CastleBranch Reviews 

- The website give so many "internal errors" that I cannot submit anything. I have tried different browsers and formats of the files.
- There is no support help. They put on a show to make it seem like they are available. I have submitted multiple requests.
- The call center agents are actively dropping the calls. Repeatedly. Back to back dropping the calls. You can wait in a long line to have them pick up for 1 second. You can request a call back and they do not let to ring for but one second before dropping the call.
- The only option to get something submitted is fax.
- They have poor trust scores

terrible company, still trying to get approval on one document that I've submitted seven times now. I would give negative stars if I could. I would NOT recommend at all

If I could rate this 0 stars I would. The communication is beyond horrendous. Every customer service rep says something different than the previous one. They will just hang up if they do not know the answer. Billing is also beyond terrible. They will lock you out of your account with no warnings, then expect you to pay $30. Whoever does the emails is beyond condescending. I have never been so frustrated with a website that is supposed to be of service to the customers in my whole entire life.

I would rate this 0 stars if I had a chance to. The customer service is bad, like most companies to save money and maximize profit they outsource their customer services and expect to wait at least over an hour to speak to a representative. The new online operating platform is counterintuitive and confusing to navigate. Not only are their services expensive for background checks, you basically provide them with all the information needed to get a recertification and still have to pay $90 + while you did all the foot work.

I’m telling you right now, if you are submitting vaccinations ONLY SUBMIT The vaccination record do not submit your full vaccination history with any negative titers on it, EVEN if the negative titer was BEFORE you were fully vaccinated. They told me i needed a MMR booster and new titer even though my negative titer was before i got fully vaccinated with both MMR shots. I called castle branch 6 times explaining the situation and they said they would approve my documentation, then rejects it. I send in a digital complaints 4 times and they tell me any negative titer is never ignored..okay but I already got both MMR vaccines, they don’t look at dates! why would i need a titer and a booster if im already immune and have proof?

Terrible. My account showed that am 100% compliant with my requirements. However, my application got rejected because the school said that am non-compliance. It's terrible. I will g8ve them negative 100 if that's possible.

If I could give them a zero star I would. I emailed my release for criminal background check the day after a purchased it. I never received an error message, on my end it looks like it went through. I then received a rejection for not submitting my release. I was on the phone over an hour just waiting to speak to a representative. They had be submit screenshot as proof that i emailed my release and they had the nerve to deny it and asked that I repurchase and submit again. absolutely ridiculous.

Customer service extremely rude and unhelpful. Significantly long wait times. If you value your students or employees don't use this service.

Called 4 times on two devices only for them to keep hanging up on me before picking up. Each call took about 44-53 mins each to be on hold. Furthermore, each call while on hold listed they were in the same spot on the queue despite being different caller numbers. They called back but not on numbers I gave them as well and promptly hung up as soon as I answered. If there was a way to sue them, I would.

I thought castlebranch was rough last year but after the DISA buyout and rapid-fire mass changes it takes the cake for the worst clinical requirement tracker.
1st- when joining the program last year, we were told that for spring start everything had to be in my Dec 1st. Different date for fall. It is now a quarterly system, which meant multiple unanticipated expenses several months early.
2nd- uploading is a literal nightmare. If your document has more than like 5 letters (not symbols) it will not upload.
3rd- the agreement on one page and upload function on another, having to go back and forth between pages per document is ridiculous and not user friendly.
4th- last year's documentation is still up and the errors prevent downloading this years. They submitted a ticket for me over a week ago and IT has still not fixed the problem, causing me to now be overdue on my school requirements. At this point they are messing with people's futures.
5th- communication is spotty unless you call. They also sent me last year's document 4-5times until I all but threw a tantrum trying to explain AGAIN that I want the tracker confirmation that I paid for FOR THIS YEAR.
School is hard enough as it is, I urge instructors to choose literally any other program for clinical tracking. Not to be dramatic but when I go for my grad degree I will be interviewing schools and rejecting any school that puts me through using this software again.

Worst customer service you could imagine!!! I can't even go to my clinicals because they won't answer my calls, drop my calls, or drop the call halfway through the conversation when I need help with approving documents, logging into my account, etc. Do yourself a favor and don't use this platform for your school.... Such a huge inconvenience

Absolutely terrible! Bad system and bad customer service. Been trying to get cleared for one of the tests for 3 weeks. It has either been rejected, or they'll process it and add another follow-up exam for the same thing. Calling them does not help at all.

We should be able to give ZERO stars. They’re the WORST company with the worst website and customer service EVER. You upload your documents according to these RIDICULOUSLY ARBITRARY RULES, then they take forever and reject your paperwork.
WTF.

Worst service I have ever used. I'd rather walk 350 miles to my school and physically submit my documents than use this garbage.

I currently attend Purdue Global University, which uses Castlebranch for its nursing programs. This is the worst company for clinical requirements. First, I had to use them for another program, and I uploaded my immunizations. I have uploaded the SAME requirements for this program, and they rejected them with NO explanation. I am also seeing a duplicate order for the exact same program (WTH). I called and waited 47 mins only for the individual to disconnect the call before I even had the chance to explain what was going on. I swear, I am going to suggest that the school use a different platform, maybe Complio!

THE WORST PROCESS AND CUSTOMER SERVICE IVE EVER EXPERIENCED IN MY LIFE! MAKING THE PROCESS FOR GETTING COMPLIANT SUPER DIFFICULT FOR NO REASON. THEY GIVE YOU THE RUN AROUND WITH NO CLEAR EXPLANATIONS AND MAKE IT EXTREMELY DIFFICULT TO GET ACCOMPLISHED WHATS NEEDED. I WISH ALL NURSING SCHOOLS WOULD STOP USING THEM.

Worst user support experience I've had. I had to call them and waited on hold for 35 minutes only to be disconnected as soon as someone finally answered. Called again, waited 15 minutes, same outcome.

Customer service is not efficient.

I had a hiccup with signing up for my castle branch for my nursing program requirements and a guy named val helped me out. Friendly and super efficient. Got me fixed up in spliff.

I have absolutely nothing good to say about CastleBranch. It's a service that nickel-and-dimes you left and right. Compliance items are bundeled so if one thing expires, you have to buy an entire package to renew it. I've got five drug tests ordered just because I needed to do different state background checks, for example. Compliance items aren't sorted in any rational order. CastleBranch doesn't communicate with my university, and both CastleBranch and my school have different definitions of "expired," which causes even more confusion since items will appear compliant, but they are actually expired. If your university uses CastleBranch, find a different program to enroll in. I have wasted hundreds of dollars on needless compliance items.