Casinoprestige721 Reviews 28

So many times I tried to withdraw winnings, so many times they came up with excuses as to why I could not withdraw. The verification of Id was long and arduous and still did not bear fruit . When I got confirmation that my withdrawal was successful ( £450.00), this is the email I got from them
"
Rye (Customer Support)

Apr 23, 2026, 09:29 GMT+8

Hello David,

We have received your withdrawal request. However, it has been denied by our Audit Team.

Please be advised that during the verification of your withdrawal, they have noticed that our Bonus Terms and Conditions were breached.

Please be reminded that:

"Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8 AUD, 8 CAD, 80 SEK, 80 NOK (as applicable). Therefore, placing a bet of 8 EUR while there's an Active Bonus of 100 EUR in effect is considered acceptable practice. VIP players are allowed to place single bets lower than 30% of the total value of the Active Bonus credited and should not exceed 15 EUR, 15 USD, 15 AUD, 15 CAD, 150 SEK, 150 NOK (as applicable). Please note that your VIP level is defined by the casino's own discretion."

Upon checking, on the 19th of April, you have claimed a deposit bonus of £9.50, therefore the maximum bet allowed should be less than £2.85.

Our Audit team found bet/s of £3, £4.50, £18 up to £60.60 while the bonus was active which clearly breached our Bonus Terms & Conditions.

All your winnings have been voided accordingly and your last two deposits amounting to £100.00 and £30.00 have been returned to your balance.

Please find time to also visit our Bonus and General Terms & Conditions to avoid any inconvenience in the future.

* Please note that the system time is based on GMT while your account history follows your local time zone.


Best regards,
Payments Team"

So, a loss of £320 of winnings and when I tried to withdraw the £130, they denied that also because I had not generated enough funds.
What a load of scamming BS ARTISTS. DO NOT GAMBLE WITH THESE THEIVES.

This casino is bogus!! Don’t waste ur time or money! They will not pay you!!!

This is a scam website. STAY AWAY

I was offered a bonus of £5 when I deposited £100. I ran this up to over £200 playing roulette and asked to withdraw the funds. I was informed I could not and would have to gamble £250 worth of slots, this was through their live chat

I think proceeded to spin £250 worth of spins and ran my balance up to £725 which I was then allowed to withdraw, or so I thought!

It remained pending for a week. I made numerous requests why, but I was informed it was pending and would be paid.

I was then informed that I had breached their T&Cs involved in being granted the bonus and I had overstaked my spins AND THEY REFUSED TO PAY ME

STAY WELL CLEAR OF THIS SITE

STOLE £800 from me!!!! Stay clear of this site!!!!!!!! The site name goes from casinoprestige721 to casinoprestige788 stay clear!!!!!!!

Prestige claim in their terms and conditions so its part of their policy that any player can self exclude or ask for their account to be closed(its written in black and white on their website)this is untrue they will not let you withdraw money that is your money(although it is extremely easy to deposit)and they will not let you close your account.

I have asked Aideen Prestige's VIP Manager to close my account on multiple occasions(if I said I had asked her over ten times and this has been going on for months that would be about right)guess what I have had absolutely no response to multiple emails as I'm just being ignored and to say this is frustrating would be an understatement.

I spoke to someone called Joy on live chat telling her I wanted to self exclude and close my account as I am not prepared to bet with them anymore she was nice enough but advised me to keep my account open due to the multiple bonuses I would receive playing with them so I pushed a bit harder and she said my request would be forwarded to management did I have confidence no has anything happened no nothing has happened and I'm at the end of my tether with this fake betting company.

My advice is please don't even bother opening an account with Prestige as you will face two serious issues firstly they will dispute any money you have won and will do all they can not to pay you out infact they will refuse to give you any winnings at all and secondly if you want to close your account once you realise they are a fraudulent operation being run by corrupt people they will refuse all your requests and won't even have the decency to reply to your emails.

Finally something that I have never seen before is if a player is inactive for three months they will try to charge you £10 now this is something I have never come across ever I just shook my head in disbelief so please do not deposit a penny into this fake betting company because once its in you'll find it next to impossible to get it out.

Just look at the negative reviews and warnings posted on Trustpilot that players are giving about Prestige as Prestige are not a legitimate Casino they are totally fake and their targeting unsuspecting British players with huge bonuses that cannot be accessed as real money(you don't get 100% Sports Bonus its only a Casino Bonus that you can't do anything with)so please go to another Casino and Sportsbook where you will be treated with the respect you deserve as in my experience that definately doesn't happen with Prestige as they're total fraudsters.

