Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience has been a disaster. I purchased a £50.00 Odeon gift card for a friend (as did another mutual friend) following the death of his mother. He has not been able to redeem the card in Odeo... See more
Company replied
I'm surprised major retailers are using this company -- frustratingly poor customer service. An ecard that should be immediate takes longer than a shipment. When I complained, they said next time "jus... See more
Company replied
I reached out to customer support multiple times and didn't received a response for days. Every payment method I tried for buying a gift card was canceled without explanation. I ended up having to buy... See more
Company replied
Company details
Information provided by various external sources
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Contact info
Middle Street 129, 04101, Portland, United States
- cashstar.com
1.2
Bad
764 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought $10 Robux giftcard but no robux
Bought $10 Robux giftcard and was claimed by the recipient but received nothing but a free hat. Went to the CashStar support page and it says PAGE NOT FOUND. Roblox should not be working with this company. Totally unprofessional. Would give it 0 stars if I can.
July 24, 2025
Unprompted review
Reply from CashStar
Dear Zoe,
Thank you for sharing your feedback. We're very sorry to hear about your experience with the Robux gift card and the trouble accessing our support page. We understand how frustrating this must have been, especially when the issue wasn't resolved and the support path was unclear. To better assist you, we’ve sent a message via Trustpilot from noreply.notifications@trustpilot.com requesting more details. Please check your inbox when you have a moment—once we receive your information, we’ll do our best to make things right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 08/03/2025:**
Hello Zoe, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
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Bought a $10 Roblox Giftcard
I bought a $10 Roblox Giftcard on the 6th of July 2025, and got charged for it. I then received an email telling me to wait to receive my card then immediately, I got another email saying that my transaction failed although I got charged for it.
I went over and emailed their customer service, writing my issue, order number, email, and amount. A day later, I received the first email that said it is going to take about 72hrs for the cancellation and return of fund to complete.
I had waited 72hrs and didn't receive any payment yet. I emailed them and they took two bloody days to respond with an unnecessary comment again.
I then contacted my financial institution about it and they asked for the website link, amount spent, and an ARN code. I straightly went to email the Roblox Cashstar customer service and they sent "screenshots". There was a big blank after they said here are the screenshots. They're really starting to get on my nerves. I asked for the bloody ARN code and they keep dodging the question.
All I need is the ARN code to be able to get my refund.
I don't recommend buying anything Cashstar and I apologise to people who got scammed by them. Their customer service is VERY BAD: they take forever to respond and deliver you useless responses. Note that I'm not from the US so I cannot contact their phone number. This is what I got to deal with
July 6, 2025
Unprompted review
Reply from CashStar
Helloy Ivo,
Thank you for bringing this to our attention. We’re sorry to hear about the trouble you've experienced and understand how frustrating this must be. We’d like to review your case further and assist you with the information you’re requesting. Please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more details so we can follow up directly.
Maurice V.
CashStar Team
**UPDATE FROM CASHSTAR 07/30/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team
I bought a Roblox gift card .It says…
I bought a Roblox gift card .It says that I will get it within 24hours I’m still without any code.
July 26, 2025
Unprompted review
Reply from CashStar
Hello David,
Thank you for your review. We're sorry to hear you haven't received your Roblox gift card code as expected. We’d like to look into this further and help resolve the issue. Please check your inbox for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request more information so we can assist you directly.
Maurice V.
CashStar Team
**UPDATE FROM CASHSTAR 07/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team
I want to cancel my order after having…
I want to cancel my order after having read all of these reviews. I made a purchase of a $25 gift card for a birthday gift. I have been sent nothing. The birthday is tomorrow. How long does it take to send a digital gift card? This is UNNACCEPTABLE.
July 25, 2025
Unprompted review
Reply from CashStar
Hello Hoze,
Thank you for your review. We're sorry to hear about the delay and understand how important timely delivery is, especially for a birthday gift. We'd like to assist you further with your order—please check for a message from noreply.notifications@trustpilot.com, as we've reached out to request more information so we can help resolve this promptly.
Maurice V.
CashStar Team
**UPDATE FROM CASHSTAR 07/29/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team
I just bought total $40 robux gift card…
I just bought total $40 robux gift card at July 23 2025. And today when I write this, I still not receive my robux yet. I paid that via PayPal and as I check my transaction history on PayPal it said pending. Now I didn't want the robux, I just want to refund. I have sent email to CashStar but they didn't respond until now.
