Caspah Cosmetics 

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Rated 1 out of 5 stars

I bought caspah x3 intimate lightining cream due to positive reviews. However after trying it for 3 weeks my skin became more darker (butt & underarm)! No good results at all. Also, it I tried to used... See more

Company replied

Rated 5 out of 5 stars

I have just ordered my second round of the Caspah Intimate Lightening cream. I suffer with pigmentation in several areas and have tried several different products. My skin has definitely lightened an... See more

Rated 1 out of 5 stars

Useless product and none helpful customer service: Don't waste your time and money on this junk! I bought two tubes of their intimate lightning cream and after four weeks and applying it 2x per day... See more

Rated 1 out of 5 stars

I bought this product because it promoted the fact that it didn't contain the same harsh chemicals that most lightening creams contain. Well, apparently that altered it's affects as well. I used... See more

Company replied

Company details

  1. Cosmetics Store
  2. Pharmacy

Information provided by various external sources

Caspah Cosmetics has been offering professional grade skin lightening creams directly to consumers for the past 10 years. Natural ingedients. Made in USA. Safe and effective. Fast shipping. Free shipping on all orders over $45 in domestic US. Our intimate skin lightening cream is designed specifically for anal, vaginal underarm and inner thigh skin areas. It is a safe treatment ffor bleaching and lightening delicate areas, and the #1 brand trusted by professionals.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using Caspah lightning…

I have been using Caspah lightning cream for about a week now and totally see a difference on the areas I wanted lighten i recommend 100% this is no joke!

January 22, 2020
Unprompted review
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Reply from Caspah Cosmetics

Hi Giovanni, Thanks for your feedback. You might see some minor improvements initially, but it does take continued application to see full results. Glad you like the product.

Rated 4 out of 5 stars

We had some problems with the shipping…

We had some problems with the shipping times, but at the end the fixed it. Great work

January 21, 2020
Unprompted review
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Reply from Caspah Cosmetics

Thanks, we appreciate the honest and fair feedback. We have addressed our fulfillment and customer service issues we were experiencing and have a great team in place to make sure it doesn't happen in the future.

Glad we were able to make it right!

Rated 5 out of 5 stars

Best customer service

I got the best compensation for order placed Previously, Michael is a great supportive experience
Thank you a lot and hope to get a good results

January 21, 2020
Unprompted review
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Reply from Caspah Cosmetics

Thanks for your feedback Nader. I'm glad our customer service team was able to live up to your expectations. We're working very diligently to improve our systems and processes so we can continue to grow as we see increased demand.

Rated 5 out of 5 stars

I love this product

I love this product! After looking at lots of different lightening creams I decided to give Caspah a try. Their price is good and their bottles are bigger than most other brands. I'm so glad I chose Caspah. I'm very happy with the results and can confidently recommend to anyone.

June 29, 2019
Unprompted review
Rated 1 out of 5 stars

Awful, awful, awful!

My experience with Caspah is similar to previous reviewer Sam's. I placed an order totaling $69.95 on 4/12/19, it is 4/23 and I have not received my order let alone a shipping conformation or tracking info outside of the initial confirmation email directly from Caspah (which means their "customer service" reps cannot accuse me of entering the wrong email address as an excuse). I researched Caspah and Amaira bleaching creams and chose Caspah because it seemed to be a better value, a decision I am sorely regretting. I have checked my email religiously during this time (both inbox and junk folders) and have received ZERO updates. I submitted two messages via the contact page of Caspah's website plus two emails to address provided in the confirmation email. I have checked their site countless times, hoping that the Live Chat would be available but unsurprisingly it is always offline. It was even more disheartening to see that Caspah can reply to reviews on Trustpilot but cannot communicate directly with customers. I would not be surprised to find that when or if I ever receive my product, it is as substandard and ineffective as their customer service. While reading the reviews on Truspilot I noticed that the Caspah reps respond glowingly to all five-star reviews yet are condescending and accusatory to customers when addressing critical reviews which has further reinforced my increasingly negative opinion of their company.

April 23, 2019
Unprompted review
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Reply from Caspah Cosmetics

Hi Dain, I am so sorry for your negative experience and how poorly we handled your business. We have made this right in our systems and would like to make it right with you. Please send me an email directly at help@caspahcosmetics.com to get this resolved.

