Pretty good casino and when it’s hitting it really hits! Only downside is that crypto withdrawals sometimes take ages even when they state 9 hours for approval and 1 hour for deliver. Had mine sitti... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Good games pay decent, withdrawal took a bit and had to re-verify when won a large amount. Only downside is can only withdraw certain amount at one time. So if you win big expect to have to withdraw i... See more
Company replied
Casiny is an awesome Casino. Their withdrawal via Bank Transfer is lightning quick. I won several times at Casiny and withdrawal was never a problem. I enjoyed playing at Casiny. The website is u... See more
Company replied
Have enjoyed all the games I have played. Small amounts were paid out within a hour, then I hit $400, $400, and a $1652. Took 4 days back and forth with customer support to finally get verified. Then... See more
Company replied
Company details
- #13 of 20 best companies in Casino
- #13 of 23 best companies in Online Casino or Bookmaker
Contact info
United States
- support@casiny.com
- casiny.com
4.0
Great
192 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely extremely helpful everytime
September 28, 2025
Unprompted review
Reply from casiny.com
Thanks, Sam! Great to hear our team’s been helpful every time. If you ever need anything else, reach us on live chat or at support@casiny.com.
Casiny Team
Good simple to use casino fast payouts
September 10, 2025
Reply from casiny.com
Thanks for the great feedback! We’re glad Casiny feels easy to use and that payouts have been quick. If you ever need a hand, our live chat and support@casiny.com are here to help.
Casiny Team
Offered a promotion and then didn't…
Offered a promotion and then didn't honor it. Said it was a system error and gave me an alternative bonus on a completely different game. I've played this other game before and it honestly looked like a hack job version of the game, the graphics were different, terrible resolution compared to normal. Anyway, seemed a bit scummy, at the end of the day. Can't say I trust them.
September 25, 2025
Reply from casiny.com
Thank you for your patience, and we are sorry for the frustration.
A system error affected the promotion and it did not run as intended. We provided an equivalent bonus on a different game and our records show it was applied to your account.
If anything still does not look right, please contact our support team on live chat or at support@casiny.com and we will review it promptly.
Casiny Team
Fast pay out
September 13, 2025
Reply from casiny.com
Thanks for the feedback, Mandy!
Great to hear your payout went through quickly. If you ever need a hand, reach us on live chat or at support@casiny.com.
Casiny Team
It has a wide range of games wth good…
It has a wide range of games wth good rpt also the staff are very helpful
September 26, 2025
Reply from casiny.com
Thanks for taking the time, Stocko. Great to hear the game mix works for you and that our staff support hit the mark.
If anything needs attention, just ping us on live chat or at support@casiny.com.
Casiny Team
Reply from casiny.com
Thanks for leaving a review, Tamika. Great to hear the gameplay’s been solid and our staff made a good impression. If any questions pop up, reach us anytime on live chat or at support@casiny.com.
Casiny Team
Reply from casiny.com
Thanks for the great review, Corinna! Glad the game variety hits the mark and withdrawals have been quick and smooth.
If you ever need anything, reach us on live chat or at support@casiny.com.
Casiny Team
Reply from casiny.com
Thanks for the five stars, Gresho!
Awesome to hear you rate Casiny so highly. Our support team’s here 24/7 on live chat or at support@casiny.com.
Casiny Team
Haven’t been paid my winnings it’s now…
Haven’t been paid my winnings it’s now been three days..
September 19, 2025
Unprompted review
Reply from casiny.com
Hi Sophia Kennedy, thank you for your feedback.
We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully.
If you’d still like assistance, please don’t hesitate to contact our support team at support@casiny.com and we’ll be glad to help.
Casiny Team
Noone wants to help me out
I had a VIP frank with no dramas now I have a new VIP.
I asked for bonus cash yesterday twice they forward my message to VIP and haven't heard anything.
This isn't working out to be worth my time
September 20, 2025
Reply from casiny.com
We’re sorry for the frustration with VIP support, Sezzle.
We’ve reviewed your case and can confirm cashback bonuses have been added recently. If anything still feels unresolved, please contact our team at support@casiny.com and we’ll help.
