Casilando Reviews 

50
•
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Casinlando, controlled by White Hat Gaming Limited (scammer company). They will definitely steal your money.

Rated 1 out of 5 stars

I was offered a 200% in spins bonus, i received 200 spins which i played on a slot and won around £83, they then took the bonus money back off me and this is what they said. As a licensed gaming co... See more

Rated 5 out of 5 stars

In my opinion a 5 star casino for slots. Deposited took the 100% match bonus and went on to have a win. Cancelled the bonus and withdrew my winnings It was paid within 5 hours straight back into my b... See more

Rated 1 out of 5 stars

Waiting 7 days for verification to withdraw. Inventing lame excuses each time and waiting 48hrs for response each time. 1st need 4 corners of utility bill, then they dont accept my utility bill then i... See more

Company details

  1. Casino
  2. also in
  3. Gambling Service
  4. Online Casino or Bookmaker

Information provided by various external sources

Earn points to cash in for bonus money, when you play online casino games at Casilando! Join now for a 100% Welcome Bonus up to €300 + 100 Bonus Spins.


Contact info

You should know

1.6

Bad

TrustScore 1.5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(50)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

An absolute shambles

An absolute shambles! They’re refusing to pay me… I’ve been waiting weeks… says my bank as rejected the payment which is a load of crap. Rang my bank up and they’ve not even tried to send any payment! Now they’re wanting bank statements which I’ve provided 4 times and they keep asking for more. Stay well clear of this site it’s a scam

February 1, 2023
Unprompted review
Rated 1 out of 5 stars

Would be very careful when joining this…

Would be very careful when joining this site, I'm currently still waiting on a withdrawal was told my bank rejected when I've contacted my bank and they told me no payment was ever rejected, now I'm being told to provide bank statements and do the withdrawal via bank transfer which I've provided yet seems like a very long process for someone to even verify the statements , the customer service on this site seems very terrible so if you plan to make a deposit and you end up winning just expect to recieve the winnings in about 5 years time if you're lucky.

January 19, 2023
Unprompted review
Rated 1 out of 5 stars

If i could give 0 stars i would…

If i could give 0 stars i would deposited 10 played 10p spins on big bass bonus i lost £9.50 and all of a sudden it crashed baring in mind my internet was fine the casino likes to cheat so doesn't feel like it has to let you win... Anyways carried on with 10p spins with my bonus what a surprise took the whole lot with out a bonus or decent win only 5p and 10p its a pathetic excuse for a casino and my friends who play have had this experience too certainly wont be putting my money into this casino again they need closing down.

October 17, 2022
Unprompted review
Rated 1 out of 5 stars

malfunctioning spins on jackpots!!!!

so i joined and done good on first play not so good afterwards but hey you win some you loose right? however i went on played catch of the day after getting my deposit up to over £300 with some wins i spun a few spins altered my bet now and then as you do then the game freezes but the music keeps playing i tried to get out any way nothing would stop it eventually i turned my device of came back on and my balance was sat at £7 i contacted live chat they were not interested so i sent an email i was told they wanted to support me on this and so to go back on speak to live chat which i did but again they were not interested and more or less accused me of lying because i had changed my bet like whats that got to do with it? i stated i had done this before the game malfunctioned anyways put it down to a bad experience and played again few days later wasnt doing to well went on to jackpot section played mega moolah spun few spins game was going ok and it flashed up jackpot spin and to press continue which i did the wheel came up and yip it froze this time i took screenshots etc and contacted live chat guy was not interested 4 times he got the wrong game despite me clearly telling him which game this happened on and sending the screenshots were now over 48 hours later and im being told on live chat i need to be patient and theres no time frame on how long these type of thing take to be resolved i mean cmon we deposit in good faith we know we may loose of course we do but the £200 episode was bad enough never mind now a jackpot spin just sort it out guys and have a word with live chat a few have been nice but others very rude like Daisy cutting me off mid convo and tellimg me to be patient

July 3, 2022
Unprompted review
Rated 1 out of 5 stars

Guys please stay clear of this casino

Guys please stay clear of this casino, I had a bonus from them “no deposit” latter found out I had to deposit to be able to start wagering, I then deposited, the wager requirements was 388.50, but when I deposited, they put a 35x on top of the bonus amounts I had accumulated, I had a bonus balance of 499, so I had to wager 17,467.10, this site tricks you in to a bonus, just to screw you in to depositing to take your money!

