick! I sent in quite a bit of jewelry and coins and was hoping for a larger amount, but considering what they could keep, the price which was $470 seemed fair. They... See more

Company replied

Rated 5 out of 5 stars

Not gonna lie I was alittle skeptical about mailing in gold jewelry but im glad I did. They did great on communication from start to finish. Very honest and forthcoming with information. First offer w... See more

Company replied

Rated 5 out of 5 stars

Fast friendly service. It took less than 24 hours from the time I dropped off FedEx envelope to the time I received my appraisal. I will definitely recommend and use Cash for Gold USA again in the fut... See more

Company replied


Company details

  1. Gold and Silver Trading Company

Written by the company

Sell your gold to Cash for Gold in USA and get more money than our competitors. We buy gold, silver and diamonds in any form like coins, jewelry, Rolex watches, engagement bands, gold chains, sterling silver flatware and more!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,191)

1,226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It has been a pleasure doing business…

It has been a pleasure doing business with you.

August 7, 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you so much, Pauline, for your kind words! It was truly our pleasure to work with you as well. At Cash for Gold USA, we strive to make every transaction smooth, professional, and enjoyable, so we're delighted to hear you had a positive experience. We sincerely appreciate your trust and the opportunity to earn your business. Thank you for taking the time to leave a review, and we look forward to helping you again whenever you need us.

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Rated 5 out of 5 stars

Very Efficient and Kind!

August 7, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you, Bruce, for your wonderful review! We're delighted to hear that you found our team both efficient and kind. Providing fast service while treating every customer with courtesy and respect is something we take great pride in at Cash for Gold USA. We truly appreciate you taking the time to share your experience and are grateful for the opportunity to earn your business. Thank you for choosing Cash for Gold USA, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Fast and safe service will use again…

Fast and safe service will use again !!!!!

August 6, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you for the wonderful 5-star review! Knowing that you felt confident and secure throughout the process means a great deal to us. Our goal is to make selling your valuables as convenient and worry-free as possible while keeping everything moving quickly from start to finish. We're grateful for your trust and even more excited to hear you'd use Cash for Gold USA again. Thanks for choosing us, and we appreciate your support!

Rated 5 out of 5 stars

Fast friendly service

Fast friendly service. It took less than 24 hours from the time I dropped off FedEx envelope to the time I received my appraisal. I will definitely recommend and use Cash for Gold USA again in the future. 5 stars

August 6, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you for the fantastic review! We're so glad to hear everything moved quickly and smoothly from the moment you dropped off your FedEx package to receiving your appraisal. Providing fast, friendly service and keeping the process simple is exactly what we strive for. We truly appreciate you trusting Cash for Gold USA with your valuables, and it means a lot that you'd recommend us to others. We look forward to helping you again whenever you need us. Thanks again for the five stars!

Rated 5 out of 5 stars

Incredibly easy and fast

Incredibly easy and fast. I would do it again.

August 6, 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you, Donna, for your wonderful review! We're thrilled to hear that your experience was incredibly easy and fast. Making the process simple and convenient is exactly what we strive for every customer. We truly appreciate you choosing Cash for Gold USA and are grateful for your trust. It means a lot to know you'd use our service again in the future. Thanks for taking the time to share your experience and for the five-star recommendation!

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Rated 5 out of 5 stars

Drew made it right!

There was some confusion on my part of the deal and Drew was very kind and made it right. Thank you Drew!

August 6, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you, Jeri, for sharing your experience! We're so glad Drew was able to help clear up the confusion and make sure everything was resolved to your satisfaction. Providing honest, attentive customer service is something we take great pride in, and it's wonderful to hear Drew made such a positive impression. We'll be sure to pass along your kind words to him. Thank you for choosing Cash for Gold USA, and we truly appreciate your support!

Rated 5 out of 5 stars

Easy process

Easy process

August 6, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you, Ronald, for your review! We're happy to hear you found the process easy from start to finish. Our goal is to make selling your valuables as simple, secure, and convenient as possible for every customer. We appreciate you choosing Cash for Gold USA and taking the time to share your experience. We hope to have the opportunity to serve you again in the future!

Rated 5 out of 5 stars

SMOOTH TRANSACTION

I like that the process was easy, and fast. I will be recommending your company to friends. Thank you!

August 5, 2026
Unprompted review
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Reply from Cash for Gold USA

Thanks for taking the time to share your experience! We're so glad to hear the process was smooth, fast, and easy from start to finish. Making selling your valuables simple and stress-free is exactly what we strive for every day at Cash for Gold USA. It means a lot that you'd recommend us to your friends, as referrals are one of the greatest compliments we can receive. We truly appreciate the opportunity to earn your trust and your business. If you ever have more items to sell, we'll be here to help. Thank you again for your recommendation and for choosing Cash for Gold USA!

Rated 5 out of 5 stars

Great experience

Great experience! Thank you

August 5, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you, Sara, for your kind words! We're thrilled to hear you had a great experience with Cash for Gold USA. Even a short review like yours means a lot to our team and lets us know we're delivering the level of service we strive for. We work hard to make every transaction simple, transparent, and efficient from start to finish. We truly appreciate you choosing us and taking the time to leave a review. If we can ever help you again in the future, we'd be happy to do so. Thanks again for your support!

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Rated 5 out of 5 stars

Stays in contact with customer

Stays in contact with customer. Quick return on appraisal and payout.

