Purchasing an urn was a breeze. The online catalog had detailed photos and dimensions which made selection easy. Prices were very reasonable compared to what the funeral home wanted to charge for a... See more
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Excellent service. Online chat was excellent with prompt replies. Patiently answered all my questions. The price of the casket was half that sold at funeral homes and of excellent quality. Deliver... See more
Company replied
The Star Keepsake Urn I purchased is beautiful. However, before I bought the urn, I contacted Casket Depot Vancouver and asked if the Urn came with a stand. I was informed that it did. However, we... See more
Company replied
I had some questions on a weekend, they responded very quickly, with extra photos & information of the casks I was looking at. I ordered and they were delivered in a couple of days (to Ontario) and th... See more
Company details
Written by the company
We are a direct-to-consumer casket and urn store. Our goal is to dramatically lower funeral expenses by cutting out the middlemen and selling directly to the public. Compared to funeral home prices, our caskets and urns are typically 50-80% lower in price. We offer free delivery to your funeral home. We have over 200 product types in stock. We welcome you to visit our showroom located at 18860 24 Ave Unit 121, Surrey, BC V3Z 0Y8. If you have any questions please call us at 604-833-9193
Contact info
18860 24 Ave, V3Z 0Y8, Surrey, Canada
- 604-833-9193
- manager@casketdepotvancouver.ca
- casketdepotvancouver.ca
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Excellent product and online purchase experience.
We ordered a burial urn online for my Mother's ashes. We were expecting the urn would be delivered before my Mother's Celebration of Life ceremony. Checking the UPS delivery schedule it was apparent this may not be possible. William sent a second URN via overnight shipping to ensure the urn was available for my Mother's ashes, and the Celebration of Life ceremony. This was indeed a great example of why everyone should deal with Casket Depot Vancouver and the wonderful staff. The urn was of great quality and far less expensive than local firms were offering. Thank you so much for offering excellent above & beyond service, and reasonable pricing in an industry known for unreasonable prices.

Reply from Casket Depot Vancouver
High Praise
Quick, reliable efficient service. Price better than Funeral services offerring. Product even more beautiful in reality than it appeared on line. Would recommend highly to all grievers.
Great customer service at a sensitive time
William really helped with picking an urn. The urn is so beautiful and perfect for her. Shipping was also quick so it was nice to have that right after receiving the ashes.
Urn engraving
Urn engraving
Quick and fast service to get urn done within a time frame.
Great service and quality products.
Great price
Great price! Great service! Great communication! Met us at the funeral home for delivery of the casket!
Highly recommend…
Beautiful urn as pictured
Smooth easy process to order and receive a cremation urn. Good communication and accurate on when to expect delivery. Urn is beautiful and exactly as pictured.
Missing Stand with Keepsake Urn
The Star Keepsake Urn I purchased is beautiful. However, before I bought the urn, I contacted Casket Depot Vancouver and asked if the Urn came with a stand. I was informed that it did. However, we I received the urn, there was no stand with it. I will send an email regarding this as I wouldn't have purchased it without a stand.

Reply from Casket Depot Vancouver
Great Options and Great Service
They offer beautiful caskets at great prices! We ordered the Purity casket for a recent funeral. Their previous design had silver accents, but they contacted me right away to inform me that it was changed to gold accents, and it was beautiful! They also were very good at responding to any of my questions and concerns and delivery to the funeral home went well too, our delivery lady arrived early so there was no need to wait :)
Flat Grave Marker
From our initial contact with William all the way through to the internment date he was always readily available to provide guidance and assistance on the process of purchasing and designing the layout of our flat grave marker tablet to the installation at the cemetery. Many thanks!
Quick response and professional
I am very lucky to purchase the urns and do the engravings in Casket Depot . Very much appreciate to have Mr. William Li to assist me with his professional and top notch service, as well as his quick response.
I can't imagine how grateful I was when I found the company with such a great person, especially when I was so desperate in finding such resource.
William and his company is highly recommended.
Happy with the whole experience!
The process was simple and fast! The product was lovely and I received it in the time promised. Thank you
The promptness of order being made and…
The promptness of order being made and receiving parcel. The product was intact, securely packed. The product is lovely, no marks or blemishes. I am pleased.
Great Service
The speed in which I received my order was great (the next day for one item and the following day for the other). I had a bit of an issue (totally my fault) and a simple resolve was offered to me in a very timely manner.
Exactly what we ordered
Exactly what we ordered, priced extremely good & shipping was timely.
The urn is nicer than in the photos!
Bought the marble urn few days back
Bought the marble urn few days back. The owner replied all the queries and questions promptly and items arrived in time and as what was described. Just an honest and professional local business to go to. Recommended!

Reply from Casket Depot Vancouver
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