I have been trying to withdraw to my wallet and it’s been in under review since 10/7 and it’s 11/12 now. Try to send message to customer service and no response. I haven’t received anything as to why... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
One day, when you are trying to login to your account you receive: "Something went wrong. Please contact customer support" From my experience, "Something went wrong" has to be their slogan. J... See more
Company replied
The buying experience is awful. I could watch my limit buy order in the book and it was entered at a price lower than my actual limit. The fees are bad enough and my order would keep going unfille... See more
Company replied
I wanted to transfer funds from my Catalyx wallet on the 9th of december 2023. As of today 6th january 2024, the transfer is still pending. When I try to reach customer care i always get an au... See more
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Asset Manager Service
- Currency Exchange Service
- Money Transfer Service
- Non-Bank Financial Service
About Catalyx Exchange
Written by the company
Catalyx is one of Canada's most reliable, fast, and secure digital assets trading platforms!
The company was founded in 2018 by top talents in the tech and finance industry to develop features that make it one of the best and easiest Canadian platforms to trade on, leading the way to a limitless financial system.
The cryptocurrency exchange gives you access to TOP assets & markets so you can focus on creating wealth while your funds and transactions are secure and protected.
Join us and start creating wealth today by buying, trading, and holding cryptocurrencies with ease.
Ready to get started? please visit: https://catalyx.io/
For support or feedback, visit: https://support.catalx.io/en/
Contact info
1145- 1579 Kingsway Avenue, V3C 0H1, Port Coquitlam, Canada
- (604) 359-8878
- customercare@catalyx.io
- catalyx.io
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had no clue it could be this easy!
Before using Catalyx Exchange, the world of cryptocurrency was daunting, if I’m being honest. But after I signed up, it was obvious to me that this is a platform that isn’t just easy to use, but it’s one where the customer service panel will answer any questions you may have as well – it’s so user-friendly, there’s no hidden tricks or hoops to jump through. On top of that, the low trading fees are even better! I have friends and family who were like me in the sense that the idea of cryptocurrency and trading was way too confusing and seemed risky – and with other sites, it really can be – but after coming across Catalyx, I’ll definitely be recommending it to them. I really believe that this is the site all Canadians should be using for cryptocurrencies, because it’s not just reassuring to know they’re also Canadian, but they’re also a platform where you can tell they care about your experience. Couldn’t recommend them more!

Reply from Catalyx Exchange
Wow so easy to use and customize!
While watching a close friend of mine use the website, I saw how clean and easy-to-use the dashboard was and had to check out Catalyx Exchange for myself. Being Canadian, I did find it a bit comforting to know that Catalyx Exchange is based in Canada, plus I always feel a bit of pride supporting local companies. Before diving into the world of trading cryptocurrencies, I scrolled through the FAQ and actually learned a few things I didn’t know about digital currency. Before I even signed up, I was able to have a look at the market and trading platform, so streamlined and user-friendly! The registration process on Catalyx Exchange was such a breeze, I had my accounts connected and was signed on and customizing my dashboard in no time. I’ve definitely been enjoying the experience so far, and am happy to find answers to my questions whenever they ever pop-up. I’ll be thanking my friend for the tip, I’m so happy I found Catalyx Exchange.

Reply from Catalyx Exchange
Very straight to the point
Very straight to the point, you get what you need without hassling through the marketing, list selection or being overloaded with information. The background ease your eye. You can already check the currency conversion without signing up. The second thing I like, customer support that give you a range of solution that solve some of your question without asking. That's a rare gem of customer service!

Reply from Catalyx Exchange
I recently got into investing…
I recently got into investing cryptocurrencies, since my cousin had also started, and we thought it would be a good idea to try it! The app was extremely easy too use, and when we were comparing we noticed that the commission fees were very low! So I would highly recommend first time cryptocurrency traders to definitely try this site out!

Reply from Catalyx Exchange
Easy to use!
Great website, very easy to use! Definitely would recommend it, very accessible and user friendly

Reply from Catalyx Exchange
Loved the cheap commissions!
I love exchanging crypto currencies, and stumbled upon Catalyx Exchange, I was a bit confused since I was new too the site, but was easy to use once I got all logged in and started trading. I was especially surprised by the low fee to trade my currencies, and ended up loving the site. I can't wait to keep trading my crypto currencies with Catalyx Exchange.

