Games look smooth and colorful, I’ll admit, but my balance just drains. Even the “low volatility” slots didn’t keep me playing long. Pretty pictures don’t help when you’re re-depositing all the time.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
the wagering counter only updates when a round closes, which sounds minor until you play a slot with a feature that carries over. mine sat at £310 of £1,000 all evening and nothing moved, and support... See more
I entered two different bonus codes from emails and both gave some generic error. Support said they were “for selected accounts only”, but why send them to me then? Feels sloppy and frustrating.
is it just me or do slots feel way more personal than other games? like that digital wizard is actively laughing at my misery
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Layout constantly changing
Every few days something shifts on the site. Buttons move, menus change, new popups appear. I get they’re updating, but it makes it hard to build any familiarity. Just when I learn where something is, they move it.
i thought verified meant verified
i thought verified meant verified. it appears to mean verified until you win, because the account went through a second KYC after a £180 win when nothing about my details had changed in between
no patience for a lobby that makes you…
no patience for a lobby that makes you hunt. typed three letters of the title, nothing.
typed the whole thing, found it. opened it, and it wanted a page refresh before it would run. by then i had lost interest entirely.
the second agent had clearly not read…
the second agent had clearly not read the first conversation, because she asked me to explain the missing £40 deposit from the beginning after i had already sent screenshots
tried to cancel a withdrawal on the…
tried to cancel a withdrawal on the phone and the confirm button hides behind the keyboard, couldnt reach it, ended up digging out the laptop to stop £40 going back into the balance
so the terms changed between me…
so the terms changed between me depositing on the 4th and cashing out on the 20th, because the pending window went from 24 hours to 3 days. no email, no notice, and no dated version to compare against.
a deposit limit that renews on a…
a deposit limit that renews on a rolling 7 days rather than a fixed week is not the same thing at all, and the page calls both weekly without distinguishing. mine renewed 3 days earlier than i had counted.
5 months.
5 months.
9 deposits, all instant.
4 cashouts, average 6 days.
2 bonuses, one voided on a rule i had never seen.
3 document requests, 2 for the same statement.
nobody has explained any of it.
had half an hour before work and spent…
had half an hour before work and spent ten minutes of it waiting on a live blackjack seat that never came free, while the lobby kept telling me tables were available in that section
registration was quick enough
registration was quick enough, no complaints there, but the £85 withdrawal has sat pending since thursday and the history page just says processing with no date next to it
three days
three days, four chat messages, one email that never arrived, and the £95 cashout is still sitting in pending. the money has not left, it has not stayed, it just hangs there.
the deposit limit works
the deposit limit works, i will grant them that. the loss limit does not appear to count bonus funds at all, so a £30 loss on a bonus balance never showed against the cap i had set.
i did not know a time out could be…
i did not know a time out could be cancelled by just logging back in. set a 24 hour one on the friday, logged in on the saturday morning, and it let me deposit straight away
the wagering counter only updates when…
the wagering counter only updates when a round closes, which sounds minor until you play a slot with a feature that carries over. mine sat at £310 of £1,000 all evening and nothing moved, and support called that normal.
the KYC email lands in spam every…
the KYC email lands in spam every single time, which they know because 2 agents have said as much... and nothing on the account page tells you a document has been asked for.
deposits instant
deposits instant
cashouts 5 to 7 days
bonus terms in 3 places with 3 figures that do not match. documents wanted after the request rather than before..
the slots are the only part behaving as described
was trying to set a monthly cap while…
was trying to set a monthly cap while the kids were shouting and could not find the page... it is under account, then settings, then a tab called play controls
nothing on the cashier
i didnt realise the bonus pot and the…
i didnt realise the bonus pot and the cash pot are kept completely apart, so i cashed out and lost the £30 of bonus instantly. why is that not spelled out on the offer page?
the terms page carries no date and no…
the terms page carries no date and no version number on it. why would a casino not date its own terms? when the wagering rule shifted in June there was nothing at all to point at
first casino i have used and i am not…
first casino i have used and i am not sure any of this is normal. £70 held 6 days, a bonus voided on a stake cap i never saw, and 2 documents wanted after i asked for the money.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
