casiny.com Reviews 192

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being top-notch, with many highlighting the helpfulness and positive attitude of the staff. People find the website user-friendly and easy to navigate, contributing to an enjoyable overall user experience. Many also appreciate the quick and easy setup process. However, some customers have experienced issues with the payment process, particularly regarding withdrawals. While some report fast payouts, others mention significant delays, especially with crypto withdrawals, and difficulties with verification processes.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. Many customers praise fast payouts, quick withdrawals, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the support system,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and efficiency. Many... See more

Website

People report positive experiences with the website. Many customers praise the site for being user-friendly,... See more

User experience

Reviewers mention positive feedback about user experience. Customers praise the easy-to-use site, generous... See more

Based on these reviews

Rated 4 out of 5 stars

Pretty good casino and when it’s hitting it really hits! Only downside is that crypto withdrawals sometimes take ages even when they state 9 hours for approval and 1 hour for deliver. Had mine sitti... See more

Company replied

Rated 4 out of 5 stars

Good games pay decent, withdrawal took a bit and had to re-verify when won a large amount. Only downside is can only withdraw certain amount at one time. So if you win big expect to have to withdraw i... See more

Company replied

Rated 4 out of 5 stars

Casiny is an awesome Casino. Their withdrawal via Bank Transfer is lightning quick. I won several times at Casiny and withdrawal was never a problem. I enjoyed playing at Casiny. The website is u... See more

Company replied

Rated 4 out of 5 stars

Have enjoyed all the games I have played. Small amounts were paid out within a hour, then I hit $400, $400, and a $1652. Took 4 days back and forth with customer support to finally get verified. Then... See more

Company replied


Company details

  1. #13 of 20 best companies in Casino
  2. #13 of 23 best companies in Online Casino or Bookmaker

Contact info

4.0

Great

TrustScore 4 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars
casiny.com logo

Reply from casiny.com

Thanks for the great feedback! We’re glad Casiny feels easy to use and that payouts have been quick. If you ever need a hand, our live chat and support@casiny.com are here to help.

Casiny Team

Rated 1 out of 5 stars

Offered a promotion and then didn't…

Offered a promotion and then didn't honor it. Said it was a system error and gave me an alternative bonus on a completely different game. I've played this other game before and it honestly looked like a hack job version of the game, the graphics were different, terrible resolution compared to normal. Anyway, seemed a bit scummy, at the end of the day. Can't say I trust them.

September 25, 2025
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Reply from casiny.com

Thank you for your patience, and we are sorry for the frustration.
A system error affected the promotion and it did not run as intended. We provided an equivalent bonus on a different game and our records show it was applied to your account.
If anything still does not look right, please contact our support team on live chat or at support@casiny.com and we will review it promptly.

Casiny Team

Rated 5 out of 5 stars

Fast pay out

September 13, 2025
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Reply from casiny.com

Thanks for the feedback, Mandy!
Great to hear your payout went through quickly. If you ever need a hand, reach us on live chat or at support@casiny.com.

Casiny Team

Rated 4 out of 5 stars

It has a wide range of games wth good…

It has a wide range of games wth good rpt also the staff are very helpful

September 26, 2025
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Reply from casiny.com

Thanks for taking the time, Stocko. Great to hear the game mix works for you and that our staff support hit the mark.
If anything needs attention, just ping us on live chat or at support@casiny.com.

Casiny Team

Rated 5 out of 5 stars

Lucky

Decent gameplay and nice workers

September 25, 2025
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Reply from casiny.com

Thanks for leaving a review, Tamika. Great to hear the gameplay’s been solid and our staff made a good impression. If any questions pop up, reach us anytime on live chat or at support@casiny.com.

Casiny Team

Rated 5 out of 5 stars

Chill Time

Love the variety of games and the quick and efficient Withdrawal time

September 24, 2025
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Reply from casiny.com

Thanks for the great review, Corinna! Glad the game variety hits the mark and withdrawals have been quick and smooth.
If you ever need anything, reach us on live chat or at support@casiny.com.

Casiny Team

Rated 5 out of 5 stars

The best site hands down

The best site hands down

September 23, 2025
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Reply from casiny.com

Thanks for the five stars, Gresho!
Awesome to hear you rate Casiny so highly. Our support team’s here 24/7 on live chat or at support@casiny.com.

Casiny Team

Rated 1 out of 5 stars

Haven’t been paid my winnings it’s now…

Haven’t been paid my winnings it’s now been three days..

September 19, 2025
Unprompted review
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Reply from casiny.com

Hi Sophia Kennedy, thank you for your feedback.
We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully.
If you’d still like assistance, please don’t hesitate to contact our support team at support@casiny.com and we’ll be glad to help.