Worst site ever FRAUDS! Take your money wil never pay you out

I deposited money and won around £15,000, but when I tried to withdraw, they kept asking for more and more documents.

They requested full photos of my bank card, which is not normal and very unsafe.

Now my withdrawal is still pending, and they stopped responding to me.

They are using a payment agent called Aurevia IT Group, which appears to be suspicious.

Please be careful and DO NOT send your card details to this casino.

I am now reporting this case to my bank and fraud authoritie

Do not play on this website they do not pay out any winnings they will get back to you 7 days after you have withdrawn your winnings making up bonus conditions even if you have not claimed any bonuses and then refuse to pay you anything. Casino prestige 721 is by far the worst gambling site I have ever used. They will take your money but never pay anything you win. 100% scam website

Do not use this site it’s all a scam and won’t pay out withdrawals after making you wait 2 weeks, stay clear

Scam scam scam... do not use this website!!
I won £30,000 & after emailing them & chatting through live chat they come to the conclusion that there was a glitch in the game I was playing therefore they will not process my winnings.
Closed my account straight away.
Please avoid this site

Absolutely awful, won over a thousand plus, and wouldn't even refund or pay me out at all, after all my ID was sent.

Even to the point of asking for my deposit back and the live chat blocked me and the customer services are a waste of time. Complete scam and avoid like the plague.

Pursuing this legally and through the gambling channels, to at least get my deposit back, as no chance of collecting my winnings. Very bad and appears a total scam, throughout. Bad, doesn't even justify it... Absolutely awful. Won over a grand plusand having to beg for my £150 deposit back, to be blanked, dire website full of lies and scammers, should be shut down. Disgraceful!

I tried it withdraw £200 last night but I had to verify

Another terrible casino to avoid! Keep cancelling my withdrawal in the hopes I’ll spin it back but I won’t just pay it out!! Update this I a scam casino please don’t put any money in!!! I’m worried now as they have all my details

am leaving this review to formally document a serious failure in responsible gambling procedures, not simply a customer service complaint.

I clearly and explicitly disclosed to your support team that I was experiencing gambling-related problems and was seeking help and immediate account closure. Despite this disclosure, I was offered free spins, and I was also advised that further deposits would be required in order to receive additional free spins. This was entirely inappropriate, directly contradicted my request for help, and should never occur once a customer has admitted gambling harm.

When a customer raises responsible gambling concerns, operators are expected to immediately prioritise customer safety, not attempt to retain activity through promotions or incentives. Offering free spins in this context raises serious concerns about whether responsible gambling obligations are being followed in practice.

I formally requested a written explanation and acknowledgment from Peter and/or Joy and set a clear deadline for a response today. That deadline has passed. No explanation, apology, or acknowledgment has been provided, nor has there been any meaningful engagement with the concerns raised.

Additionally, I was advised that I was entitled to a refund, yet there has been no confirmation, update, or processing of this refund. This lack of communication leaves me with no confidence that the matter is being treated appropriately.

As a result of the failure to respond within the timeframe given, I have no option but to escalate this matter. I am now raising this with the UK Gambling Commission, the operator’s Alternative Dispute Resolution provider (IBAS), and other relevant bodies. I have retained full records and screenshots of all interactions.

While I acknowledge that my account has now been closed, this situation should never have occurred. How an operator responds when a customer openly discloses gambling issues is critical, and in this case it represents a serious and concerning failure that warrants scrutiny.

This review is being posted as a factual public record after reasonable opportunities were provided for the operator to address the matter responsibly.

Loved the site played for months withdrawel i got payed out 900 win .will use the site again.

you don't receive any money back when you withdraw can't get hold of them to ask why but they are happy to take your deposits but if you win you can't withdraw it another scam of a site stay well clear

I've been using this site for about 6 months. It has loads of bonus offers and the more you play the more bonuses become available. 35x wagering on most bonuses which is a bit steep but similar to most other sites. Negatives.. Minimum withdrawal is £100 and withdrawal process takes ages.. Withdrawal can be pending for a week or so but in my experience it does get paid eventually.

Gave me the run around for over a week and then claimed that I exceeded the spin limits, nowhere on their site there is any.

They then voided my winnings of 4k and gave me my £20 back but I cannot withdraw as it is not their £100 withdrawal (minimum).

AVOID THIS AWFUL site.

Get this site taken down

Fake casino constant text messages every day from these crooks no account with these scam artists just have to look at the name of the casino . prestige721 sounds dogey next week it will be 722