Splendid service from Cass Art, I've been a customer for a long time and have yet to be disappointed with the range and quality of products at affordable prices. Knowledgeable and friendly staff i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They have excellent quality of stock, at excellent prices. There are often sales and offers on too so do look out for those. Delivery is a little longer than some other retailers, but not restricive... See more
Website is easy to navigate although there are occasionally glitches with the back arrow not returning to the product page at the correct place. Pricing is competitive with other retailers and often... See more
I was taking advantage of the reduction in prices. I have bought through SAA in the past but due to personal circumstances I have not been able to set time aside to practice. I have since found out... See more
Company details
Written by the company
Cass Art is on a mission. A mission to fill every town with artists, underpinned by the company’s long-standing manifesto. Cass Art is committed to encouraging everyone to realise their creative talents, because it believes in the power of art, and knows the freedom and joy that it brings. Established in 1984, Cass Art is now the UK’s leading art supplies retailer. There are currently 14 Cass Art stores across the UK offering the world’s best brands at affordable prices, plus a rapidly growing online shop which now delivers internationally.
Contact info
Variety Club House, 93 Bayham Street, , NW1 0AG, London, United Kingdom
- (0)207 619 2601
- cassartcare@cassart.co.uk.
- cassart.co.uk
4.8
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fault on product caused problems
It was unfortunate that the product was not in fact fit for purpose because of the fault but as explained above I managed a repair without returning the package which was convenient to me and yourselves. Otherwise service was fine.
September 2, 2026
Unprompted review
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The problem is with DPD delivery
The problem is with DPD delivery
It took 3 attempts to deliver my mountboard.
The 1st time they didn’t show up. 2nd time they didn’t leave the package as I’d asked. It eventually arrived damaged.
September 7, 2026
Unprompted review
Some frustrations
Firstly, nothing is perfect. I use Cass Art products regularly and like the choice and quality. Packaging is always excellent.
Downside: on-line purchasing system often has glitches requiring phone intervention and therefore delays. Website is clumsy when scrolling back and forth and cross referencing products, a'sort' filter inadequacy.
September 6, 2026
Unprompted review
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Good delivery time packaged well would…
Good delivery time packaged well would recommend this product posca pens
September 5, 2026
Unprompted review
Good products
Good products, cosy browsing experience. Sometimes on the pricier side.
August 30, 2026
Unprompted review
Polychtomos Fan.
Your staff make your company a pleasure to visit and Purchase from. Very knowledgeable group of professional individuals which makes shopping at your Liverpool branch such a pleasure
August 24, 2026
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Great company
Great company - high quality products and quick processing of orders
August 21, 2026
Unprompted review
CASS Art is for everyone
CASS Art is amazing. It has a good range of brands to choose from, but what stands out is there desire to help all standards of Artists, guide them through the pitfalls after the painting is complete to framing, exhibiting and Mall Galleries. Thank you.
September 4, 2026
Unprompted review
Cass has a good range of products
Cass has a good range of products, normally at a good price. Orders are well packed and arrive in about three days.
Cass is good for branded products as well as its own brand.
September 1, 2026
Unprompted review
A good company to buy art products from
August 26, 2026
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Excellent customer service and great…
Excellent customer service and great quality products
August 25, 2026
Unprompted review
Order quick and easy
September 1, 2026
Unprompted review
I had fun a lot while shopping in your…
I had fun a lot while shopping in your store ,, hopping I come again
August 23, 2026
Unprompted review
Click and collect order Terrible
Click and collect order, I expected this would take max 1 hr, so I visit the store 3hrs later and my order wasnt ready. I had to buy the products again and ask for a refund on my original order.
Modern click and collect service is ready in under 1 hr, normally ready within 15mins.
August 27, 2026
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Easy to use site
Easy to use site. Good quality products sold at sensible prices.
August 21, 2026
Unprompted review
I was pleased I could order over the…
I was pleased I could order over the phone. Confused by the receipt because it priced items which were free! Will check my account
Delivery by Evri was good
September 3, 2026
Unprompted review
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