Great selection of items at equally great prices. Initially ordered jacket which when it arrived was sadly too small. Returned jacket and ordered a larger size. New item received promptly and refund f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordered two different size polo shirts, both arrived quickly & very well packaged & presented. Returned one & the process went through very quickly & no trouble at all. Recommended company & some de... See more
Found this little gem of a designer outfit recently when I purchased the perfect water resistant cp company hooded parker, goes right pass my knees when a have it on, although the pop studs at the b... See more
Disappointed. No contact from email other than an automated reply. Even tried phoning to explain my issue, and got an answer phone. Terrible service. I have returned an item and it honestly f... See more
Company details
Written by the company
Discover daily new arrivals from premium designer brands, always on sale and always below retail. Shop standout pieces from Stone Island, C.P. Company, Hugo Boss, Ralph Lauren, Dsquared2, Kenzo, and more at up to 80% off RRP. Enjoy year-round discounts, free delivery on orders over £250, and the flexibility to buy now, pay later with Klarna or Clearpay. As your go-to online designer outlet, we make style more accessible, without the luxury price tag!
Contact info
Hertfordshire, United Kingdom
- 01234740507
- support@casualbasement.co.uk
- casualbasement.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality clothing at a fair price .
April 2, 2026
Advertisement
Perfect servie
April 2, 2026
Excellent service as always
Excellent service as always. Just a shame they use royal mail.
April 5, 2026
Great service
March 26, 2026
Reply from Casual Basement
Dear Dean,
Thank you for your feedback.
For clarity, the last correspondence we have on record from you was on 1st November 2024 via email, to which we responded regarding your discount code query. Since then, we have not received any further communication from you via email or live chat.
We always aim to be accessible and responsive to our customers, and we’re sorry if you feel this hasn’t been your experience.
If you would like to get in touch with your query, please feel free to email us and our team will be more than happy to assist you.
Kind regards
Advertisement
classy from start to finish jacket came…
classy from start to finish jacket came boxed up lovely jacket fast post a pleasure to deal with
March 25, 2026
Advertisement
Don't be afraid of these smaller retailers that being CASUAL BASEMENT 10 out of 10
Quick, easy and very efficient
February 27, 2026
Reply from Casual Basement
Dear Mohammad,
Thank you for your review. We’re sorry to hear about the delivery issue and would like to help clarify the situation.
According to the courier and also tracking information, your order was dispatched on time and a delivery attempt was made to your shipping address provided three days ago. Unfortunately, the courier was unable to access the address at that time, so they scheduled another delivery attempt on the next working day.
To help ensure you receive your order as soon as possible, could you please check your tracking link and update the delivery preferences? You can choose to have the parcel delivered to a nearby accessible address (such as a neighbour) or redirect it to a local collection point for pickup.
Your parcel has now been with the courier for several days, so updating these details will help them complete the delivery successfully.
If you need any assistance with this, please feel free to let us know, we’re happy to help.
Kind regards,
Advertisement
Great customer experience
Great selection of items at equally great prices. Initially ordered jacket which when it arrived was sadly too small. Returned jacket and ordered a larger size. New item received promptly and refund for original item processed quickly. All in all a great customer experience.
February 4, 2026
Excellent designer brands …. Amazing choice and great value .. would highly recommend
Excellent designer
January 31, 2026
Easy site to navigate. Great offers
Easy site to navigate.
Some great offers on top brand's.
Communication after ordering excellent.
January 30, 2026
Advertisement
great service & great choice of items
January 30, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.