Rated 3 out of 5 stars

I order/purchased their product 5 days…

I order/purchased their product 5 days ago and I have not gotten any update ever since. I tried to send an email via contact us tab to see when will my items get shipped, as the website states that it takes 24-48hrs to be shipped after the purchased, but no luck. And there is no telephone number provided.

My order ID is 165054. And i am moving soon i need to make sure i receive the item before i move. Please help.

April 21, 2019
Unprompted review
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Reply from Caspah Cosmetics

Hi Jessica, I'm very sorry you had a negative experience. Can you send me an email at help@caspahcosmetics.com and we will make this right for you.

Rated 5 out of 5 stars

Great products and friendly service

I've always found the people at Caspah very easy to deal with. Always very helpful and quick to respond to any questions I have. Their products work well and aren't too expensive.

Unfortunately, even with the best of companies, things go wrong sometimes. It looks like they've been having a few problems recently and now their website appears to be down. I hope they manage to sort things out.

March 14, 2019
Unprompted review
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Reply from Caspah Cosmetics

Thank you Debby. We appreciate your repeat business. We had some updates and movements going on with our host that ran into some issues. Everything should be all set again. That is one of the only times in 10 years+ our site was down. Sorry about that!

Rated 1 out of 5 stars

no answer/ loading problems to contact their customer service

I have tried to send their customer service an email the past 5 days. Every time there is loading issues when I try to send the email....go figure. There is no issues if I try to place another order though. This is on multiple computers I have tried to send this email to them to get this issue fixed. I had ordered the intimate cream and was sent the spot cream. On the email receipt and the one that was sent with my package it says "intimate." I just want to get this resolved and get the right item I ordered.

March 13, 2019
Unprompted review
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Reply from Caspah Cosmetics

Hi Nicole - Please send me an email at help@caspahcosmetics.com and we will make this right for you.

Rated 1 out of 5 stars

Only Regret

They cancelled my order suddenly, so soon after that, i contacted them by "contact us",and email address written on auto email from them and also replying the auto email ,but never answer .(paypal and US postal answered that contact the company directly). I tried to contact a person who had bought cream from this comapany 6years ago and she gave me secret? / active email address at 6yrs ago , so i tried to email just in case, then finally got reply 2weeks after i sent 1st inquiry email .(if she didnt give me the old email, i wouldnt be able to still get any contact from them.) Overall i had to pay for long paid-call to credit card company for investigating this company. Its Not trustful company at all evenif the products ship someday later. I wasted extra money and much much time for figuring out why my order was cancelled although they charged over 100 US dollars and i provided full home address. If you dont wanna feel exhausted and so stressed , better not to order . i have been waiting for items for about 1month , and keep wishing that items are commng soon. This is what actually happened .

ive been diappointed . After writing this review when i gave up , they have emailed me for telling me edit this actual fact review although they didnt gave me when i wanted reply for a while . . They believe its just shipment problem and its all ok if i get them .They should realize the most problem is the customer service is too bad. I learnt from advice by professionals that Be careful every online comanies that dont provide phone number .

February 8, 2019
Unprompted review
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Reply from Caspah Cosmetics

EDIT 2/25/19: We have tried to help this customer repeatedly. She has a Yahoo! which we always say to check your junk mail. Also, the package was reshipped because postage prices changed when her order shipped. Therefore it was returned to sender and immediately reshipped. She was provided with USPS tracking number CF030634041US which shows the package was delivered on February 23rd to her address in Japan. She will not edit the review, so I would like to post an update as we did not deserve this review at all. International orders take time sometimes. Also, it was immediately reshipped and delivered so not sure what the problem is here or why this post keeps being re-edited to a one star review. We did ask her to adjust the review since she didn't check her Yahoo! and also since now the package is delivered. Thank you for readying.



Mifumi, please check your email that was used with your purchase. Your order was never canceled by any means? There was an email with an explanation of why your original international order was returned to sender and also that your order was reshipped. That email was sent before this post was made so please look back through your email in the last 10 days.

