Castle Water Reviews 

I was unable to upload a photo from my computer for the meter reading.
I used the chat box and was able to give the reading and upload the photo.
Great service, thankyou.

Michelle Sek is the most helpful agent I have dealt with at Castle Water. I have not had a great experience overall with the company and find their processes very complex, but she was very helpful, clear and fast at resolving my query.

Advisor was very helpful and polite. Sorted out my query there and then. Thank you very much.

The person to whom I spoke was able to do what I asked.

The officer was able to answer my questions and deal with my queries.

Thomas Mills
Was extremely helpful! He was also very pleasant and friendly to talk to. He was very informative and helped me solve the issues I was having in no time. This is exactly what you need when you call the customer service. Thomas Mills made my experience with the customer service team! He was just so unbelievably helpful! He was very polite, understanding and patient with me. We need more Thomas Mills in the world! Thank you so much Thomas I am very grateful for your help and sorting out the issues I was having I feel much more at ease now! Thank you

Answered the call promptly. a real person, delt with my query and solved the issue.

I spoke with Thomas Mills and he was very friendly and helpful. He answered my questions and dealt with my enquiry in a very efficient and professional manner.

the new chat app is easy to use, Lauren has been very helpful and solved my question under 2 minutes.

Sarah Byers was extremely helpful, looked up the answers to my questions and gave me a website to look at to find out additional information needed for our concerns
thank you Sarah

Excellent Customer Service: Spoke to Lewis with a number of queries I had regarding our account. He handled the whole thing in an excellent and friendly and helpful manner. Then confirmed it all in an email

I was very fortunate to be under the care of Jacksson Vadera from the Ary office during my account opening process. I struggle with forms and numbers and he was incredibly patient and went out of his way to be as helpful as he could. He was so professional and courteous. He also was very diligent and picked up errors on my form that were very subtle but significant. Again, he showed great patience and enabled me to fill out the forms correctly. I do find the castle water systems quite clunky to use. I feel the process could have been a lot smoother. If it hadn't been for Jacksson's help I would have taken my business elsewhere. Hopefully now it will all be plain sailing. But I really can't thank Jacksson enough. He is a credit to the company.

Spoke to William Read and was very polite and helpful

Kesleigh Clark was so helpful and very professional. My enquiry was dealt with quickly and efficiently. Excellent service

Great Service from Robert and situation resolved quickly

initial experience not great , although we were dealing with my debt there was very off handish communication and huge charges . Finally someone who listens Josh Sturrock listened to my concern and actually arranged a refund of what i considered grossly expensive and unfair charges , Thankyou Josh You would have got a 5star if it was just you

I spoke to Robert - I was closing the account as we have just sold the property.
Robert took my final meter reading and advised me of the balance on our account, which was the reason for my call.

Spoke to William Reid who helped with our issue of a high bill and sent me relevant forms to assist in sorting out a sewerage issue