Olivia from live chat was polite, but answered a completely different question. I asked why KYC had restarted; the reply explained how to clear browser cache. The polite wording did not make the... See more
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The games are fun but wow those bonus rules are something else. I had to read them twice and still asked support if I understood it right. They answered, kind of generic, but it did help. Lost my firs... See more
I tried two other online casinos before and both annoyed me with constant emails and stupid popups. This one is quieter. I turned off most promos and they actually respected it. I win sometimes, lose... See more
You’d think it’s basic, but I’ve seen sites where searching for a game gives random results. Here when I type part of a title, it actually pulls the right slot. Makes it quicker to jump into my favour... See more
Company details
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WestAce Casino | 400% opptil 150 000 kr + 400 GS
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checked the deposit history over…
checked the deposit history over breakfast, it only goes back thirty days.
My biggest issue was that the cashback…
My biggest issue was that the cashback excluded most of my play.
The cashier accepted another deposit…
The cashier accepted another deposit after my weekly limit.
Support agent Nina read none of the…
Support agent Nina read none of the previous messages and asked me to explain the same KYC problem from the beginning
barely any live tables open past…
barely any live tables open past midnight. For a casino that puts it on the front page, finding a free seat in the doctor's waiting room was next to impossible.
At the bingo hall
At the bingo hall, the seat map showed plenty of space, but the actual table was squeezed between a pillar and a trolley. I could barely pull my chair out without bumping someone.
The reload banner showed one rule…
The reload banner showed one rule before activation. The issue was that cashback changed amount between two account pages. a promo can be average and still be clear
self exclusion buried 4 menus down.
Game search showed unavailable titles
While using my second-hand phone
While using my second-hand phone, the slot list looked bigger before registration. Reloading helped briefly, then the same probelm came back
time-out could be cancelled right after…
time-out could be cancelled right after I set it. The account page still pretended everything was fine.
Payout stuck for days
Document upload failed twice
Balance stuck after the round.
Agent mised the point once again.
if the bonus is voided
if the bonus is voided, why does the balance still show it as available?
Slots here feel fair enough
Obviously the house wins long term, but compared to another place I played, I get more small hits here. Could be just luck, I know, still it keeps me in the game longer and that’s what I want.
Not overloaded with tournaments
I get overwhelmed when a casino has a million leaderboards. This one has some tournaments but I can mostly ignore them and just play. No pressure to chase points. That suits my style a lot more.
Won on free spins
They gave me some free spins for my birthday week, I almost forgot. Played them half-heartedly and surprisingly hit like 60 bucks. Withdrew half, gambled the rest away, but it felt like a little gift.
Late night live dealer
I’m a night owl and there are still live tables open when I play at 2am. Good for my weird schedule.
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