Tracking was provided in this email sent to you from what I can see. I am looking right at your USPS tracking information right now and the current status is "in transit". We have been around for over 10 years supplying quality product globally in this niche so please know that we will make anything right that may have happened such as reshipping your package as we did. Once you receive your package, we would really appreciate if you edited this skewed review. Reply to the last email that was sent to you if you have any questions. Please check junk mail if you do not see anything in your folder because I can confirm the email was sent. Thank you!!

Sincerely,

Bruce Sullinger

Rated 5 out of 5 stars

Amazing product

Amazing product. I’ve finally found something that really works. I’ve been using it for a time and has really lighted mu skin, wonderfor on the inner fave of my legs and on the underarms

May 14, 2018
Unprompted review
Rated 5 out of 5 stars

Love it !!!!!!

I have just ordered my second round of the Caspah Intimate Lightening cream. I suffer with pigmentation in several areas and have tried several different products. My skin has definitely lightened and Caspah actually feels cool and soothing. I'm totally hooked because it works. Doing it from home saved me money and having the embarrassment of going into a salon for treatment. Thanks so much!!!

January 23, 2018
Unprompted review
Rated 5 out of 5 stars

It Works So Well, I've Ordered Three Times!

I chose this product because it had a good rating for what I was looking for. It works! And, it is safe and easy to use. It is a little expensive for me but well worth the cost. Buying three bottles at once is a savings. When I received it, I followed the directions and was extremely happy with the results. So happy that I recently made my third order and will continue to use Caspah.

December 8, 2017
Unprompted review
Rated 1 out of 5 stars

Useless product and none helpful …

Useless product and none helpful customer service:

Don't waste your time and money on this junk! I bought two tubes of their intimate lightning cream and after four weeks and applying it 2x per day (mornings and before bed) no result was seen. I reached out to the company and all Casey ( which seems to be the only person working there from all the review responses) had to say is that it should work and it will work but guess what? it didn't work. My experience was that this product was a cheap lotion packed into a 1.7 fl oz tube and sold for 39.95 per tube.

November 30, 2017
Unprompted review
Rated 4 out of 5 stars

It has not even been 2 weeks...

It has not even been 2 weeks and I notice a significant difference in my skin. After I had a baby the skin in my genital area became really patchy and dark and now it almost looks my skin tone. I'm amazed! I'd recommend this product to anyone!

September 3, 2017
Unprompted review
Rated 5 out of 5 stars

INTIMATE LIGHTENING CREAM REVIEW

I read several reviews for this cream and after a very long
research and comparisons I decided to buy it.
Im very happy with the results, i ve been using it for a month now and
my skin its been lighter.
Before CASPAH I tried with several clearing soaps and one of them gave
me an alergical reaction and some hives appear in my skin.. and
despite that I didnt get any results.

This cream absorbs fast and it feels soft when you put it in. I highly
recommend it.

May 22, 2017
Unprompted review
Rated 5 out of 5 stars

Great product

Great product! I am very happy I found a lightening creme without dangerous ingredients...it smells good, it feels good and it works..what else could you ask for?

May 10, 2017
Unprompted review
Rated 5 out of 5 stars

Wonderful results!

Hi, I have been using the intimate lightening cream and am loving the results! The bothersome
darkened area is now at least a shade or two lighter. I will continue to use and repurchase as it works really great with no irritation, smells pleasant and feels refreshing. Thank you for an amazing product!!

January 22, 2017
Unprompted review
Rated 4 out of 5 stars

Works for scars

I had a few accidents last year that left me with a few scars that, frankly, where just a bit too visible for my taste. After lots of internet research, I found this safe product that's easy to use at home. I am very pleased with the product.

January 5, 2017
Unprompted review
Rated 2 out of 5 stars

Any results

I bought Caspah and I really hoped to see results but no, I felt disappointed, no even cleared up a bit the zone ☹️☹️

December 26, 2016
Unprompted review
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Reply from Caspah Cosmetics

Hello,

As you can see by our reviews, our product does work very well when applied properly.

There are many different factors that could apply here. If you could kindly email our customer service department, someone will gladly go over this with you. Thank you.

I hope you had a great holiday.

-Casey

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