August 5, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you, Jackie, for your thoughtful review! We're happy to hear that you appreciated the communication throughout the process and that your appraisal and payout were completed quickly. Keeping our customers informed every step of the way is something we take great pride in, and we're glad it made a positive difference in your experience. At Cash for Gold USA, we work hard to provide a smooth, transparent, and efficient service from beginning to end. We truly appreciate your trust and your feedback. Thank you again for choosing Cash for Gold USA, and we hope to assist you again in the future!

Rated 5 out of 5 stars

While I wasn’t expecting the quote I…

While I wasn’t expecting the quote I was given for my items, the overall experience was positive. A gentleman by the name of Drew was quite helpful and understanding of my decision and offered to have my items reevaluated for a higher appraisal. Even though I didn’t accept their offer this particular time, I definitely would consider their services in the future.

August 4, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you, Michael, for sharing your honest feedback and for giving us the opportunity to earn your trust. While we're sorry our initial offer didn't meet your expectations, we're glad to hear that Drew was helpful, understanding, and willing to explore every option to ensure you received the most accurate appraisal possible. We never want anyone to feel pressured, and we're happy to return items at no cost if an offer isn't the right fit. At Cash for Gold USA, our goal is to provide a transparent, respectful, and straightforward experience regardless of the outcome. We truly appreciate your willingness to consider us again in the future, and we'd be grateful for another opportunity to serve you. Thank you again for your thoughtful review.

Rated 5 out of 5 stars

The entire experience was smooth

The entire experience was smooth. I will definitely use again!

August 4, 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thanks, Katie! The best experiences are often the ones that feel effortless. We're delighted everything went smoothly from start to finish and even more excited to hear you'd choose Cash for Gold USA again. Earning repeat customers is something we never take for granted, and we truly appreciate your confidence in our team. Thank you for your support, and we look forward to serving you again.

Rated 5 out of 5 stars

Every thing went exactly like they said…

Every thing went exactly like they said it would they kept me posted though every step of the process I have no complaints at all I would definitely use them again and wil recommend them to friends

August 4, 2026
Unprompted review
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Reply from Cash for Gold USA

Reliability is one of the biggest compliments we can receive, Robert, and we're so glad we delivered on every promise. Keeping customers updated throughout the process is something we take seriously because we know peace of mind matters just as much as a fair offer. Thank you for trusting Cash for Gold USA with your valuables. We truly appreciate your recommendation and look forward to helping you again whenever the need arises.

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Rated 5 out of 5 stars

They were great at getting a quote back…

They were great at getting a quote back to us very quickly. Instructions were easy. Super satisfied with this company

August 3, 2026
Unprompted review
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Reply from Cash for Gold USA

Nothing is more satisfying than hearing the process was as easy as we intended it to be. From clear instructions to a fast turnaround on your appraisal, we're glad every step met your expectations. Thank you for giving Cash for Gold USA the opportunity to earn your business. Your satisfaction means a great deal to our entire team, and we appreciate you sharing your experience, Deb.

Rated 5 out of 5 stars

This is a great company to work with

This is a great company to work with. Their customer service is superb.

August 3, 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you very much, Virginia. Exceptional customer service is something we never take for granted, so thank you for recognizing our team's efforts. We believe every customer deserves prompt communication, honest guidance, and a process that's easy from beginning to end. It means a great deal to know you enjoyed working with us, and we're grateful you chose Cash for Gold USA. We look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

Fast bussiness resolved✨✨✨

Woowww very happy with my experience with CFGU !!!! Everything was so easy , fast and smooth .

August 2, 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Isa! Your excitement made us smile! We love hearing that the entire experience felt quick, simple, and completely hassle free. Making the process easy while delivering fast service is exactly what we set out to do every day. Thank you for choosing Cash for Gold USA and for sharing your enthusiasm. We truly appreciate your support and hope to help you again in the future.

Rated 5 out of 5 stars

They were very fast and efficient with…

They were very fast and efficient with their offer. Great customer service! I was completely satisfied with cash for gold!

August 3, 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Nothing is more rewarding than hearing a customer walked away completely satisfied. We are delighted the appraisal was completed quickly, the process was efficient, and our team delivered the level of service you deserved. Thank you for placing your trust in Cash for Gold USA. We truly appreciate your kind words and look forward to serving you again whenever the opportunity arises.

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Rated 5 out of 5 stars

The team is in direct contact since the…

The team is in direct contact since the moment you reach out. they keep you in the loop every step of the way and answer all of your questions. they are fair, professional and outstanding. they will have our future business

July 31, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you, Gabby. Reviews like yours are exactly what we hope to earn. Staying connected throughout the process isn't just good customer service, it's how we build trust. We're delighted our team was able to answer your questions, keep you informed, and provide an experience you found fair and professional. Knowing you've chosen Cash for Gold USA for your future business is the highest compliment we could receive. Thank you for your confidence and support.

Rated 4 out of 5 stars

Thought it was fast

Thought it was fast. Got quote with in a few hours of their receiving the package. Initial quote was low in my opinion but I was able to negotiate a higher price.

July 31, 2026
Unprompted review
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Reply from Cash for Gold USA

We're glad the speed of the process exceeded your expectations, Joanne, and that you received your appraisal just hours after your package arrived. We also appreciate that you gave us the opportunity to discuss your offer. We never want customers to feel they can't ask questions or request another review, and we're pleased we were able to reach a value that worked for you. Thank you for choosing Cash for Gold USA, and we hope to earn your business again in the future.

Rated 5 out of 5 stars

They always keep me informed

They always keep me informed.
No cost to me to send it and very quick answer.

July 31, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you, Juliann. Our favorite part of your review isn't that the process was quick, it's that you never felt left in the dark. Selling precious metals should feel simple, not stressful, and we're glad we could deliver that experience. Thanks for choosing Cash for Gold USA.

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