Casiny Team
Good service good casino fair play
September 20, 2025
Reply from casiny.com
Thank you, Big money hustla! Great to hear the service hit the mark and the games feel fair. We appreciate the five stars.
Casiny Team
Reply from casiny.com
Thank you for the review, Brooke!
Glad to hear our team was helpful. We’re here anytime at support@casiny.com if you need anything else.
Casiny Team
Great casino
Great casino, no problems with withdrawals and its quick, no hidden conditions here where they take your money,, 50 freespins every week upon deposits from the week prior, all round great casino
September 19, 2025
Reply from casiny.com
Thank you, Ghepz!
Great to hear withdrawals have been smooth and quick. We appreciate the kind words. Promotions can change from time to time, so please check the Promotions page for current deals. If you have any questions, our team is available at support@casiny.com.
Casiny Team
Pretty good overall service had a few…
Pretty good overall service had a few pretty good wins but rtp failed me and ran out of luck but that’s the whole jist of it init just thought I was due a wee break but will definitely be back!
September 1, 2025
Reply from casiny.com
Thanks for the five stars and the honest take. Great to hear the service felt solid. On RTP, it’s a long-term average and doesn’t guarantee results in a single session, so streaks can happen. Enjoy your break, and if you have any questions about a game, our team is available 24/7 at support@casiny.com.
Casiny Team
Great site easy withdraw and deposit
Great site easy withdraw and deposit
what’s the chances on some free spins added to my acc 🙏🙏🙏🙏🙏🙏🙂🙂🙂🙂
September 22, 2024
Reply from casiny.com
Thank you, Jayjay! Great to hear deposits and withdrawals have been easy. We appreciate the five stars.
Casiny Team
Reply from casiny.com
Appreciate the five stars. Awesome to hear you’re loving Casiny! If you need anything, our support team is on hand 24/7 at support@casiny.com.
Casiny Team
Yesterday I had a chat with an operator…
Yesterday I had a chat with an operator requesting to reopen my account. The operator was quick to respond and asked me for FULL NAME, DATE OF BIRTH, EMAIL ADDRESS AND LAST PAYMENT METHOD. I gave him the details but couldn't remember the payment method so he then told me that it was fine and to come back in the next 24 hours the next day. Operator GRACE, we did not get along as miss information came aboard and I had informed her and even shared the screen shot of the previous operator who did not share the same information as to hers. We then went on just going around and around, when I gave her my full details but still refuse to not reopen my account as the payment method is part of their security question just so no other person can get in to my account to get funds out when there was no funds at all. I have dealt with her a few times and didnt solve my issue or problem. My experience having to chat to these operators are poor effort to be honest. I wanted to share my experience about the operators.
September 16, 2025
Unprompted review
Reply from casiny.com
Hi Tyson Oaariki, thank you for your feedback. We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully. If you’d still like assistance, please don’t hesitate to contact our support team at support@casiny.com and we’ll be glad to help.
Great communication
Great communication, very helpful and fun games
September 16, 2025
Unprompted review
Reply from casiny.com
Thanks for the kind words!
Great to hear our team’s communication helped and that you’re enjoying the games. Our support team is available 24/7 at support@casiny.com if anything comes up.
Casiny Team
Review
Good games pay decent, withdrawal took a bit and had to re-verify when won a large amount. Only downside is can only withdraw certain amount at one time. So if you win big expect to have to withdraw in smaller amounts. Otherwise decent site, easy to navigate
September 9, 2025
Reply from casiny.com
Thank you, H. Great to hear you enjoyed the games and found the site easy to navigate! For larger wins, an extra verification step may be required to keep accounts secure and meet regulatory requirements, which can add a bit of time. Withdrawal limits can vary by payment method, so higher amounts may be processed in parts. If you would like us to check a specific withdrawal, please contact support@casiny.com.
Casiny Team
Reply from casiny.com
Thank you, Jacklad!
Appreciate the five stars and your note on deposit time. We aim to keep deposits quick and seamless. If you ever need a hand, our support team is here 24/7 at support@casiny.com.
Casiny Team
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