Reply from Catalyx Exchange
Wow, I'm surprised!
Recently, I've been using Catalyx Exchange to trade my cryptocurrencies. And I must say, I'm impressed! I first signed up, and as soon as I saw the interface, I could do everything at the touch of my fingers, and was extremely easy too navigate the interface! And when I contacted customer service for some questions, they were extremely helpful for guiding me through the questions I had! If anybody is interested in trading there cryptocurrencies, I would highly recommend using Catalyx Exchange, due too the low commissions, and great customer service, that guided me through a fantastic experience with this site!

Reply from Catalyx Exchange

Reply from Catalyx Exchange
It's very easy to use
It's very easy to use, and e-transfer is processed almost instantly. Definitely will recommend it to my friends.

Reply from Catalyx Exchange
very easy to use for crypto beginners
very easy to use for crypto beginners! Thank you :)

Reply from Catalyx Exchange
User-friendly, trustworthy, and Reliable!
I have been trading cryptocurrency for the last few years, and CatalX has been the best by far. As an exchange based in Canada, this trading platform is one of my favourites for several reasons. CatalX is absolutely easy to use and has a customizable dashboard too. Their customer support is always quick to respond and resolve my queries. I also had access to their resource center that helped me find the right answers when I needed support. Even their exchange rates are often the lowest and they have very high buy and sell limits. CatalX also has several payment methods available to the users for easy trading. So whether you are a beginner or a seasoned crypto trader, I would highly recommend this trading platform.

Reply from Catalyx Exchange
Great platform for buying and selling crypto in Canada
I've been investing in crypto since 2017 and I'm glad to have found Catalx. It's a very easy exchange to use, even if you are new to crypto. Some of the best exchange rates I've seen and very low rates.
Highly recommended to anybody looking to buy Bitcoin and other cryptocurrencies in Canada.

Reply from Catalyx Exchange
Great experience, very easy to use
As an active investor, I’ve found Catalx.io to be the most robust and easy-to-use cryptocurrency exchange for Canadians. No tech skills required—this site makes it simple to trade cryptocurrencies for anyone; if you can send an email, you can use Catalx.io. I love the interface and the customizable dashboard saves so much time by having all the info I need right at my fingertips. Whether you’re a seasoned crypto trader or simply want to try it out, Catalx.io is a great platform to use.

Reply from Catalyx Exchange
Great website and great people!
Such an easy-to-follow website for buying, selling, and trading cryptocurrency. With where the world is going, it is imperative to stay with the times and hop onboard any vessel to the future and crypto-currency is no different. CatalX makes the world of cryptocurrency more accessible.

Reply from Catalyx Exchange
I have always been looking for a…
I have always been looking for a hassle-free crypto trading experience and I believe catalx.io is one of the best platforms I have used with really competitive crypto prices along with real-time exchange rates. The dashboard has many features and is very customizable.

Reply from Catalyx Exchange
Easypeasy- highly recommend
Quite new to all of this and like many I was reluctant as to the security of cryptocurrency and the how too. I’ve been using Catalx now for about 4 months and I’ve been amazed at the ease in buying and selling of BTC amongst others. The fees are much lower than other platforms and Ive recommended using Catalx to my freinds, family and colleagues. First rate!

Reply from Catalyx Exchange
Most robust Canadian crypto exchange
I've been using CatalX for about 2 years. There are quite a few Canadian crypto exchanges now, but I would say CatalX is the most robust of all. I tried few other Canadian exchanges, too, but I wasn't really satisfied with them as much as I was with CatalX.
They offer the lowest trading fees in Canada (as far as I know) and also the most number of currencies while all the other Canadian exchanges only offer a few. It's always good to know that I have more options. I like that they keep improving their platform, too.

Reply from Catalyx Exchange
Loving the Catalx platform
I'm loving the Catalx platform right now. In my opinion, they are the best crypto trading platform in Canada. Funding the account from my bank was seamless and easy. They’ve got bitcoin, ethereum, and so many other coins. They've also got the lowest fees. Lovin it!

Reply from Catalyx Exchange

Reply from Catalyx Exchange
Simple and easy to use
I just recently started investing into crypto, and this exchange is great. It's simple and easy to use, and I can purchase my coins very quickly through the e Transfer method. Overall very satisfied.

Reply from Catalyx Exchange
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.