May 25, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM

so I went onto the site and I got a bonus deposited £200 and won around £4000 so made a withdrawal I stuck to the maximum bonus bet of £5 the whole time after waiting about 4 days i get an email your account has abused bonus terms the maximum bonus bet was £5 I knew they wouldn't pay stay away from this site if you win big they will always refuse to pay SCAM SCAM SCAM.

January 16, 2022
Unprompted review
Rated 5 out of 5 stars

(Legit review)Just a regular guy work in construction but like a pop on slots

I dont work in the industry just a decorator that plays all sites first deposit of 25 let me get to 267 minus 25 bonus but withdraen at £167 well worth a pop if you ask me alot of casinos get bad feedback because the person playing is a addict and can't stop clicking or someone that want to only win big when reality says gotta be relistic fact you wanna see a scam sites go try slotty n skol loads of other good sites too spin genie play ojo casoola Mr play Ladbrokes all good and payout decent odd bad apples but personally this was spot on anyone who wants my eanils from them with the amount I can screenshot the emails

September 8, 2021
Unprompted review
Rated 1 out of 5 stars

The Worst casino site I have ever…

The Worst casino site I have ever played. Very rare to get a big wins, £2,500 deposited and 2 very small cashouts, bonuses don't come often and when they do it pays very little, avoid at all costs unless you really want to loose all your money!!

July 31, 2021
Unprompted review
Rated 1 out of 5 stars

For me

For me, this casino is a SCAM, a welcome bonus of 90 free spins and a win of 3 pounds is a joke, the slots are set to 1 bonus at a low stake and when you play a larger one you will not hit the bonus, the first and last time I played there

May 28, 2021
Unprompted review
Rated 5 out of 5 stars

5 star casino

In my opinion a 5 star casino for slots. Deposited took the 100% match bonus and went on to have a win. Cancelled the bonus and withdrew my winnings It was paid within 5 hours straight back into my bank account did not even ask for documents!.You cannot ask better than that. Great selection of slots which is all I joined for, I would recommend.

November 28, 2020
Unprompted review
Rated 1 out of 5 stars

Waiting 7 days for verification to…

Waiting 7 days for verification to withdraw. Inventing lame excuses each time and waiting 48hrs for response each time. 1st need 4 corners of utility bill, then they dont accept my utility bill then its blurry. blatant stalling for whatever their agenda. God help you if you win and want to withdraw as they will create as much nonsense as possible to delay payment. Choose another casino their is plenty of choice who will treat you respectfully.

July 28, 2020
Unprompted review
Rated 1 out of 5 stars

The close my acount soon i ask for…

The close my acount soon i ask for statments of my deposits and wichdraws!!! Statment show 1 wichdraw of 100 £ on my first deposit .than round 50 deposits per 20 £ never wichdraw anything again. Scambags!! Just proofe with closing the account!!

December 10, 2019
Unprompted review
Rated 1 out of 5 stars

Extremely shady, please avoid.

This is one of the shadiest casinos i've played on. I deposited 20, and got a 200% match bonus. I won £200 with my bonus funds, which had wagering requirements. I kid you not, after that win I had no bonuses, despite playing on 20p. I had a few small wins whilst on autoplay, but did around 1800 spins after that win and no bonus. Please, if you appreciate your money... please STAY AWAY from this appauling site. I'm closing my account with this crap for good.

December 9, 2019
Unprompted review
Show reviews in all languages. (50 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look