Casiny Team

Rated 1 out of 5 stars

Noone wants to help me out

I had a VIP frank with no dramas now I have a new VIP.
I asked for bonus cash yesterday twice they forward my message to VIP and haven't heard anything.
This isn't working out to be worth my time

September 20, 2025
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Reply from casiny.com

We’re sorry for the frustration with VIP support, Sezzle.
We’ve reviewed your case and can confirm cashback bonuses have been added recently. If anything still feels unresolved, please contact our team at support@casiny.com and we’ll help.

Casiny Team

Rated 5 out of 5 stars

Very helpful

Very helpful

September 18, 2025
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Reply from casiny.com

Thank you for the review, Brooke!
Glad to hear our team was helpful. We’re here anytime at support@casiny.com if you need anything else.

Casiny Team

Rated 5 out of 5 stars

Great casino

Great casino, no problems with withdrawals and its quick, no hidden conditions here where they take your money,, 50 freespins every week upon deposits from the week prior, all round great casino

September 19, 2025
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Reply from casiny.com

Thank you, Ghepz!
Great to hear withdrawals have been smooth and quick. We appreciate the kind words. Promotions can change from time to time, so please check the Promotions page for current deals. If you have any questions, our team is available at support@casiny.com.

Casiny Team

Rated 5 out of 5 stars

Pretty good overall service had a few…

Pretty good overall service had a few pretty good wins but rtp failed me and ran out of luck but that’s the whole jist of it init just thought I was due a wee break but will definitely be back!

September 1, 2025
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Reply from casiny.com

Thanks for the five stars and the honest take. Great to hear the service felt solid. On RTP, it’s a long-term average and doesn’t guarantee results in a single session, so streaks can happen. Enjoy your break, and if you have any questions about a game, our team is available 24/7 at support@casiny.com.

Casiny Team

Rated 5 out of 5 stars

Great site easy withdraw and deposit

Great site easy withdraw and deposit

what’s the chances on some free spins added to my acc 🙏🙏🙏🙏🙏🙏🙂🙂🙂🙂

September 22, 2024
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Reply from casiny.com

Thank you, Jayjay! Great to hear deposits and withdrawals have been easy. We appreciate the five stars.

Casiny Team

Rated 5 out of 5 stars

It’s an honest casino for aussies

It’s an honest casino for aussies. I love it.

May 19, 2025
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Reply from casiny.com

Appreciate the five stars. Awesome to hear you’re loving Casiny! If you need anything, our support team is on hand 24/7 at support@casiny.com.

Casiny Team

Rated 1 out of 5 stars

Yesterday I had a chat with an operator…

Yesterday I had a chat with an operator requesting to reopen my account. The operator was quick to respond and asked me for FULL NAME, DATE OF BIRTH, EMAIL ADDRESS AND LAST PAYMENT METHOD. I gave him the details but couldn't remember the payment method so he then told me that it was fine and to come back in the next 24 hours the next day. Operator GRACE, we did not get along as miss information came aboard and I had informed her and even shared the screen shot of the previous operator who did not share the same information as to hers. We then went on just going around and around, when I gave her my full details but still refuse to not reopen my account as the payment method is part of their security question just so no other person can get in to my account to get funds out when there was no funds at all. I have dealt with her a few times and didnt solve my issue or problem. My experience having to chat to these operators are poor effort to be honest. I wanted to share my experience about the operators.

September 16, 2025
Unprompted review
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Reply from casiny.com

Hi Tyson Oaariki, thank you for your feedback. We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully. If you’d still like assistance, please don’t hesitate to contact our support team at support@casiny.com and we’ll be glad to help.

Rated 5 out of 5 stars

Great communication

Great communication, very helpful and fun games

September 16, 2025
Unprompted review
casiny.com logo

Reply from casiny.com

Thanks for the kind words!
Great to hear our team’s communication helped and that you’re enjoying the games. Our support team is available 24/7 at support@casiny.com if anything comes up.

Casiny Team

Rated 4 out of 5 stars

Review

Good games pay decent, withdrawal took a bit and had to re-verify when won a large amount. Only downside is can only withdraw certain amount at one time. So if you win big expect to have to withdraw in smaller amounts. Otherwise decent site, easy to navigate

September 9, 2025
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Reply from casiny.com

Thank you, H. Great to hear you enjoyed the games and found the site easy to navigate! For larger wins, an extra verification step may be required to keep accounts secure and meet regulatory requirements, which can add a bit of time. Withdrawal limits can vary by payment method, so higher amounts may be processed in parts. If you would like us to check a specific withdrawal, please contact support@casiny.com.

Casiny Team

Rated 5 out of 5 stars

The deposit time

The deposit time

September 12, 2025
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Reply from casiny.com

Thank you, Jacklad!
Appreciate the five stars and your note on deposit time. We aim to keep deposits quick and seamless. If you ever need a hand, our support team is here 24/7 at support@casiny.com.

Casiny Team

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