July 23, 2025
Unprompted review
Reply from CashStar
Hello Goliath,
We're very sorry to hear about the trouble you've had receiving your $40 Robux gift card after purchasing it on July 23, 2025, and we understand how frustrating it must be to still see the PayPal transaction as pending. We also regret that you haven’t received a response to your email — that’s not the experience we want for our customers. We'd like to look into this and help resolve it as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com so we can securely collect your information and assist you directly.
Warm regards,
Gaby S.
CashStar Team
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I bought a 200$ PlayStation gift card…
I bought a 200$ PlayStation gift card and they refused it and no refund yet not a single dollars yet, they it would take 1-3 days to get my money its been a week
July 17, 2025
Unprompted review
Reply from CashStar
Hello Ben,
Thank you for your review. We’re sorry to hear about the delay in receiving your refund and understand how frustrating this must be. To assist you further, please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more information so we can look into this promptly.
Maurice V.
CashStar Team
**UPDATE FROM CASHSTAR 07/25/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team
Purchased a 10$ PlayStation gift card…
Purchased a 10$ PlayStation gift card using apple cash. Gift card is nowhere to be found and I would like a refund.
July 20, 2025
Unprompted review
Reply from CashStar
Hello Gage,
Thank you for reaching out and sharing your experience—we’re sorry to hear that you haven’t received your PlayStation gift card after making a purchase with Apple Cash. We understand how concerning it is when a gift card doesn’t arrive as expected, and we want to make this right for you. To assist further, we’ve sent you a message via Trustpilot from noreply.notifications@trustpilot.com. Please check your inbox and respond at your earliest convenience so we can look into the issue and help resolve it as quickly as possible.
Warm regards,
Gaby S.
CashStar Team
Payment declined
Bought roblox giftcards first one went fine, second & third one didnt get through, "payment declined". Took my money and didnt receive a refund or an actual reason why it didn't work. Reading the other reviews, I can kiss my money goodbye. Big mistake
Update: added 1 star because I got my money back, can't give a better review since the service is just not working well.
July 7, 2025
Unprompted review
Reply from CashStar
Hello, we’re truly sorry to hear about the trouble you experienced with your Roblox gift card orders and the frustration caused by the declined payments and missing refunds. We understand how concerning this must be, especially after reading similar reviews, and we don’t want you to feel that your money is lost. Please check your email for a message from noreply.notifications@trustpilot.com — we’ve requested more details so we can investigate this quickly and get things resolved for you.
Warm regards,
Josh R.
CashStar Team
**UPDATE FROM CASHSTAR 07/09/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team
unprocessed giftcard
Purchased a $10 Roblox giftcard FOUR TIMES. Each and everytime the giftcard was ''unable to be processed.'' I better get an explanation as to why my orders are being cancelled, and refunds. I have sent over an email, my order number is #CNPZD7CGY6W.
July 6, 2025
Unprompted review
Reply from CashStar
Dear Anna, thank you for sharing your review and letting us know about the trouble you’ve had with your Roblox gift card orders being cancelled multiple times — we understand how frustrating this must be. We see you’ve provided your order number, and we truly appreciate that. To help us look into this further and ensure you receive your refunds, please check for an email from noreply.notifications@trustpilot.com, as we’ve requested some additional information from you. We’re here to make this right for you as quickly as possible.
Josh R.
CashStar Team
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E-Gift Carf SCAM AVOID..
I paid for an E-Gift Card same as everyone else money came out my account and then an email saying order has returned. No refund, absolute scam.
June 30, 2025
Unprompted review
Reply from CashStar
Dear John, we’re truly sorry to hear about your experience — we understand how frustrating it is to see your payment go through but then receive a returned order without a refund. We want to make this right for you as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve requested more details to look into your order and resolve this promptly.
Warm regards,
Josh R.
CashStar Team.
same as other
June 27, 2025
Unprompted review
Reply from CashStar
Hello Sagiri,
Thank you for taking the time to leave a review. We're sorry to hear that your experience may have reflected the concerns shared by others — we understand how frustrating that can be. We'd really like the opportunity to look into this further and help make things right. Please check your inbox for a message from noreply.notifications@trustpilot.com so we can securely gather your information and assist you directly.
Best regards,
Gaby S.
Team CashStar.
**UPDATE FROM CASHSTAR 07/01/2025:**
Hello Sagiri, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Team CashStar.
Repeat: If you're buying a branded gift card, check if the vendor is CashStar. Steer clear if it is.
I repeat here an earlier critical Trustpilot review regarding my experience with CashStar. The product was a Delta Airlines gift card.
I posted a 1-star review about a week ago relating my experience with Cashstar. After the review was posted, Cashstar followed up with a series of verification requests through Trustpilot, which I responded to within 24 hours. Received the following from CashStar after they had "elevated" the complaint:
"Hello,
We were unable to process your order.
For cardholder protection reasons, the exact cause of the processing issue cannot be provided, but you can place a new order.
We recommend placing the order using the same information as the last one.
Please note: Your card issuer may have placed a pending hold on your funds in anticipation of a purchase. Pending holds do not indicate charges that need to be paid; they simply temporarily reduce your available credit.
The pending hold will expire according to your card issuer's timeline.
Thank you,
Gift Card Support
They recommended placing another order, so I proceeded. I held my breath for a similar rejection. Guess what - this time something changed!
The order wasn't rejected immediately. I received the following immediate response which sounded promising:
"Thank you for your purchase.
Your order number is: #XXXXXXX
We'll be sending you delivery confirmation soon, along with complete order details for your records.
Order processing may take up to 3 business days after order has been approved.* An email with the tracking details will be sent when the order is shipped. These Cards will be shipped active and ready to use.
*processing may take longer during peak times
Thank you,
Delta Gift Card Team"
And the basis of this derogatory review is because less than 2 hours later, I received the same, disappointing email:
"We're sorry. We were unable to process your eGift Card order from Delta.
Settled charges will be refunded to the original form of payment. Pending authorizations do not represent capture of funds and will expire according to the policies of the financial institution.
If you have any questions or concerns, please email us at deltagiftcards@ delta.com or call 855-741-1208 from 8:00 AM to 8:00 PM ET, seven days a week. Please refer to order number #XXXXXXXX
Please keep this message for your reference.
Thank you,
Delta eGift Card Team"
Conclusion: Buy a gift card from CashStar at the risk of disappointment, aggravation and a bunch of automated responses. This company totally FAILS far as gift cards are concerned.
CashStar representatives: If you are reading this review: If you want to handle this, please reach out to me via email, mailing address or telephone number. I WILL NOT RESPOND TO AUTOMATED OUTREACH VIA TRUSTPILOT. Shame on CashStar for leveraging a legitimate feedback platform instead of taking responsibility.
NO MORE CASHSTAR GIFT CARDS for me.
June 24, 2025
Unprompted review
Reply from CashStar
Hello, thank you for sharing such a detailed account of your experience — we truly regret the frustration and inconvenience you’ve faced while trying to purchase a Delta Airlines gift card through us. We understand your disappointment with the repeated order cancellations and the communication process. To address this properly, we will be reaching out to you directly by email using the information you previously provided, so we can look into this further and see what can be done to make things right. We appreciate your feedback and the chance to resolve this.
Warm regards,
Josh R.
CashStar Team.
€80 gone, been trying to get money back since 2024!!!!
I bought a giftcard but didn’t receive my order, i have been emailing you guys since October last year. This is insane €80 just vanished. You guy are ridiculous. Don’t by a giftcard here they’re scammers. Contacted my bank well over 10 times, the money has been transferred correctly. Yet they claim they don’t have the money when i ordered on your god for saken website. Fix this!!!!
June 25, 2025
Unprompted review
Reply from CashStar
Hello!
Thank you for taking the time to share your review. We're genuinely sorry to hear about your experience and understand how upsetting it must be to feel unheard after multiple attempts to resolve this matter. To move forward and look into this further, we’ve requested more details via email from noreply.notifications@trustpilot.com—please check your inbox when you have a moment. We truly want to help clarify what happened and make things right if we can.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 06/29/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
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Tried to buy a Playstation giftcard via…
Tried to buy a Playstation giftcard via the official cashstar store, I got redirected from PS official website to cashstar. After I placed my order (via PayPal), I right away received a message that they couldn't process my order. The money is now being hold and they're not getting back to my messages.
June 21, 2025
Unprompted review
Reply from CashStar
Dear Marien,
Thank you for sharing your experience. We're sorry to hear that your attempt to purchase a PlayStation gift card didn’t go as expected and that you've had trouble reaching us. We’ve sent you an email via noreply.notifications@trustpilot.com so we can gather more details and look into this further. We’re committed to resolving this for you as quickly as possible.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 06/25/2025:**
Hello Marien, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
Complete Scam
Complete Scam. My husband bought a cashstar gift card from WellBiz for Amazing Lash Studio for $250.00.
The gift card arrived, but it does not work.
When I tried to use it, it was declined.
There is no one to get in touch with.
This is a complete scam. Do not buy.
June 13, 2025
Unprompted review
Reply from CashStar
Hello Melanie,
Thank you for bringing this to our attention. We’re very sorry to hear about the trouble using your gift card and the difficulty reaching support. We’d like the opportunity to review this further and help resolve the issue. Please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more details so we can assist you directly.
Regards,
Maurice V.
CashStar Team.
Took my money, sent nothing.
Unbelievable. CashStar has one single job: take payment and email a code. They failed completely.
I was forced to use their service to buy a Roblox gift card on June 14th. My payment went through in seconds. The actual gift card? Never showed up. It's been days. It's just not coming.
What kind of joke is this? You can't just take people's money and not deliver the product. That's not a "service," that's theft. I'm now stuck in a support loop trying to get my money back.
Zero stars if I could. Avoid at all costs.
-----
Edit:
Whilst not the most ideal route of conduct. Cashstar did reimburse me of my funds. Hence I've updated my star rating. Thank you Cashstar team - I'm sorry it had to go to this extent.
June 14, 2025
Unprompted review
Reply from CashStar
Dear Tristan,
We’re very sorry to hear about your experience and appreciate you taking the time to share it. We completely understand how frustrating it must be to have your payment processed but not receive your Roblox gift card as expected. That’s certainly not the experience we want for our customers. To look into this further and make things right, we’ve sent you a request for additional details via noreply.notifications@trustpilot.com—please check your inbox when you can. We’re here to help and hope to resolve this as quickly as possible.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 06/18/2025:**
Hello Tristan, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
Lululemon gift card partially stolen
I read a review of someone with a similar experience. Lululemon issued me a gift card for $83.83 before I could use it someone else had redeemed it. I contacted Lululemon and they issued me a new one for $85.00 within 2 days someone had redeemed it for $82.88. Lululemon will not help me anymore. I would like to solve the issue. Any ideas?
June 2, 2025
Unprompted review
Reply from CashStar
Dear Cathy,
Thank you so much for your 5-star review and for sharing your experience with us. We’re truly sorry to hear about the repeated unauthorized redemptions of your Lululemon gift cards and that you've been left without support. We're glad you reached out to us and want to do everything we can to help. To get started, please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve requested additional details so we can look into this further for you. We appreciate your trust in us!
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 06/19/2025:**
Hello Cathy, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
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This company is terrible
This company is terrible. They contract with companies to sell company gift cards. They send you contradicting emails confirming your order and that the gift cards will be mailed. Then another email saying your order was declined. It’s not easy to get someone on the phone and when you do they can’t tell you why it was declined and that I’d have to wait several days to see the credit or follow up in 3 days. What a scam!
June 11, 2025
Unprompted review
Reply from CashStar
Hello Daniel,
Thank you for taking the time to share your experience. We're sorry to hear about the confusion and frustration regarding your gift card order. We’d like to learn more so we can look into this further and assist you directly. Please check your inbox (including spam/junk folders) for a message from noreply.notifications@trustpilot.com—we’ve reached out via Trustpilot to request your details securely.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 06/18/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
"Unable to process your digital giftcard" With no refund.
Twice now I've tried to buy digital giftcards, the money disappears from my bank account and they just email me "Unable to process your digital giftcard". No context. Support had no answers.
Give me my money back or give me working codes.
June 10, 2025
Unprompted review
Reply from CashStar
Hello, we're truly sorry to hear about your experience and understand how frustrating this must be. We appreciate you bringing this to our attention. While we can’t discuss account-specific details here, we’d like to help resolve this as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request for more information so we can investigate further and assist you directly. Thank you for giving us the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 06/12/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
CashStar.com are Thieves
Buyer Beware CashStar.com is fraudlent gift card processor. If you purchase a gift card for someone who cannot access their email account, they will not issue a credit, even if you provide proof of purchase and accompanying documentation. They will give you the runaround by telling you to go back to the merchant. Class action lawsuit needs to be filed.
grubhub.cashstar.com
still waiting for CashStar to respond.
June 8, 2025
Unprompted review
Reply from CashStar
Dear Katie,
Thank you for sharing your feedback. We're truly sorry to hear about your experience with the gift card purchase through grubhub.cashstar.com and the difficulty you've had getting support. We’ve requested additional details via an email from noreply.notifications@trustpilot.com, as we’d like to look into this further and do our best to assist you. Please check your inbox so we can work toward a resolution.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 06/12/2025:**
Hello Katie, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
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